Experience

Tune Talk

• Malaysia
• Telecommunications
• 100 - 200 Employee

• Regional Sales Manager

  • Jan 2013 - Present



Packet One Networks (P1)

• Malaysia
• Telecommunications
• 1 - 100 Employee

• Senior Manager

  • Feb 2009 - Dec 2011

  Responsibility  Lead and develop coverage planning strategies and action plans, after collecting, consolidating and analyzing market information and intelligence; convert these into Technical requirements and drive the Technical team to optimize implementation of network coverage at commercially viable locations/areas in a timely manner in order to maximize company investment and achieve company objectives.  Drive Sales team to acquire subscribers after network deployment  Monitor and lead Sales team to acquire subscribers at low traffic areas Achievements  Strategized, defined and implemented a structured cross departmental process for network expansion  Initiated, conceptualized and developed an in-house monitoring system that help top management to track sales performance at each and every coverage area with only existing recourses and no additional CAPEX Show less



Digi Telecommunications

• Malaysia
• Telecommunications
• 700 & Above Employee

• Senior Associate

  • Jan 2002 - Dec 2008

  2006 – 2008 Senior in CRM Responsibility  Strategize and develop loyalty road map/plan/program for entire Postpaid customer base  Study customers’ behavior and plan loyalty program to prolong/extend customers’ loyalty and tenure  Manage entire Postpaid loyalty program (Bonus Points)  Drive campaigns to increase usages (increase revenue) Achievements  Conceptualized and successfully executed the following customer retention events:  DiGi Reward Points instant redemption  DiGi Ultimate Movie Marathon (only for DiGi customers)  Sponsoring Sci-Fi Con 2006  Movie Sponsorship – Transformers 2002 – 2006 Strategy and Planning Manager Responsibility  Formulate, plan and drive the yearly network coverage and rollout for both data and voice.  Direct and assist Sales team to develop new markets at the areas where network coverage been newly expanded.  Forecast traffic for both data and voice.  Prioritize and drive Technical team to solve all issues related to network coverage, quality and rollout.  Responsibility for the market perception of network coverage and quality. Achievements  Increased market perception and satisfaction of DiGi’s network coverage and quality by 18% (based on monthly market survey).  Developed over 15 market centers nationwide Show less