Experience

Greater Anglia

• United Kingdom
• Truck Transportation
• 700 & Above Employee

• Rostering Support

  • Aug 2021 - Present

  Assisting in the production of employee rosters to allow cost effective utilisation of the resource in liaison with Operational and Retail Management TeamActing as first point of contact for resourcing issues and pay queriesEfficiently overseeing schedule attendance and roster alterations of over 250 employeesAssisting in managing area budget expenditures, identifying opportunities to cut costsSupporting the Head of Customer Service, Senior Support Manager, Operations and Retail Management Team with ad hoc requirements Conducting weekly safety critical reports for two business areas; ensuring safety protocols are followed Liaising with Agency Suppliers on a weekly basis to address any shortfall of staff requirements, responsible for purchase orders and invoicingIntroduced simplified digital records and rostering tools, minimising printing footprint Managing staff trainings, medical bookings, disciplinary hearings incorporated within rostering arrangementsTracking employee absences and sicknesses

• Customer Service Level 2

  • Jan 2016 - Jul 2021

  Proactively meeting internal and external stakeholder value and requirementsOptimised customer interaction ensuring positive reflection on company through customer feedbacksProfessional bookkeeping; achieved top score in all in-house competitions and exceeding sale targetsPrecision in details; keeping audit errors to zeros on consecutive periodsMaintained clear, open and transparent communicationMentored work experience trainees



Express Rail Link Sdn Bhd

• Malaysia
• Rail Transportation
• 1 - 100 Employee

• Customer Service Supervisor

  • Jan 2015 - Jan 2016

  Trained and mentored employees on all applicable railway softwares and internal communication systemsAnalysed and identified customer needs to further improve the customer experienceTransformed the cross-functional performance of the team through implementation of improved inner team communication processes Creating rosters on weekly basis and allocating staff accordingly Liaising with different departments on staff resource planning

• Customer Service Specialist

  • Sep 2013 - Jan 2015



Mr. Stephen City Catering Ltd

• Team Supervisor

  • Jun 2010 - Apr 2014

  Successfully managing a team of 15 employees and 3 shops Regularly conducting interviewsPreparing on a monthly basis accounting reports and company documentationsDealing with VAT and gathering suppliers invoicesOrganizing meetings for setting new targetsReporting end of month profit to the accountancy organisation Advising corporations for big ordersResolving disputesAchieving company monthly targets and increasing the profit Successfully managing a team of 15 employees and 3 shops Regularly conducting interviewsPreparing on a monthly basis accounting reports and company documentationsDealing with VAT and gathering suppliers invoicesOrganizing meetings for setting new targetsReporting end of month profit to the accountancy organisation Advising corporations for big ordersResolving disputesAchieving company monthly targets and increasing the profit



Central Cooperative Bank AD

• Bulgaria
• Banking
• 1 - 100 Employee

• Contract Department Intern

  • Jun 2012 - Sep 2012

  Contributed for setting up bank accounts and proceeding loan contracts in a team of 3Analysed clients cases,identifying contract issues and resolvingDealing with customers on a daily basis by phone calls and mailing or in person meetingsEffectively communicated and networked with all colleagues Worked with clients to achieve certain outcomes in their best interest Contributed for setting up bank accounts and proceeding loan contracts in a team of 3Analysed clients cases,identifying contract issues and resolvingDealing with customers on a daily basis by phone calls and mailing or in person meetingsEffectively communicated and networked with all colleagues Worked with clients to achieve certain outcomes in their best interest



Account Ltd.

• Accountant Assistant Intern

  • May 2011 - Sep 2011

  Dealing with general administrative duties, gathering clients monthly accounting and analyzing companies VATUpdating records for the government based on employees documentations such as contracts, payrolls and differences in payment Contacting over 100 companies of reminding and issuing invoices by emailing or phone callsCalculating, collecting and registering clients monthly charges Dealing with general administrative duties, gathering clients monthly accounting and analyzing companies VATUpdating records for the government based on employees documentations such as contracts, payrolls and differences in payment Contacting over 100 companies of reminding and issuing invoices by emailing or phone callsCalculating, collecting and registering clients monthly charges