Experience

Société Générale de Banque au Liban SAL

• Lebanon
• Banking
• 200 - 300 Employee

• Senior Operations Analyst

  • Jan 2022 - Present

  • Inspection of all approved agreements given by the General Manager and making sure they have been executed correctly by all branches.• Reporting to the general manager all finding errors.• Arranging weekly and monthly statistical reports.• Outline the filling to obtain good record.• Review and manage staffing procedures, ensuring that staff assignments and responsibilities are reasonable.• Coordinate communication with branch staff.• Controlling and approving agencies KYCs• Work to meet branches performance standards including operating loss control, bank secrecy, and compliance with policies and procedures.• Oversee and assist with the preparation of all branches reports Show less

• Account Relationship Manager and Payroll consultant

  • Dec 2017 - Jan 2022

  • Observe all client’s requests sent by all branches. Study each case and raise it to the General Manager for approval.• Inspection of all approved agreements given by the General Manager. Making sure they have been executed correctly by all branches.• Reporting to the general manager all finding errors.• Controlling and approving agencies KYCs• Studying the movement of corporate, small, and medium-sized business accounts and raise the study accordingly to general management.• Providing all branches with cash amounts to be withdrawn by each employee.• Processing all online banking withdrawals limit on System (ALTERNA) for each client.• Collaborating between the cash department and the branches to send cash requests for customers.• Contacting key people of companies requesting an appointment in order to present our offers.• Preparing domiciliation offers to companies.• Presenting all company employees with our offers and answering their questions during the presentation session.• Organizing the passage of employees to branches to open direct debit accounts.• Regrouping the account numbers of employees from all branches and delivering them to the companies.• Cooperating with the companies making sure payment of employee salaries are on time.• Arranging monthly statistical reports to study the evolution of the overall number of domiciled, their equipment rates, and their net profit.• Monitoring posts on social media platforms, checking the comments and captions• Researching for any events or celebrations during the month to prepare relevant posts• Reporting Social Media platforms situation to the General Manager during monthly meeting• Outline the filling to obtain good record. Show less

• Assistant Branch Manager

  • Feb 2015 - Dec 2017

  • Assist the manager in efforts to reach profit, performance, and customer service goals.• Oversee banking services, especially customer service, to ensure excellence; contact and assist customers in addition to prospective customers.• Review and manage staffing procedures, ensuring that staff assignments and responsibilities are reasonable.• Coordinate communication with branch staff.• Controlling and approving agencies KYCs• Work to meet branch performance standards including operating loss control, bank secrecy, and compliance with policies and procedures.• Oversee and assist with the preparation of all branch reports.• Attend and participate in periodic staff meetings.• Responsible for administrative control of customer files.• Ensure the correct execution of operations carried out at the counters.• Daily check of existing money with cashers.• Check the journal at the end of each day.• Responsible for the safety of the branch safe box.• Manage branch operations when the manager is absent.• Perform other related duties as assigned. Show less

• Customer Service Representative

  • Apr 2009 - Feb 2015

  • Provide splendid customer service to our customers in a friendly and courteous manner.• Have sufficient knowledge about the banking products and services and respond to all inquiries accordingly.• Improve customers’ banking experience with the bank by ensuring that the customers are attended to promptly and all their challenges are resolved without delay.• Ensure that all bank’s policies and procedures, code of conduct and regulatory guidelines are strictly complied with in the process of discharging duties.• Inform and suggest new banking products to customers.• Provide information to customers on their account status and account balances.• Open new bank accounts according to laid down rules and guidelines.• Suggest effective ways through which the bank can promote its products and services and increase customer satisfaction.• Provide assistance to all other staff members in other departments of the bank by liaising with them through healthy interactions.• Participate in marketing and awareness campaigns for the bank to create an enlarged customer base.• Establish and promote cordial relationship with customers, ensuring prompt attendance to their inquiries and solving their problems to grant them maximum satisfaction.• Ensure that customers’ confidential information is properly protected and only used for official purposes.• Be involved in performing some financial and marketing related transactions.• Channel complex customer complaints and challenges to the right quarters for effective resolution.• Continuously update skills by participating in professional trainings, choosing courses as instructed by management and be willing to contribute acquired knowledge to the development of the bank. Show less

• Cashier

  • Mar 2008 - Apr 2009

  • Establish an exciting and welcoming affair for prospective clients on entering the bank.• Supervise debit, credit, or cash transactions, as well as other forms of payments within the bank.• Review cash accounts on a daily basis.• Supply clients with relevant information on products and services available at the bank.• List all promotions and relay them to customers.• Resolve customer issues pertaining to products and services.• Manage exchanges and returns, taking into account bank’s procedures on such matters.• Maintain an extensive report on daily, weekly, and monthly transactions.• Supply information that will enable the bank to know the products and services which are successful and those which should be discontinued.• Provide support for the bank in facilitating the training of newly hired cashiers. Show less