Experience

Middlesex University Dubai

• United Arab Emirates
• Higher Education
• 200 - 300 Employee

• Visa Officer

  • Jan 2023 - Present

  KEY RESPONSIBILITIES: •Handle the visa application process for Middlesex University Dubai students, faculty, and staff. •Process and manage admissions applications directly, in conjunction with colleagues in the admissions team and academic •Undertake admissions-focused presentations and other recruitment-related activities, including guiding, writing personal statements, submitting competitive applications, etc. •Ensure service level agreements are met, monitor and report on visa processing data. •Work with other University departments to guarantee seamless and fast visa processing. •Coordinate with government offices and embassies to expedite visa applications. •Advise and assist applicants with visa requirements, processes, and timeframes. •Keep abreast of changes in visa requirements and practises. •Check the legitimacy of visa applicants' documentation. •Keep correct records and enter data into the visa processing system. •Liaise with other members of the team and academics to ensure prompt and complete academic consideration of each applicant. •When needed, provide reports and give analysis on visa processing actions. •Help the line manager with additional responsibilities as required. Show less



Banque Libano-Française

• Lebanon
• Banking
• 500 - 600 Employee

• Operations Officer

  • Sep 2016 - Dec 2021

  KEY RESPONSIBILITIES: •Received deposits and loan payments, cashing checks, authorising savings withdrawals, and recording night and postal deposits were all part of the account services provided to consumers. •Counted cashier's checks, travellers’ checks, and series e bonds. •Successfully reconciled cash drawer by proving cash transactions, counting and packaging currency. Provided answers to queries in person or over the phone and referred consumers to other bank services as needed. •Managed cash and currency supplies and returned excess cash and mutilated currency to the head teller. •Obeyed bank operations and security protocols by performing all dual-control duties, including client traffic surveys, auditing other tellers' currencies, and assisting with proof certification. •Answered queries, informed clients of new services and product promotions, assessed customers' requirements, and routed customers to a branch representative. •Logged transactions by logging cashier’s checks, travellers’ checks, and other special services; prepared currency transaction reports. •Monitored adherence to policies and processes throughout the company. Show less



Societe Generale

• France
• Banking
• 700 & Above Employee

• Back Office Executive

  • Apr 2014 - Sep 2016

  KEY RESPONSIBILITIES: •Monitored, operated, managed, troubleshoot, and maintained the services related to a data network, ensuring they were available to all end users. •Directed and supervised the operations and technical mistakes of the branches. •Maintained all inactive and banned accounts. •Managed the e-banking service and ensured that it ran smoothly. •Handled subscriptions and errors encountered by customers. KEY RESPONSIBILITIES: •Monitored, operated, managed, troubleshoot, and maintained the services related to a data network, ensuring they were available to all end users. •Directed and supervised the operations and technical mistakes of the branches. •Maintained all inactive and banned accounts. •Managed the e-banking service and ensured that it ran smoothly. •Handled subscriptions and errors encountered by customers.



SECOR

• Canada
• Business Consulting and Services
• 1 - 100 Employee

• Renewals & Sales

  • Nov 2012 - Apr 2014

  • Greeting customers, responding to questions, improving engagement with services and providing outstanding customer service. • Obtain Superior IT product knowledge and guide customers through company policies. • Introducing promotions and opportunities to customers. • Cross-selling products to increase sales and achieve monthly targets. • Follow up with customers for aftersales complaints and remarks. • Greeting customers, responding to questions, improving engagement with services and providing outstanding customer service. • Obtain Superior IT product knowledge and guide customers through company policies. • Introducing promotions and opportunities to customers. • Cross-selling products to increase sales and achieve monthly targets. • Follow up with customers for aftersales complaints and remarks.