Amy Ely-McKane
Senior Client Success Manager, Agency at Blue Sky eLearn- Claim this Profile
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Bio
Ken Carter
Amy is the consummate account manager. During my time at NAFSA, she expertly managed our webinar program. These aren't your run-of-the mill webinars; they are 90 minute, pre-recorded, professionally scripted webinars broadcast on a live date with two live Q & A sessions built in. They are also professionally moderated by Amy's team at KRM. Amy's attention to detail is outstanding and her customer service skills are second to none. She is a genuinely nice person who cares about her customer relationships and producing high=quality results. I always looked forward to working with her on a project. I can't recommend Amy highly enough.
LinkedIn User
Amy was great to work with - she is very professional, innovative, and tenacious. She is very knowledgeable of the e-learning industry and is a true people person. If I had the opportunity to work with her again, I definitely would. She is a great listener and seeks to understand the client's needs.
Ken Carter
Amy is the consummate account manager. During my time at NAFSA, she expertly managed our webinar program. These aren't your run-of-the mill webinars; they are 90 minute, pre-recorded, professionally scripted webinars broadcast on a live date with two live Q & A sessions built in. They are also professionally moderated by Amy's team at KRM. Amy's attention to detail is outstanding and her customer service skills are second to none. She is a genuinely nice person who cares about her customer relationships and producing high=quality results. I always looked forward to working with her on a project. I can't recommend Amy highly enough.
LinkedIn User
Amy was great to work with - she is very professional, innovative, and tenacious. She is very knowledgeable of the e-learning industry and is a true people person. If I had the opportunity to work with her again, I definitely would. She is a great listener and seeks to understand the client's needs.
Ken Carter
Amy is the consummate account manager. During my time at NAFSA, she expertly managed our webinar program. These aren't your run-of-the mill webinars; they are 90 minute, pre-recorded, professionally scripted webinars broadcast on a live date with two live Q & A sessions built in. They are also professionally moderated by Amy's team at KRM. Amy's attention to detail is outstanding and her customer service skills are second to none. She is a genuinely nice person who cares about her customer relationships and producing high=quality results. I always looked forward to working with her on a project. I can't recommend Amy highly enough.
LinkedIn User
Amy was great to work with - she is very professional, innovative, and tenacious. She is very knowledgeable of the e-learning industry and is a true people person. If I had the opportunity to work with her again, I definitely would. She is a great listener and seeks to understand the client's needs.
Ken Carter
Amy is the consummate account manager. During my time at NAFSA, she expertly managed our webinar program. These aren't your run-of-the mill webinars; they are 90 minute, pre-recorded, professionally scripted webinars broadcast on a live date with two live Q & A sessions built in. They are also professionally moderated by Amy's team at KRM. Amy's attention to detail is outstanding and her customer service skills are second to none. She is a genuinely nice person who cares about her customer relationships and producing high=quality results. I always looked forward to working with her on a project. I can't recommend Amy highly enough.
LinkedIn User
Amy was great to work with - she is very professional, innovative, and tenacious. She is very knowledgeable of the e-learning industry and is a true people person. If I had the opportunity to work with her again, I definitely would. She is a great listener and seeks to understand the client's needs.
Experience
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Blue Sky eLearn
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United States
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E-Learning Providers
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1 - 100 Employee
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Senior Client Success Manager, Agency
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Mar 2021 - Present
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Vice President, Client Success
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Feb 2019 - Mar 2021
Responsibilities: • Drive Client Success Outcomes• Define and Optimize Client Lifecycle• Oversee Client Success Activities• Measure Effectiveness of Client Success• Lead World-Class Client Success Team• Inspire Client Success Across Company
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Client Success Manager
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Nov 2015 - Feb 2019
As a Blue Sky’s Client Success Manager, I am responsible for an average annual revenue renewal of $1.2 million with my client base. As a CSM, I serve as a strategic partner and liaison between our clients and the Blue Sky staff to ensure their needs are addressed professionally and efficiently. I focus on customer portfolio development, client advocacy, retention, and ensuring overall client success and satisfaction with Blue Sky’s Path LMS & webinar products and services. As a CSM I conduct quarterly or bi-annually strategic business review calls with clients to: - Analyze clients’ goals and objectives to ensure they’re being met - Strategize long and short-term goals to continue growth - Review past quarters user stats, data, metrics and reporting - Identify what is working well to ensure continued success - Share industry best practices and current trends that may aid further client successWww.blueskyelearn.com
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doTERRA Wellness Advocate
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United States
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Wellness and Fitness Services
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700 & Above Employee
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doTerra Silver Wellness Advocate and Aroma Touch Technique Practitioner
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Dec 2015 - Present
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KRM Information Services
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United States
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E-Learning Providers
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1 - 100 Employee
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Account Manager
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Aug 2010 - Nov 2015
Responsible for: -$1.3 million average annual active client revenue -Managing over 1080 events for over 60 clients -Understanding client's goals and objectives in order to retain their business -Closely analyzing events & services to determine areas for review and potential growth -Brainstorming & consulting clients on new marketing strategies & attendee engagement tactics -Sharing best practices for eLearning industry -Demoing and educating clients on new products, services, features and formats
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Event Coordinator
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Feb 2002 - Aug 2008
Coordinate event details for over 775 webinars for more than 59 clients, answer client questions, provide reminders and best practices to clients. Share industry trends for elearning with clients and assist them in preparing and executing successful programming. Coordinate event details for over 775 webinars for more than 59 clients, answer client questions, provide reminders and best practices to clients. Share industry trends for elearning with clients and assist them in preparing and executing successful programming.
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Production Manager
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Feb 2001 - Jan 2002
Responsibilities: -Liaison with the restaurant staff to ensure all productions started on time -Conducted sales calls to increase ticket sales and revenue -Acted in shows -Assisted in the technical stage building, lighting, sound, assembly of props and costumes -Responsible for ensuring all production details and cues happened accurately and timely -Performed meet and greets with the dinner theatre guests before and after shows Responsibilities: -Liaison with the restaurant staff to ensure all productions started on time -Conducted sales calls to increase ticket sales and revenue -Acted in shows -Assisted in the technical stage building, lighting, sound, assembly of props and costumes -Responsible for ensuring all production details and cues happened accurately and timely -Performed meet and greets with the dinner theatre guests before and after shows
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Program Coordinator and Company Member
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Jan 1998 - Dec 2000
I assisted the Artistic and Executive Director in outreach coordination, company member performance coordination, digital marketing content creation, mailings and other administrative tasks. I also choreographed contemporary modern dance pieces and performed at theaters such as the historic KiMo Theatre and South Broadway Cultural Center in Albuquerque, NM. I assisted the Artistic and Executive Director in outreach coordination, company member performance coordination, digital marketing content creation, mailings and other administrative tasks. I also choreographed contemporary modern dance pieces and performed at theaters such as the historic KiMo Theatre and South Broadway Cultural Center in Albuquerque, NM.
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Education
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1998 - 2000
The University of New Mexico
Bachelors, Performing Arts -
1994 - 1996
The University of Wisconsin River Falls
Dance Minor, Undergraduate studies
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