Software Engineer

• Jan 2021 - Present

Marketing Manager

• Jul 2018 - Jul 2019

• Managed content marketing efforts, including email sends, blogs and social media strategy, to increase product and brand awareness, generate and nurture leads and drive sales• Developed automated drip campaign to educate users about paid membership tiers and support business goals• Worked with partners, vendors, clients and cross-functional teams to oversee and implement various campaigns and projects

Sr. Client Services Associate

• Mar 2018 - Jun 2018

• Oversaw team of volunteers and work study students in network QA projects• Managed Help Center and wrote, updated or edited articles to lower ticket volume by ensuring accuracy and usability• Audited existing ZenDesk macros, wrote style guide for ticket response templates, and led team in project to update macros and improve response times• Continued providing high-quality support to users

Client Services Associate

• Aug 2016 - Mar 2018

• Provided timely, high-quality and personalized support to volunteers, nonprofits and CSR clients via ZenDesk, email, phone and social media channels (avg response time: 1-2 hours; 60-90 tickets/day)• Collaborated with product, engineering, client relations and marketing/communications teams to improve user experience based on feedback and quickly resolve technical issues• Wrote new or edited existing Help Center articles based on product release

KOREH L.A. Literacy Coordinator / AmeriCorps Volunteer Infrastructure Project (VIP) Fellow

• Sep 2015 - Aug 2016

• Coordinated, tracked & supported over 60 volunteer reading partners for a 1:1 children's literacy program • Built and maintained relationships between KOREH L.A. and the principals, administration and teachers at 18 LAUSD partner schools • Oversaw outreach, orientation and placement of all new volunteers • Developed and facilitated enrichment workshops and trainings for KOREH L.A. and Teen Literacy Corps volunteers, as well as for Summer Night Lights staff through partnership with the Mayor's GRYD office • Contributed to development by researching grant-giving organizations, successfully writing a grant to fund our Book Initiative, and raising over $1000 in monetary and in-kind donations Show less

Sales Director / Barista

• Jun 2013 - Jun 2015

• Provided fast, friendly and efficient customer service • Prepared food and drink orders to cafe's specifications • Produced written and photographic content for website, online store and in-store advertisements • Provided fast, friendly and efficient customer service • Prepared food and drink orders to cafe's specifications • Produced written and photographic content for website, online store and in-store advertisements

Intern

• Oct 2012 - Dec 2012

• Served as a peer mentor to homeless and transitional youth (ages 15-24) • Helped facilitate the implementation of engaging and meaningful projects with other volunteers and interns • Provided office and administrative support by organizing and filing records, answering phones, responding to email inquiries, etc. • Served as a peer mentor to homeless and transitional youth (ages 15-24) • Helped facilitate the implementation of engaging and meaningful projects with other volunteers and interns • Provided office and administrative support by organizing and filing records, answering phones, responding to email inquiries, etc.

Marketing and Development Assistant

• May 2012 - Aug 2012

• Assisted Marketing & Development Director of an independent documentary film about Hawai'i-born soldiers who fought in the American Civil War • Researched and developed a social media marketing plan • Designed fundraising presentation and slide deck for potential donors and stakeholders • Assisted Marketing & Development Director of an independent documentary film about Hawai'i-born soldiers who fought in the American Civil War • Researched and developed a social media marketing plan • Designed fundraising presentation and slide deck for potential donors and stakeholders

Office Clerk

• Jun 2009 - Aug 2009