Experience

Trane Supply

• United States
• Mechanical Or Industrial Engineering
• 1 - 100 Employee

• Warranty Administrator

  • Apr 2017 - Present

  On the parts side: • Process parts claims and concessions. • Claims and warranty analysis. • Generate credit memos and inventory adjustment. • Assist to resolve dispute accounts. • Excellent communication and customer service skills enabling, to obtain missing information or answer queries. • Ensure claimed amount corresponding to the criteria of the manufacturer/ supplier and company policy. • Assist accounts managers and South Florida service department place orders and match the parts with serial number using WebCats. • Assist account managers pricing, ordering, ship out or deliver to customers to expedite the fulfillment process and ensure customer satisfaction. • Bill out customer’s order and deliver the requested parts • Enhancing the cancellation process when cancellation notices are received which may include generating pro-rated invoices and/or credit memos • Coordinate with other location to meet the customer needs and satisfaction. • Assist account managers to resolve claims warranties issue for customers • Assist to generate analyst sales reports. • Warranty tracking in master contract database based on new system sales. On the equipment side: • Coordinate scheduling and preparation of shipping (as directed) to deliver to customers • Prepare the customer’s order (documents, labels, purchase orders of lading) • Backorder& cancellation experience • Generate credit memos. • Follow up orders to be completed and customer received • Coordinate with account managers, ordering and ship outs to deliver to customers • Effectively uses organization systems and warehouse technology to locate and gather stocks • Help resolving customers problems about shipping routes, delayed items, and rush orders • Troubleshoots shipping issues and customer issues. • Process damage claims. Show less



Otis (Acquired)

• United States
• Financial Services
• 1 - 100 Employee

• Accounts Payable Administrator

  • Sep 2015 - Mar 2016

  • Order verification and corrections • Processed and reviewed all invoices for appropriate documentations, and payment approvals • Managing accounts payable using accounting software and other programs • Handling accounts payable for separate entities and vendors • Establishing and maintaining relationships with new and existing vendors • Processing due invoices for payments • Comparing purchase orders, prices, terms of payment and other charges • Processing transactions and performing accounting duties such as account maintenance, recording entries and reconciling books of account • Analyzed, resolved problems, demonstrated solid knowledge of processes, policies • Ensured timely and accurately processing of submitted requests • Produced weekly and monthly reports for the end of the month control binders Show less