Desktop Support Technician

• Oct 2023 - Present

Computer Repair Technician

• Jul 2022 - Oct 2023

• Diagnosed and repaired Apple, Samsung, and Google devices. • Diagnosed and repaired computer devices, laptop devices, and consoles. • Explained complex technical issues to customers in a non-technical, simple-to-understand manner. • Performed diagnostics and quality control checks on all devices. • Provided recommendations for problem resolution. • Answered a high volume of phone calls to the store with a professional, courteous, and friendly demeanor. • Create positive memorable interactions with customers to build rapport. • Followed up with each customer to ensure satisfaction with all repairs. Show less

Crew Member

• Feb 2021 - Jul 2022

• Served customers' orders and bag their purchases at the cash register. • Communicated effectively with other coworkers and customers. • Ensured operations excellence by adhering to the systems and standards. • Helped fellow associates when needed with various tasks. • Informed customers of current active promotions when appropriate. • Served customers' orders and bag their purchases at the cash register. • Communicated effectively with other coworkers and customers. • Ensured operations excellence by adhering to the systems and standards. • Helped fellow associates when needed with various tasks. • Informed customers of current active promotions when appropriate.