Experience

Dixieline Lumber & Home Centers

• United States
• Building Construction
• 100 - 200 Employee

• Retail department manager

  • Sep 2019 - Present

• Retail associate hardware sales

  • Oct 2018 - Sep 2019



The Home Depot

• United States
• Retail
• 700 & Above Employee

• Specialty Supervisor

  • Mar 2018 - Oct 2018

  Ensure associates can communicate product features and performance, the overall installation process, offers and warranties to our customers. Drive a culture of excellent customer service by associates giving trend recommendations on an interactive showroom. Balance responsibilities of serving customers and ensuring associates are educated on the process, behaviors and expectations of customers needs.

• Front End Supervisor

  • Dec 2016 - Mar 2018

  Responsible for creating a positive customer experience by ensuring that the associates are closely following their designated processes, behaviors and expectations. Drive a culture of learning by teaching with positive motivation rand inspiration. Drive a culture of excellent customer service throughout the department. Observe head cashiers, cashiers and lot attendants to teach them on how to better perform their responsibilities.

• Special Services Supervisor

  • May 2016 - Dec 2016

  In charge of serving customers and ensuring that associates are educated on the process, behaviors and expectations for meeting customer’s needs. Educate associates in the order fulfillment programs. Verify that all orders are being picked and staged. Ensure all orders and deliveries are on schedule, damaged free, of good quality and ready for the customer.

• Hardware Supervisor

  • Apr 2016 - May 2016

  Balance the responsibilities of serving customers and ensuring that associates are educated on the process, behaviors and expectations for meeting customer’s needs. Prosper a culture of excellent customer service throughout the department. Make sure department adheres to showroom standards.

• Kitchen and Bath Sales Associate

  • Jun 2014 - Apr 2016

  Helping customers with the renovations of their kitchens and/or baths, providing great customer service and offering the best options for their homes.

• Cashier

  • Jan 2013 - Jun 2014

  Taking care of our customers with their final purchases, in a friendly manner, making sure they have everything they need and offering other services we provide at the store.



Macy's

• United States
• Retail
• 700 & Above Employee

• Holiday Sales Temp

  • Nov 2011 - Jan 2012

  Working in the sales floor during the holidays. Working in the sales floor during the holidays.



Trelleborg Dowty Mexus S.A.

• Tijuana Area, Mexico

• Receptionist / ISO 14001 Administrator

  • Aug 2001 - Jun 2004

  I worked as a recpetionist, answering phones, sorting mail, making travel arrengements, getting inmigration permits for visitors and assisting the management. I was in charge of the ISO 14001 Environmental System, from it’s creation until the certification. I coordinate environmental audits, handle the document control as well as, educate the entire plant on the importance of taking care of our environment. I worked as a recpetionist, answering phones, sorting mail, making travel arrengements, getting inmigration permits for visitors and assisting the management. I was in charge of the ISO 14001 Environmental System, from it’s creation until the certification. I coordinate environmental audits, handle the document control as well as, educate the entire plant on the importance of taking care of our environment.



Operadora de Bolsa Serfin S

• Controller/Administrative Manager Tijuana

  • Jan 1999 - Jan 2001

  Helped in the coordination of the closing of the office due to it have being bought by another company. Helped in the coordination of the closing of the office due to it have being bought by another company.



Operadora de Bolsa

• Treasurer

  • Jan 1998 - Jan 1999

  Managing our clients transactions and accounts, including handling the purchase and selling of stocks and other financial services for clients. Managing our clients transactions and accounts, including handling the purchase and selling of stocks and other financial services for clients.