Senior Configuration Specialist

• Apr 2023 - Present

Senior Salesforce Configuration Specialist . Agile team member who is building and configuring Salesforce objects beside preforming advanced admin setup to produce a reliable development that is supporting businesses needs! Senior Salesforce Configuration Specialist . Agile team member who is building and configuring Salesforce objects beside preforming advanced admin setup to produce a reliable development that is supporting businesses needs!

Senior Salesforce Functional Consultant

• Jan 2022 - Apr 2023

Deputy Chief Information Officer/ Project Management/ Messaging Engineer

• Feb 2018 - Dec 2022

- Planning, deploying , configuring, troubleshooting, and securing the Whole messaging cloud MS office365 Exchange online and Archiving for Travco Group Employees +3000 users mailboxes. - Planning, deploying , configuring, troubleshooting, and securing the Whole messaging cloud Google Work Space for Travco Group owners and top executives +50 users - Managing , Troubleshooting and inspecting Surveillance Systems for Travco Group (Hotels , Branches , Chairman residences and HQ) - Approving the required new security systems instillation based on specifications and butlery - Managing , Troubleshooting, inspecting and fixing for intrusion detection security systems of TG Chairman residence home in Egypt. - Managing , Troubleshooting and inspecting SOC of TG Chairman residences and Travco HQ +200 Cameras IP CCTV and video analytic services. Knowledge, intellectual capacity, reasoning and analytical skills equivalent to those of a graduateStrong organizational skills with proven ability to lead an IT services enterpriseProven record of delivering the design, development and management of IT services at a leadership levelDemonstrable ability to think and plan strategically and creatively in the development and delivery of IT solutionsThe ability to communicate IT issues effectively, orally and in writing, to Chairman and stakeholders with a wide range of IT knowledges and issues. Understanding of emerging infrastructure technologies and their application particularly to shared servicesExcellent knowledge and experience of project management and security knowledge. IT staff managementLicense budget management for messaging and security systems contract negotiation Strong interpersonal skills Show less

Senior Messaging Engineer - Project Management - Surveillance engineer

• Jan 2012 - Jan 2018

- Managing , Configuring and troubleshooting the enterprise Messaging Services for Travco Group Size+3000 mailboxes for employees and top management. The messaging systems comprised of the Microsoft Exchange Hybrid Servers, Microsoft Active Directories, Office365 Cloud, IMAIL Messaging Systems Email Security Getaways, Mobile Messaging platform and Backup solution for Disaster recovery -Performing required upgrades for the systems mentioned above and lead the on-going evaluation of the environment for optimal performance for users and top management. -Performing required security configuration for protecting Travco Group users from Viruses, Malwares and fishing messages. -Configuring Office365 Compliance and Security Center to ensure agency data is secured . -Configuring DLP Policies on all inbound/outbound Antispam -Monitoring and responding to incidents or service requests reported to the Support Desk Escalated cases of Tier 3 Required support. -Migrating users mailboxes from on perm exchange to Exchange Online.-Migrating users Enterprise Archive (EV) to Exchange online- Planning , designing and sizing surveillance security systems installations according to Travco Group Chairman requirements and governments requirements for hotels governmental authorization permission. -Managing , Administrating and troubleshooting Google Work Space Chairman private email systems.-Managing , Administrating and troubleshooting Advanced Domain Name Systems for Travco Group Websites and email systems and other published services. Show less

Senior Cisco VOIP Engineer

• Jul 2007 - Jul 2012

installing, configuring, and managing Cisco (VoIP) network systems within the new HQ. Managing , configuring administrating Cisco Call Manager Servers and1200 phone sets of of employee and seniors executives. Managing and configuring VOIP gateway four E1 for ODA dialing. Managing ,Configuring and troubleshooting Core Switch Catalyst 6500 Series and all edge switches. Managing ,Configuring and troubleshooting Cisco UCCX for 20 Agents and IVR server. Managing ,Configuring and troubleshooting Nesreen Firewalls for HQ and remote branches. Managing ,Configuring and troubleshooting Barracuda inbound and outbound antispam email security. Managing ,Configuring and troubleshooting Branches Cisco phones and MPLS VPN connection. Show less

Information Technology Manager

• Apr 2018 - Dec 2021

Jaz Cruises is a subsidiary company from Travco Group. Leading Digital Transformation Project intention to implement a fully digital reservation cycles between Jaz Cruises HQ and 14 Floating Hotels in Luxor, Aswan and Nasser Lake. Planning , Configuring , Managing , Installing and Troubleshooting the Following Required hardware sizing and specifications for HQ and all floating hotels. Protel CRS (Central Reservation System in the HQ on MS Hyper-V Server) for Central Reservation. Protel PMS (Property Management System) on 14 Floating hotels size (50-120) Cabins per ship. Front Office systems in every floating hotel (Two Reservations Management PCs - Passport Scanners - Printers). Managing and leading IT Support team of 14 Floating hotels. Performing Training sessions for required staff on floating hotels by IT Team. Implementing e-invoice linking between Protel and EAT Implementing API interface between SUN Accounting System and PROTEL System. Implementing OTA and GDS connection and linking Protel CRS to receive online booking transactions Implementing , updating and maintaining GSS Gust Satisfaction Survey for all floating hotels fleet. Implementing free internet services for checked in guests on all floating hotels by 4G gateways load balancer and mikrotik controller. Implementing surveillance security system on all flouting hotels as per the government conditions and specifications. Implementing Top management required reports from Protel System for reservation status and forecasting . Implanting and configuring VPN and Synchronizing Systems in each floating hotel for keeping active reservation transmissions updates between floating hotels and HQ Centrals Reservation System. Antivirus ,Backup system and Power Stabilizer system in all floating hotels. Show less

Senior System Engineer

• May 2005 - Jul 2007

Planning , Installing , Configuring , Supporting and optimizing the following services. - MS ISA Server and Surf Control Web filter serving 1000 local PCs. - IP SWITCH IMAIL server for email services using by 3000 users. - MS Exchange 2003 Server and Blackberry server for top management directors 50 users. - Barracuda Antispam for securing inbound emails. - Norton enterprise antivirus for local LAN PCs and Servers - Juniper Net screen firewall. - Cisco leas line routers as QOS and allocating dedicated bandwidth for the servers farm. - MPLS VPN routers for branches connection. Show less

System Engineer

• Mar 2004 - Mar 2005

Technical Support Manager

• Jan 2002 - Jan 2004

Application Specialist

• Jan 1999 - Feb 2001

Customer Service Specialist

• Jul 1998 - Jan 1999