Experience

Integrated IT

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Remote Services Specialist

  • Sep 2021 - Present

  - Published internal and client-facing documentation for 200+ active clients- Co-led documentation overhaul project for the Remote Service Center by building a new folder structure to improve search queries and navigation, creating SOPs, technical how-to guides, Visio flowcharts, consolidating articles, and archiving out-of-date information- Oversaw new and existing material from colleagues for revision, including: grammatical errors, syntax, relevancy, reference images, appropriate audience terminology, and logical flow of information- Collaborated with clients, engineers, project managers, and account managers to clarify the scope and accuracy of document content- Developed reusable templates using Adobe Acrobat and Microsoft Word to establish standardized procedures

• Remote Support Engineer - VIP

  • Jun 2018 - Sep 2021

  Provided remote technical support via phone, email, and ticket communication, focused on our top VIP clients in a high-volume MSP environment.



The TJX Companies, Inc.

• United States
• Retail
• 700 & Above Employee

• Sales Associate

  • Mar 2013 - Aug 2018