Experience

County Upper School
• Education Administration Programs
• 1 - 100 Employee
• Cover Administrator

  • Feb 2022 - Present


Dunelm

• United Kingdom
• Retail
• 700 & Above Employee

• Customer Service Advisor

  • Feb 2021 - Feb 2022

  Customer Service Advisor - Dunelm Soft Furnishings ● Operations o Answering all incoming calls -in a patient and understanding manner ensuring matter is resolved efficiently. o Responding to all incoming emails from customers within SLA, ensuring the matter is dealt with and raised if needed. o Live chat - handling 2 live chats simultaneously, ensuring the customer leaves trusting their query is dealt with. o Social Media - responding to all incoming Twitter, Instagram, Facebook messages in a quick and efficient manner ● Core objective and purpose of role: o To have compassion and understanding for all customers and to understand what they query relates to and why they could be frustrated o Always take ownership and ensure the customer trusts that you will resolve their query - relating to non repeat contact from the customer repeat purchases instead. ( I ensure I note all follow up cases down in my diary and check on them personally every day, even if placed in the queue) o To aim for 100% compliance and satisfied customers, although following all procedures in place. o Be Honest to all customers and colleagues at all times ● Achievements ● Achieved 100% compliance assessments since I have started except for one assessment which was 60% which I used constructively, ensuring to look out for any errors in future. ● Additional Training ● Customer First Training ● Social Media



The Pink Orchid Boutique

• Former Owner

  • Mar 2020 - Dec 2020

  • Operations Management o Reviewed and streamlined inventory processes – ensuring correct allocation of stock and sending out to customers timeously o Trained and couched a team of 40 agents to advertise correctly and processing the order forms sent through from them o Managed Queries and complaints from customers, resolving them accordingly o Resourcing new suppliers with a valid time frame to ensure customer satisfaction o Daily following up with couriers on when packages are sent to clients • Achievements o Researching the Customer Market and Opening the business from scratch due to current pandemic and resigning previous job in order to leave to the UK. o Generated a sales value of £10K per month, with a profit margin of 12%



Cochrane International

• South Africa
• Facilities Services
• 200 - 300 Employee

• Sales Portfolio Manager: Cochrane Steel Products International

  • Aug 2013 - Feb 2020

  o Sales Portfolio Manager/Sales Coordination Manager & Branding Assistant (2017-2020) o Sales Coordination Manager o Senior Sales Coordinator (2013- Promoted in 6 months) o Sales Coordinator (2013- starting position) • Responsible for managing a portfolio of 18 000 projects/branding/sales team projections/coordination team performance o Coordinate aviation trips on the helicopter, ensuring all mapping is complete and recorded ( New Business development) o Ensure reports of the branding and pictures received from trip are sent and compiled for the Director. o Coordinate production schedules from internal sales o Compile and monitor algorithm and performance percentages for the director o Weekly call to all 70 salesman reviewing their projected and actual sales, advising if they are on target or not. o Compiling travel tours for sales team for the director monitoring branding and sign chases o Managing petty cash and ensuring claims are sent through timeously o Training new sales coordinators o Loading meetings for sales manager, managing his meeting attendance and obtaining minutes o Daily management meetings – compiling daily reports for the CEO o Follow up on all enquiries and - urgent projects allocated to the representative daily o Loading contacts, accounts and new projects, on CRM system and manage daily, make sure representative makes contact regularly o Loading and requesting quotes, make sure quotes are sent out to clients timeously o Submit paperwork on orders received, make sure sales targets are met o Respond to clients on behalf of sales manager • Team Management o Responsible for Sales Performance and Projection reports to Director o Setting of targets/KPI performance management and general HR – annual leave, absenteeism, timekeeping o Mentored and supported the team to meet KPI, targets and set budget requirements, performance management, appraisals and general HR



Unitrans

• South Africa
• Transportation, Logistics and Storage
• 700 & Above Employee

• Parts and Workshop Supervisor: Unitrans (Transport and Mining)

  • Jun 2011 - Jul 2013

  • Operations o Ordering of new oil/parts o Capturing downtimes of fleet o Capturing job cards onto daily report on FMS system o Capturing information onto -entropy system o Controlling of stock and initialising monthly stock takes o Controlling consignment stock/counts and new stock o Controlling all workshop contractors’ legal paper work o Controlling monthly removal of oil waste, and initialising daily workshop STUW(safety) meeting improvements o Complete hours on service board and Briefings/safety talks when management is away o Daily oil stock take, stock spot checks o Capturing fuel consumption on fuel manager system o Safety representative monthly inspections o Attend SHE monthly meetings; taking of minutes at SHE meetings if safety officer is away o Attend external and internal audits o Attend safety officer inspections and report back to management for improvements to be made o Make sure quarterly fire drills are implemented, PJO‘s, controlling lock out procedure o Updating safety notice board, controlling of the Kimsafe file – ensuring all inspections are completed



Oranje Revier Wine Cellars

• Sales Representative: Oranje Rivier Wine Cellars (Sales/FMCG)

  • Dec 2010 - May 2011

  • Operations o Service all existing clients and make sure stock levels are maintained o Establish new accounts whilst on route o Resolving conflict /issues / recommendations from any client o Send all orders through to HQ and make sure all deliveries are scheduled before next route o Scheduling appointments if not on planned weekly route o Plan and Coordinate Wine Tastings By Existing And Potential Clients • Operations o Service all existing clients and make sure stock levels are maintained o Establish new accounts whilst on route o Resolving conflict /issues / recommendations from any client o Send all orders through to HQ and make sure all deliveries are scheduled before next route o Scheduling appointments if not on planned weekly route o Plan and Coordinate Wine Tastings By Existing And Potential Clients



Kimberley Club Boutique Hotel

• Receptionist front of desk: Kimberley Club Boutique Hotel

  • Dec 2009 - Nov 2010

  • Operations o Reception (receiving all guests)/Switchboard o Bookings, receiving of guests o Assisting manager with given tasks around hotel o Scheduling appointments/Correspondence to emails o Petty cash • Operations o Reception (receiving all guests)/Switchboard o Bookings, receiving of guests o Assisting manager with given tasks around hotel o Scheduling appointments/Correspondence to emails o Petty cash



Jungnickel Guest House

• Germany
• Hospitality

• Guesthouse Manager: Jungnickel Guest House: (Hospitality)

  • Jun 2006 - Nov 2009

  • Operations o Reception, switchboard/Bookings, receiving of guests o Assisting owner with given tasks o Scheduling appointments o Corresponding to all e-mails o Petty cash o Provide breakfast , dinner and lunch for all guests • Operations o Reception, switchboard/Bookings, receiving of guests o Assisting owner with given tasks o Scheduling appointments o Corresponding to all e-mails o Petty cash o Provide breakfast , dinner and lunch for all guests