Experience

Multi Turkey

• Türkiye
• Leasing Non-residential Real Estate
• 1 - 100 Employee

• Application Management Expert

  • Apr 2023 - Present



Conduent

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Application Support Officer

  • Dec 2016 - Oct 2022

  IT Backoffice Support IT Backoffice Support



Xerox

• United States
• Business Consulting and Services
• 700 & Above Employee

• Accounting Specialist

  • Jan 2015 - Oct 2016

  • Maintain accounting records • Financial reporting• Monitoring of the postings• Accounts receivable• Accounts payable• Payroll tasks• Payments vendors• Supervising procedures

• Junior-accountant

  • Mar 2013 - Jan 2015

  Accounts payableAccounts receivablePayrollInvoicing

• HR Backoffice (part-time)

  • Oct 2013 - Apr 2014

  • Create new accounts in HR system• Employee contracts• Maintain HR dossiers• Various back office tasks



Unamic/HCN

• Istanbul, Turkey

• IT Productspecialist Samsung Benelux B.V.

  • Jul 2011 - Dec 2012

  • Technical support • Handling e-mails • Handling complaints • Happy calls (after service repair request) • Providing Productissue reports (2 weekly) • NDF Analysis (no default found repairs) • Preparing Product trainings • Providing FAQ’s (monthly) • Providing Agent tips (monthly) • Handling dealer calls • Technical support • Handling e-mails • Handling complaints • Happy calls (after service repair request) • Providing Productissue reports (2 weekly) • NDF Analysis (no default found repairs) • Preparing Product trainings • Providing FAQ’s (monthly) • Providing Agent tips (monthly) • Handling dealer calls



Office Depot

• United States
• Retail Office Equipment
• 700 & Above Employee

• Tele Account Manager

  • Aug 2009 - Apr 2011

  Outbound account manager SMB - customers• Sales office supplies.• Managing customer group (600)• Expand of the customer group by prospect calls.• Build long-term relationships.• Expand product portfolio by pro-activity.• Problem solving.• Support colleagues in order-entry system.

• Customer Service Representative

  • Feb 2008 - Aug 2009

  • Inbound service • Proces orders• Generate extra sales by up & cross sell.• Service calls • Complaints• Outbound calls