Front Office Manager

• Oct 2022 - Present

Front Office Manager

• Jun 2022 - Nov 2022

As a Front Office Manager, I am responsible for providing leadership and mentorship to front desk agents throughout the shift. Providing excellence in service while checking owners and guests to property and responding to inquiries regarding services following our brand standards throughout the duration of their stay. Conduct that demonstrates commitment and dedication to our Spirit of Service culture and our company Values is encouraged at all times.

Front Office Manager

• Jun 2021 - Jun 2022

As a Front Office Manager, I am responsible for providing leadership and mentorship to front desk agents throughout the shift. Providing excellence in service while checking owners and guests to property and responding to inquiries regarding services following our brand standards throughout the duration of their stay. Conduct that demonstrates commitment and dedication to our Spirit of Service culture and our company Values is encouraged at all times.

Owners Ambassador

• May 2014 - Jun 2021

Elevated customer satisfaction ratings by resolving issues for speedy resolution. Increased customer satisfaction by greeting visitors promptly and professionally.

Front Office Night Auditor

• May 2012 - May 2014

Handled night auditing duties, which included verification of daily room occupancy and hotel revenue. Work closely with Accounting on follow-up items, i.e.,, rejected credit cards, employee discrepancies, etc. Generated daily, weekly and monthly reports to close day and meet objectives .Checked auditing discrepancies by reconciling cash drop and credit card transactions.

Club Councelor

• Jan 2007 - Dec 2009

Responsible for providing friendly, professional and efficient service to all internal and external inbound customers. Ensure all owners who contact Owner Services receive the information they require to maximize their ownership usage. Provide high quality service and create a memorable phone experience. Delight owners by recognizing their needs, go the extra distance to exceed the owner’s expectations and increase brand loyalty. Coordinate personalized vacation experiences and maximize owner utilization in the network. Responsible for inbound collection of mortgage and maintenance & tax’s.

Hotel Concierge

• Jan 2006 - May 2007

Technical Support Specialist

• Jan 2005 - Dec 2006

AIrcraft Security Agent

• Jan 2003 - Dec 2004

security services designed to comply with airline requirements and TSA regulations security services designed to comply with airline requirements and TSA regulations