Ephrem Reyes
Support Center Technician at DataDrill Communications Inc- Claim this Profile
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Bio
Credentials
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Verified International Academic Qualifications
World Education ServicesMar, 2023- Nov, 2024
Experience
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DataDrill Communications Inc
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Telecommunications
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1 - 100 Employee
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Support Center Technician
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Jul 2023 - Present
- Troubleshoot Software and Hardware issue using remote services. - Test and pack IT peripherals which includes Laptops, printers, cell boosters and Mifi devices to provide clients. - Master Image Management - Manage service provider - Asset inventory management - Team effort to provide efficient technical and customer support to multiple clients. - Troubleshoot Software and Hardware issue using remote services. - Test and pack IT peripherals which includes Laptops, printers, cell boosters and Mifi devices to provide clients. - Master Image Management - Manage service provider - Asset inventory management - Team effort to provide efficient technical and customer support to multiple clients.
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OpenText
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Canada
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Software Development
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700 & Above Employee
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Technical Support Specialist
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Dec 2018 - Jul 2023
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TPG Telecom
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Australia
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Telecommunications
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700 & Above Employee
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Help Desk Support Specialist
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Aug 2016 - Dec 2018
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Ubix Corporation
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Information Services
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100 - 200 Employee
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Technical Writer
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Apr 2016 - Aug 2016
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Salmat
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Australia
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Advertising Services
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700 & Above Employee
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Customer Support Representative
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Mar 2015 - Apr 2016
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Sitel
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Australia
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Telecommunications
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200 - 300 Employee
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Technical Support Specialist
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Apr 2014 - Oct 2015
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Education
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San Beda College
Bachelor Of Science in Information Technology, Information Technology