Emad Hamdy
Information System , Head at HIS- Claim this Profile
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Bio
Credentials
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MBA Cambridge International University.
MBA Cambridge International University.Feb, 2006- Nov, 2024
Experience
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HIS
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United States
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Hospitals and Health Care
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1 - 100 Employee
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Information System , Head
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Apr 2020 - Present
• ICT professional experience with STC , ZAIN , ITS Telecom & Public sectors across Asia & MENA • Deployed IT dept. for many telecom Green field projects in STC ( Kuwait , Bahrain ) , ZAIN ( Bahrain , Many Countries in Africa ) , Warid (Bangladesh) • Developing vision, defining strategy, overseeing execution, managing governance, risk & control of IT Sector. • Managed digital transformation, artificial intelligence, RPA, IOT, analytics (data management), big data solution. • Ownership, processing & resolution of IT matters relating to applications development & availability • Extensive footprint across entire IT application spectrum like Digital channels (Mobile App, Web, Kiosk, e-Pay, ChaBot, Social media mgmt), ERP, CRM, OSS, BSS, Billing & Charging, Revenue Assurance, Fraud Management, Provisioning, Call Center An experienced and innovative IT professional with a proven track record of experience in IT Managed Services Salient Achievements: Led BSS transformation & successful deployment of Convergent Billing System in 2016; a first for the GCC region Digital transformation enhancing customer experience by offering services through web portal, Mobile App, KIOSK, IVR, Chat BOT, POS increased customer retention by 3.5% Enhance retention by customized offering through 360 view of customer’s profile, reduce CHURN by 5% Improve customer experience, time to market and reduce churn, bill shock & bad debts by digitizing customer onboard and real time charging and billing system. Automation of process through RPA, enhancing operational efficiencies . Process realignment for ICT Market growth, Solid experience in managing large international vendors. Specialties: ► Telecom Billing/BSS/OSS Development / Implementation /Operation ► IT Service Delivery , IT Managed Services and Outsourcing , IT Service Management , ITIL ► Infrastructure IT Operation ► Team & People Management Show less
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stc Bahrain
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Telecommunications
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400 - 500 Employee
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ICT & Wholesale Carrier Services Head
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Oct 2010 - Oct 2022
Managing and leading below Successful projects • Digitalization Projects. • Transformation & Automation Projects • charging & Billing system Project • Wholesale Management Financial system Project • Data warehouse & BI Project • Increased revenue for National data (Transmission, Site sharing, IP Transit & Colocation) by 30%. • Completed NPN Project migration & prices negotiation (Transmission/Fiber, Site sharing , Colocation & IP Transit ) and minimizing the cost by 20%. • Successfully added a lot of valuable Business Features like LCR for Voice & SMS . • Managing the relation with TRA . • Increasing the Revenue for SMS traffic by 50% Summary Over years of professional experience in the areas of IT. I have gained excellent knowledge and experience in both technical and business/commercial areas in many Telecom Operators. Managing Wholesale statements of accounts, Invoices, collections, Customer Facing & Financial closing with all Local & International partners for Wholesales sector . Preparing & publishing the forecasting reports for Wholesale sector. Analyzing data & generate a profitability figures and publishing report for all Wholesale sector. Negotiating the agreements and develop contracts in cooperation with Legal. Establish a strong relationship with regional, international Telco-operators, ISPs and carriers. Define and maintain SLA & KPI’s Define roadmap in accordance with Technology trends, business & Operations requirements Ensure timely delivery of projects and manage the risks & issues involved. Directly involve in hiring of full time/ Trainee employees and part of hiring for outsourced Managed services team. ICT Solution Projects, (Manage/Lead & deliver ICT solutions). Cloud Computing Infrastructure architecture for IaaS , PaaS , SaaS & Colocation Show less
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stc Kuwait
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Kuwait
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Telecommunications
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500 - 600 Employee
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Applications Manager
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Feb 2008 - Oct 2010
* Charging & Billing (Prep & Postpaid) * Managing and leading Conversion Billing & charging Project (Implementation & support) * Develop and participate on prepare the internal controls policies and procedures * Setting up a full start-up related to Billing and Finance functional arms. * Managing and leading core billing, Integration, customer facing & financial systems support teams. * ICT Solution Projects (Manage/Lead & deliver ICT solutions ). Wholesale Data & Voice * Managing the Wholesale settlements with all Local & International partners for Wholesales sector. * Managing Wholesale statements of accounts, Invoices, collections , Customer Facing & Financial closing. * Managing & validating all partners invoices/cost with signed agreements and raising disputes if not matched. And managing all received disputes from Partners . * Setting up and maintaining The GL Interface Module (Revenue & cost ) * Ensure that service delivery takes place based on the Service level agreements. Revenue Assurance & Fraud Management • Assist on preparing the Revenue Leakage KPIs on regular basis. • Make reconciliation and analysis for all network elements in regular basis. • Make an investigation of all revenue leakage cases and take a proper decision to Save the company cash and assets. • Develop and participate on prepare the internal controls policies and procedures. People Management • Defining job descriptions, setting goals and evaluate the resources • Manage team work load and supervise in day to day tasks and projects • Monitoring attendances, vacation plans and defining on call duties Show less
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Zain Bahrain
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Bahrain
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Telecommunications
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300 - 400 Employee
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Applications Manager
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Jun 2003 - Aug 2008
Managing and leading Charging & Billing (Prep & Postpaid) Managing and leading Conversion Billing & charging Project (Implementation & support) Develop and participate on prepare the internal controls policies and procedures Setting up a full start-up related to Billing and Finance functional arms. Managing and leading core billing, Integration, customer facing & financial systems support teams. Wholesale Data & Billing Manage Day to day operation of Wholesale Data & Billing (Site sharing ,Colocation, Transmissions, , New Partners, New Trunk, New rates, Re-rating, Revenue Checks, LCR , …..) Setting up and maintaining the package declaration and rating plans. Ensure that service delivery takes place based on the Service level agreements Managing Wholesale Data & Billing System(mediation , rating , settlement ,Reconciliation, billing). Setting up and maintaining The GL Interface Module (Revenue & cost ) Roaming Setting up a full start-up related to Customer Relationship , Billing , Settlement and Finance functional arms. Managing and leading Wholesale Operations, Customer Facing & Financial support teams. Roaming pricing (prepaid and postpaid) Roaming Promotions Roaming Settlements (vendors and roaming partners) Customer Record Module. Wimax Project Implement & Managing Wimax Billing System ( Integration , Mediation , Charging, Billing, Provisioning & CRM ,Business process Flow ) Show less
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Zain Kuwait
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Kuwait
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Telecommunications
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500 - 600 Employee
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Team Lead
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Feb 2000 - Jun 2003
MTC Kuwait Job Title: Sr. Application Analyst. Responsibilities included: Worked as Business & Technical Support for - Roaming Module (TAP3OUT, TAP3IN). - Customer Record Module. - Credit Control Module. - Billing Process. - Mediation and CDR processing Module. - Rating and Package declaration Module. - Interconnect Billing System (mediation, rating, settlement, Reconciliation, billing). - Complete CRM for operation Management. MTC Kuwait Job Title: Sr. Application Analyst. Responsibilities included: Worked as Business & Technical Support for - Roaming Module (TAP3OUT, TAP3IN). - Customer Record Module. - Credit Control Module. - Billing Process. - Mediation and CDR processing Module. - Rating and Package declaration Module. - Interconnect Billing System (mediation, rating, settlement, Reconciliation, billing). - Complete CRM for operation Management.
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Education
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2006 - 2008
Cambridge International University united kingdom
Master’s Degree, B.SC Faculty of Engineering , MBA -
1996 - 2000
IGC
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