Chief Executive Officer

• Jul 2021 - Present

Consultant

• Jul 2018 - Jul 2021

Engineering Consultant Engineering Consultant

Head Of Service Management

• Mar 2012 - Mar 2018

 SAP business owner implementer for service organization setup and business process designer  Manage and Control Assets for Service and support tasks such as Installations, Repairs, Schedule Maintenances, Upgrade and any extra support tasks  Ensure following quality assurance for all service process  Highly customer focused by providing excellent customer services  Manages Services Topics (create staff schedules, manage workflow, handle staffing and employee issues, enforce departmental policy and procedures  Implement Business partners Standard policies and Procedures  Evaluate all Customer Service Staff on communication skills and technical knowledge.  Setting up training plan, Technical workshops, Personal skills development  Lead and motivate staff , building trust, and partnership. Encourage and build a teamwork environment.  Perform timely performance evaluations, as well as appropriate disciplinary actions.  Ensure that all Customer Service Representatives have up-to-date Techical information.  Ensure Customer Service follow-up methods and procedures are complete and meet time standards.  Develop and train senior staff to provide a high level of support and leading.  Capture and report on all Customer Service measurements, production, and turnaround time metrics. Show less

Area Service Manager

• Sep 2007 - Mar 2012

 Lead and manage Eastern Area Field Service Engineers, to carry out and provide Siemens DX customers by excellent product support in Eastern Area & Bahrain  Planning and scheduling of maintenance activities, preventive and regular site visits  Second Level Support for Product lines Microbiology , IDD and PP  Local Trainer for Medical diagnostics lines (IDD, Coagulation & Microbiology analyzers)  Lead and manage Eastern Area Field Service Engineers, to carry out and provide Siemens DX customers by excellent product support in Eastern Area & Bahrain  Planning and scheduling of maintenance activities, preventive and regular site visits  Second Level Support for Product lines Microbiology , IDD and PP  Local Trainer for Medical diagnostics lines (IDD, Coagulation & Microbiology analyzers)

Senior Bio medical Service Engineer

• Oct 1997 - Sep 2007

 Install and Maintain assets in Eastern area Saudis Arabia  Planning and scheduling of maintenance activities, preventive and regular  Ensure customer stratification by high level of Support and response  Install and Maintain assets in Eastern area Saudis Arabia  Planning and scheduling of maintenance activities, preventive and regular  Ensure customer stratification by high level of Support and response

Field Services Engineer

• May 1995 - Oct 1997

 Maintain of Medical equipment in Ministry of Interior Poly clinics across the KSA ( Dental , Laboratories and Imaging Equipment )  Maintain of Medical equipment in Ministry of Interior Poly clinics across the KSA ( Dental , Laboratories and Imaging Equipment )