Experience

LEGOLAND Dubai

• 100 - 200 Employee

• Admissions Coordinator

  • Apr 2023 - Present

  Admissions Attendant. Responsibilities: - Operating Legoland water park and legoland theme park in three locations (Guest service, ticketing, turnstiles) in a fun inviroment mainly with kids from the age of 2 years to 12 years old. Admissions Attendant. Responsibilities: - Operating Legoland water park and legoland theme park in three locations (Guest service, ticketing, turnstiles) in a fun inviroment mainly with kids from the age of 2 years to 12 years old.



Bollywood Parks Dubai

• United Arab Emirates
• Recreational Facilities
• 1 - 100 Employee

• Guest Service Agent

  • Oct 2016 - Apr 2023

  Achievements -Attained several awards and Thanking letters for creating an ideas to increase the revenue , sales and marketing, slash costs and saved time , create a motivating enviroment. -Targeting the monthly KPI and increased the direct sales and company revenue. -Promoted the products and maintained a guest satisfaction rating of 85%. -Won the star of the season award after 6 months of joining and achieved the best performance award for three times. -Coordenared in the first kids summer camp for Meeras company. -Pre-opening long term employee without any absence or delay. -Responsibilities: - Operating six locations (Guest service, ticketing, group sales, turnstiles, annual pass, rentals) in a fun inviroment Acquired skills in customer service, multi-tasking assisting up to 2000 plus Guests daily. - Developed relationships with the guests and exceeded sales and upselling golas by promoting tickets , park products and annual passes. - providing a wow service to the guests and operating the daily operation while Loging the lost and found items on CRM system, scaning the guests tickets on the entrace ,solving their feedbacks as a proffessional guest relation. Show less



Travco Corporation Ltd.

• United Kingdom
• Travel Arrangements
• 200 - 300 Employee

• Front office acting Team Leader.

  • Feb 2014 - May 2016

  Achievments: - Designed the configuration & cut over for Opera system with the assistance of the IT team while changing the Hotel system from Fidelio to Opera system. • Accelerated the guests positive feedbacks on tripadvisor which led to upgrade the hotel ranking to be on top and won the award of best hotel from tripadvisor. • Doubled the Hotel revenue by upselling and selling the hotel rooms and VIP deluxe suites and raise the numbers of the loyal regular guests to the hotel. Responsibilities : - Arranging the daily schedule and the annual leaves for the front office staff. - Solving the guests complains. - Spearheaded a team consists of 6 members, motivating the team to achieve the company goals in a positive atmosphere. - increased the guest satisfaction by caring the special requests while selecting and blocking the arrival rooms on the system. - Coaching the new Team members. - Normal duties as a front office receptionist. - Prepare all the birthday guests report and create an amazing memory for them. Show less



Sonesta Hotels

• United States
• Hospitality
• 700 & Above Employee

• Front Office Agent

  • Sep 2013 - Dec 2013

  Worked as a front office G.S.A. With making c.in & c.out on fedilio system , telephone operator & front office cashier Worked as a front office G.S.A. With making c.in & c.out on fedilio system , telephone operator & front office cashier



Stella Di Mare Beach Hotel & Spa

• Egypt
• Hospitality
• 100 - 200 Employee

• Front Office Agent

  • Jun 2010 - Jul 2013

  Worked as a Front office G.S.A in Still a di Mare 5* beach resort . Achievements: Developed the revenue system and surpass the guests needs. Responsibilities -Handled successfully the daily phone calls with no complaints as a telephone operator, also taking the reservations over the phone and reply to it over the outlook email as a reservation agent & Managing the operation while making check-in and out in an open desk responsibilities. - Analize and implement the forecast report. Show less



Voulanteer entertainment work.

• مصر

• voulanteer

  • May 2002 - Dec 2008

  voulanteer entertainment work (2002 - 2008). Resposibilities Was my passion to colaborate in a theater Team to travel around Egypt to perform a plays and shows for kids and adults. * wearing costumes and characters, Drawing, make up artist, perform in the black theatre shows, Establish back grounds and decorations, vocal performance. voulanteer entertainment work (2002 - 2008). Resposibilities Was my passion to colaborate in a theater Team to travel around Egypt to perform a plays and shows for kids and adults. * wearing costumes and characters, Drawing, make up artist, perform in the black theatre shows, Establish back grounds and decorations, vocal performance.