Experience

TSM Mall Management

• Egypt
• Business Consulting and Services
• 1 - 100 Employee

• Mall admin

  • Nov 2020 - Present



MARSILIA

• Office Manager

  • Dec 2018 - Nov 2020

  • Managing day-to-day operation of the office in an organized manner.• Developing structures, processes, policies and systems for improving the operations.• Professional writing for reports, proposals, letters, emails, and other communications.• Confidently managing office and facilities staff, and other external service providers.• Being present at the office in a punctual manner at official working hours.• Receiving calls and correspondence on behalf of office users.• Developing a friendly and collaborative environment.• Planning for events and other activities, and managing their execution.• Complete all Document control duties and assignments



CAPITAL INDUSTRIES

• Office Manager

  • Aug 2017 - Nov 2018

  • Meetings and appointments scheduling.• Organize the office layout and order stationery and equipment• Maintain the office condition and arrange necessary repairs• Partner with HR to update and maintain office policies as necessary• Organize office operations and procedures• Coordinate with IT department on all office equipment• Ensure that all items are invoiced and paid on time• Manage contract and price negotiations with office vendors, service providers and office lease.• Manage office budget, ensure accurate and timely reporting• Provide general support to visitors• Assist in the onboarding process for new hires• Address employees queries regarding office management issues (e.g. stationery, Hardware and travel arrangements• Liaise with facility management vendors, including cleaning, catering and security services.• Plan in-house or off-site activities, like parties, celebrations and conferences.



Al Sherouq Company

• Administrative Assistant

  • Sep 2016 - Jul 2017

  • Follow up with all projects progress and manpower resources.• Ensure all documents are in an updated state and issue all official letters between client and company.• become the contact person between the company and all subcontractors.• audit and inspect all sites for contract violations and noncompliance • Follow up with all projects progress and manpower resources.• Ensure all documents are in an updated state and issue all official letters between client and company.• become the contact person between the company and all subcontractors.• audit and inspect all sites for contract violations and noncompliance



majid alfuttaim properties

• Operation admin

  • Apr 2014 - Sep 2016

  • Write daily and monthly Operations department’s reports.• Prepare the security, Housekeeping, Health and Safety reports.• Write and send letters to the tenants and follow up on the deadlines.• Follow up near ending contracts and confirm renewals with STR (short term rent), MPM (Mall promotion & Media) and Shops.• Complete filing and archiving for all correspondence, reports and internal notes.• Follow up with security provider regarding the pending feedback and completion of submitted instruction.• Support and keep track of operations manager instructions.• Coordinate work instructions between operations manager and operation assistants.• Complete and submit yearly semiyearly audit reports to the headquarters in Dubai and follow up on the feedback.• Manage the business travel processing for all operations dept. including booking tickets, hotels and transportation.• Managing the store intake and issue of the maintenance service provider through computerized store module.• Maintain updated record of all store violations (security , health and safety , maintenance)



H-M Group for electronics com

• Legal affairs specialist

  • Jan 2013 - Jan 2014

  • Organize legal papers and validate its integrity.• Follow up the expiry date for all legal papers specially the contracts.• Follow up Legal processes for the company and keep the legal status of the company in healthy relationship with the government agencies.• Dealing with government agencies to finalize the company's legal processes.• Dealing with contractors working with the company and set up all the necessary legal papers to accomplish contracts. • Organize legal papers and validate its integrity.• Follow up the expiry date for all legal papers specially the contracts.• Follow up Legal processes for the company and keep the legal status of the company in healthy relationship with the government agencies.• Dealing with government agencies to finalize the company's legal processes.• Dealing with contractors working with the company and set up all the necessary legal papers to accomplish contracts.



Smouha Academy

• Egypt
• Education Administration Programs
• 1 - 100 Employee

• Customer Service Representative

  • Mar 2010 - Dec 2013

  • Welcoming customers, respond to all the questions and provide information about courses in academy.• Answering customer questions by phone , e-mail and private chat in the company website• Organizing courses schedule for customers and follow up the progress from start of the course until the end.• Follow up with course attendees and collect feedback about quality and impression on the course. • Welcoming customers, respond to all the questions and provide information about courses in academy.• Answering customer questions by phone , e-mail and private chat in the company website• Organizing courses schedule for customers and follow up the progress from start of the course until the end.• Follow up with course attendees and collect feedback about quality and impression on the course.