Experience

BleuLife Media

• United States
• Book and Periodical Publishing
• 1 - 100 Employee

• Contributing Writer

  • Oct 2018 - Present

  Provided services as a Freelance Writer, crafting content for various media agencies for Bleu Life Media . Conducted extensive research on topics, collecting findings, and writing quality articles for publication as well as delivering innovative and timely article ideas on various lifestyle topics. • Organised as well as conducted interviews independently with celebrities in various fields and prepared a copy for publication. • Effectively implemented SEO standards for writing online articles, helping clients to rank content in Google and other search engines. • Successfully produced content for interviews, op-eds, listicles, and explainers, pitching stories that fit the tone and style of the outlet. Show less



MITIE Security Ltd.

• United Kingdom
• Security and Investigations
• 700 & Above Employee

• Help Desk Administrator

  • Mar 2020 - Present

  Assisted with all administrative functions including solving complex problems with strict service level agreement times and standards. Monitored all open job tasks and requests, ensuring completion to timeframes. Updated Helpdesk systems with consummate accuracy and confidential integrity. • Act as the public face and primary point of contact for customer enquiries, ensuring timely resolution of issues. Assisted with all administrative functions including solving complex problems with strict service level agreement times and standards. Monitored all open job tasks and requests, ensuring completion to timeframes. Updated Helpdesk systems with consummate accuracy and confidential integrity. • Act as the public face and primary point of contact for customer enquiries, ensuring timely resolution of issues.



Vibes Gym

• Wellness and Fitness Services
• 1 - 100 Employee

• Part Time Social Media Manager

  • Oct 2018 - May 2019

  Managed social media platforms for the gym, including Facebook and Instagram writing long-form posts/materials including newsletter and leaflets. Performed thorough research to obtain information from social platforms and advising clients about the targeted audience. • Successfully run targeted advertising campaigns to create awareness of the gym to non-members. • Researched across social media channels to monitor the interest of audience including the time and type of posts, generating posts receiving highest engagement. Show less



BleuLife Media

• United States
• Book and Periodical Publishing
• 1 - 100 Employee

• Editorial Intern

  • Jun 2018 - Jul 2018

  Worked as an Editorial Intern, supporting photoshoots, contributing to social media, participating in editorial meetings, and writing content. Built and maintained professional relationships within company and created ideas for revenue-generating content. • Produced an article for a section of the bi-monthly print issue and acquired high-resolution images sourced from a press contact by the deadline. • Wrote articles frequently featured in the weekly newsletter and ‘Editors Picks’ sections, effectively meeting SEO standards. Show less



iSAMS By IRIS

• United Kingdom
• Software Development
• 1 - 100 Employee

• First Line Support

  • Feb 2018 - May 2018

  Responsible for answering queries and questions from users via the Zendesk system which uses both written messages and phone calls, for ISAMS, an online MIS for schools. Detected tricky issues with the system and identified and reported bugs, training and advising beginners on entire functioning of the system. • Successfully enhanced user satisfaction through effective interaction and strictly following rules on response time. • Acted as a primary point of contact with customer queries, monitoring all open job requests/tasks to ensure on-time completion. • Interacted with the client Helpdesk systems and allocated job requests/tasks to the relevant team. • Ensured that the client Helpdesk systems are kept up to date with accurate information. • Delivered generation administration support including typing of letters as well as scanning and filing of documents Show less



Northamptonshire County Council

• United Kingdom
• Government Administration
• 700 & Above Employee

• Early Years Administrator

  • Sep 2017 - Jan 2018