Experience

Peloton Partners Pty Ltd

• Project Manager

  • Feb 2017 - Present

  Peloton Partners is a consulting and partnering firm specialising in advice to the financial planning and accounting sector. Specifically, we are able to draw on direct and relevant experience to advise you about the future direction of your business. At Peloton Partners, we help a range of financial services companies to reach their full potential – so they can break away from the pack. Our specialist iFocus and iDeliver programs show wealth management firms how to perform at an elite level and achieve what they deserve.



Fortnum Financial Group Ltd

• Australia
• Investment Banking

• Advice Implementation Manager

  • Jul 2015 - Dec 2016

  Practice Development Manager and Operations Consultant Work side by side with practice principals and staff in over 50 practices to build a business operational model based on maximising efficiency and minimising operational expenses. Responsibilities: - Establish an Operational Efficiency Program that encompasses the key elements of a successful business - business plan, staff/resourcing, training plans, processes and procedures, and customised IT solutions. - Support with implementation of program, including customisation of XPlan, to administer operational processes and procedures. Project Manager - Fortnum Professional Advice Framework and XPlan (Aug 15 - Dec 16) Project manage end to end build and implementation of Fortnum's advice delivery solution and XPlan database migration of over 50 practices from alternate dealer group XPlan and COIN sites. Responsibilities: - End to end planning from site build, site mapping, scheduling and co-ordination of database migrations - Work in collaboration with IRESS and OPEX Consulting to manage technological requirements - Build training plans and arrange face to face and webinar one to many sessions across Australia for over 200 users - Work in collaboration with Good Advice to build and implement Fortnum's advice delivery solution, including Fact Find, SoA and other advice tools, both document and XPlan wizard functionality. - Provide consultancy on XPlan modules and license allocation to over 200 users - Manage ongoing build, enhancements and customisation of Fortnum XPlan site



Shadforth Financial Group Ltd

• Australia
• Financial Services
• 200 - 300 Employee

• Regional Practice Manager and Head Client Relationship Manager

  • Mar 2014 - Jun 2015

  Practice Manager of 6 regional offices located across Victoria and South Australia. In conjunction, manage a team of 14 Client Relationship Managers responsible for providing both technical and administrative support to our regional based advisers and Melbourne based HNW new business advisers.Regional Practice Manager – responsibilities:• Manage business operations and HR related functions for the advising and support teams across all regional practices.• Report to the State General Manager on matters pertaining to current day to day practices and provide solutions to business and sales improvement. • Work with advisory and support teams to review processes and manage change to improve efficiencies and support consistency across the wider group.• Identify skills and knowledge gaps within adviser and support teams and provide training and support. Areas include compliance, advice policy and internal company processes.• Project manage end to end execution of large scale changes to regional offices, including capital improvement, closures, geographical relocation and redundancy of staff to support business profitability.Head Client Relationship Manager – responsibilities:• Manage workflow of the Client Relationship Management team to ensure client service is delivered with priority and advisers are well supported. Review advice documents completed by team members to safeguard against compliance breaches.• All aspects of HR, including staff recruitment, induction, coaching and training. Performance review staff, both ongoing and formally on an annual basis.• Provide career mentoring and set in place structures to enable a career pathway from client support to client adviser. Ensure teams members receive adequate education and training both externally and internally. • Review processes across the wider team and provide suggested solutions for improvement.

• Project Manager

  • Aug 2012 - Jun 2015

  Manage end-to-end execution of various ongoing projects to migrate 3,000 client accounts to a preferred platform. Accountable for ensuring revenue uplift target is met, client service policies are streamlined and new businesses integrated in accordance with company structure.Responsibilities:• Utilising my strong relationship skills, continually drive and mentor advisers to ensure sales revenue targets are met and advice provided is within the best interest for the clients.• Facilitate group presentations and chair weekly adviser and management meetings. Provide feedback on progress and suggested solutions on key issues. • Prepare and distribute production and financial reports for executive management team and senior board members on a weekly basis, detailing progressive actual vs. target revenue uplift.• Map out detailed project plan, including timeline analysis of milestones and activities, model resourcing needs and project target for revenue uplift.• Identify possible risks and investigate issues raised, providing appropriate solutions and change of processes.• Prepare and document all procedures plus additional support material, in conjunction with providing training and support to key resources, to ensure optimum execution of projects and reduce risks.• Liaise and negotiate with external parties to co-ordinate processes, resource support, and rectify issues.• Manage the implementation stage of the project through ongoing direct supervision and training of team members. Ensure recommendations are implemented in accordance with written advice and compliance obligations.

• Associate Adviser

  • Jul 2009 - Jul 2012

  Prepare technical Statement of Advice documents in accordance with both ASIC and company compliance standards. Areas of strategic advice pertaining to, but not limited to, superannuation and defined benefit schemes, SMSF, family trusts, gearing and debt, social security and Aged Care, insurance, taxation, and market investments.Responsibilities:• Technical analysis and projection of recommended outcomes utilising XPlan+ financial modelling software.• Train, support and mentor new staff members across various offices.• Peer review Statement of Advice documents to ensure compliance obligations are adhered to. Identify adviser breaches and report to Compliance department.• Assist team manager to streamline department processes and update of support materials and tools.• Continually maintain current knowledge on changes to industry legislation relating to taxation, superannuation and social security.



Outlook Financial Solutions (Snowball Group P/L)

• Adviser Services Manager

  • Nov 2006 - Jul 2009

  Manage a centralised team of 6 staff members responsible for implementation of client advice. Ensure team service levels are met and all transacting on client accounts are processed in a timely manner. Responsibilities: • Develop and document procedures and tools relating to departmental responsibilities to maintain efficiency. Identify compliance breaches on client accounts and assist compliance department to rectify. • All aspects of HR, including staff recruitment, induction, coaching and training. Performance measure staff on an annual basis and determine salary bonus. • Manage portfolio investment review service provided to a client base of 2,000 on a bi-annual basis. Process involved bulk preparation of advice documentation and subsequent implementation.



WHK Melbourne

• Australia

• Client Relationship Manager

  • Nov 2005 - Nov 2006

  Provide full administration support to the Managing Principal of the Wealth Management department and related book of premium clients. Attend to all client queries, manage implementation of advice and prepare various client reports. Responsibilities:• Plan monthly seminars for prospective clients, including invitations and catering. • Report on financial performance of the wealth management division on a monthly basis to WHK finance department. Provide updated details of total funds under management and new business generated per adviser.• Calculate Adviser salary bonus on a quarterly basis.

• Assistant Financial Accountant

  • May 2005 - Nov 2005

  Full month-end accounting functions and preparation of profit and loss and balance sheet reports for the Melbourne division of WHK. Responsibilities included ATO tax reporting on BAS, PAYG and payroll for 120 employees.



Primelife

• United Arab Emirates
• Medical Equipment Manufacturing

• Assistant Financial Accountant

  • Jun 2002 - Jun 2004

  Full month-end accounting functions, including preparation of profit and loss and balance sheet reports for two subsidiary entities of company. Responsibilities included ATO tax reporting and payroll. Full month-end accounting functions, including preparation of profit and loss and balance sheet reports for two subsidiary entities of company. Responsibilities included ATO tax reporting and payroll.



CSR Emoleum Road Services (Australia) - (Joint venture between CSR and Exxon Mobil)

• Assistant Management Accountant

  • Feb 2001 - May 2002

  Prepare detailed financial reports on Australia wide operations and production for executive management team on a monthly basis. Responsibilities included ATO tax reporting. Prepare detailed financial reports on Australia wide operations and production for executive management team on a monthly basis. Responsibilities included ATO tax reporting.