Call Centre Leader

• Jan 2021 - Present

- Managing and coaching a team of 23 interviewers across over 15 projects. - Supporting interviewing team through two of the most mentally taxing projects in field:National Community Attitudes towards Violence against Women Survey, and The Australian Child Maltreatment Study. - Responding to interviewer queries and problem solving with them- Building solid relationships with interviewers and tailoring feedback to their individual needs.- Monitoring complete surveys to assess data quality and interviewer performance.- Analysing performance statistics and formulating action plans for improvement. - Liaising with call centre operation managers, project administrators, validation coaches, and rostering.- Advocating for members of the interviewing team. - Monitoring an imminent risk hotline and debriefing with interviewers after distressing interviews. Show less

Validation Coach

• Oct 2020 - Jan 2021

Completing project validations for various projects in the field.Providing detailed feedback to interviewers. Coaching and guiding interviewers on how to avoid errors. Communicating with Call Centre Leaders to keep them informed about validations, and feedback sessions with interviewers.

Telephone Interviewer

• Jul 2020 - Oct 2020

Conducting phone-based social research. Dialling outbound on NSCSP ANZPAA, SOS main, SES reminders and NSW PHS.

Content Creator

• Feb 2020 - Present

- Research and development in preparation for social media projects. - Writing, producing, filming and presenting video content. - Writing and recording voiceovers in English and Arabic - Writing and editing copy for social media and a website. - Planning content calendars for an online platform across 4 social channels. - Engaging with and building communities in English and Arabic. - Liaising with the video editor, creating storyboards, reviewing project drafts, submitting amendments and approving final cuts. - Liaising with graphic designers, reviewing drafts, submitting amendments, and approving final designs. - Liaising with ad strategy specialist. Overlooking and reviewing social media ad strategy, and SEO strategy. - Liaising with translator, reviewing and editing closed captions. - Coordinating with videographers and photographers. Show less

English Second Language Teacher

• Oct 2016 - May 2018

Teaching English as a second language to children and adults ranging from 5 year olds to mature age students in three different placements across three years. Jaen and Granada in Andalucia, and Madrid. Teaching English as a second language to children and adults ranging from 5 year olds to mature age students in three different placements across three years. Jaen and Granada in Andalucia, and Madrid.

Account Manager

• Apr 2014 - Jul 2016

The Planet is a digital creative agency based in Cairo and Dubai. - Team and project management - Communication with clients - Pitching service packages to potential clients - Negotiating with potential clients - Reporting on project performance and KPIs to clients. - Coordinating with graphic designers, content creators, social media specialists, ad specialists, and video producers. - Liaising with CEO and Creative Director of ThePlanet. - Writing for social media, web development, and content creation projects. Show less

Marketing Specialist

• Aug 2012 - Apr 2014

Project management, communication with marketing agencies, daily press briefings, and press release writing and editing. Project management, communication with marketing agencies, daily press briefings, and press release writing and editing.

Social Media Specialist

• 2012 - 2012