Elstan Tam
IT Business Analyst Intern at Montage International- Claim this Profile
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Topline Score
Bio
Credentials
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Data Analytics Meta Skills Badge
UC Davis Continuing and Professional EducationJul, 2021- Nov, 2024 -
Registered Behavior Technician (RBT)
Behavior NationSep, 2019- Nov, 2024
Experience
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Montage International
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Hospitality
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700 & Above Employee
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IT Business Analyst Intern
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May 2023 - Aug 2023
Supported the administration and enhancement of Financial and Business Analytics applications, including creating interactive dashboards using PowerBI to present data and facilitate decision-making. Collaborated with cross-functional teams to design, develop, and maintain scalable data pipelines and build out new API integrations. Coordinated project management tasks using Asana, ensuring timely completion of data-related projects and effective communication among team… Show more Supported the administration and enhancement of Financial and Business Analytics applications, including creating interactive dashboards using PowerBI to present data and facilitate decision-making. Collaborated with cross-functional teams to design, develop, and maintain scalable data pipelines and build out new API integrations. Coordinated project management tasks using Asana, ensuring timely completion of data-related projects and effective communication among team members. Leveraged Azure Cloud services for scalable data storage and efficient data processing tasks, contributing to the robustness of the data infrastructure. Show less Supported the administration and enhancement of Financial and Business Analytics applications, including creating interactive dashboards using PowerBI to present data and facilitate decision-making. Collaborated with cross-functional teams to design, develop, and maintain scalable data pipelines and build out new API integrations. Coordinated project management tasks using Asana, ensuring timely completion of data-related projects and effective communication among team… Show more Supported the administration and enhancement of Financial and Business Analytics applications, including creating interactive dashboards using PowerBI to present data and facilitate decision-making. Collaborated with cross-functional teams to design, develop, and maintain scalable data pipelines and build out new API integrations. Coordinated project management tasks using Asana, ensuring timely completion of data-related projects and effective communication among team members. Leveraged Azure Cloud services for scalable data storage and efficient data processing tasks, contributing to the robustness of the data infrastructure. Show less
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Children's Hospital Los Angeles (CHLA)
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United States
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Hospitals and Health Care
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700 & Above Employee
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Business Analyst Intern
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May 2023 - Aug 2023
Successfully deployed a web-based user interface using Streamlit and FastAPI, allowing for effective intervention and optimization of predictive model outcomes. Utilized machine learning techniques to improve healthcare management; identified key patient attributes and employed a Decision Tree Regressor to predict patient no-shows. This was based on calculated metrics, such as Appointment Lead Time and Driving Distance, in combination with third-party demographic data. Demonstrated… Show more Successfully deployed a web-based user interface using Streamlit and FastAPI, allowing for effective intervention and optimization of predictive model outcomes. Utilized machine learning techniques to improve healthcare management; identified key patient attributes and employed a Decision Tree Regressor to predict patient no-shows. This was based on calculated metrics, such as Appointment Lead Time and Driving Distance, in combination with third-party demographic data. Demonstrated exceptional teamwork by collaborating with a cross-functional team from CHLA in conducting comprehensive descriptive analysis for the Gastrointestinal Clinic. This analysis facilitated improved clinic operations and patient care. Show less Successfully deployed a web-based user interface using Streamlit and FastAPI, allowing for effective intervention and optimization of predictive model outcomes. Utilized machine learning techniques to improve healthcare management; identified key patient attributes and employed a Decision Tree Regressor to predict patient no-shows. This was based on calculated metrics, such as Appointment Lead Time and Driving Distance, in combination with third-party demographic data. Demonstrated… Show more Successfully deployed a web-based user interface using Streamlit and FastAPI, allowing for effective intervention and optimization of predictive model outcomes. Utilized machine learning techniques to improve healthcare management; identified key patient attributes and employed a Decision Tree Regressor to predict patient no-shows. This was based on calculated metrics, such as Appointment Lead Time and Driving Distance, in combination with third-party demographic data. Demonstrated exceptional teamwork by collaborating with a cross-functional team from CHLA in conducting comprehensive descriptive analysis for the Gastrointestinal Clinic. This analysis facilitated improved clinic operations and patient care. Show less
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Loyola Marymount University
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United States
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Higher Education
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700 & Above Employee
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Graduate Research Assistant
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Aug 2022 - Jun 2023
• Collect, clean, label, and conceptualize large datasets using R Studio, Python libraries, and MS Excel • Analyzed datasets and validated with data mining tools to ensure matching description with incidents. • Developed database objects, including tables, visualizations, and materialized views. • Create analytic reports, maintain, and communicate with researchers. • Compiled, cleaned, and manipulated data for proper handling. • Collect, clean, label, and conceptualize large datasets using R Studio, Python libraries, and MS Excel • Analyzed datasets and validated with data mining tools to ensure matching description with incidents. • Developed database objects, including tables, visualizations, and materialized views. • Create analytic reports, maintain, and communicate with researchers. • Compiled, cleaned, and manipulated data for proper handling.
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Cathay Bank
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United States
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Banking
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700 & Above Employee
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Relationship Banker
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Feb 2022 - Jun 2022
- Managed and deepened customer relationships through high-quality service and identifying financial needs, significantly enhancing customer satisfaction. - Advised clients on a diverse range of banking products and services, such as savings accounts and investment options, customizing solutions to meet individual financial goals. - Collaborated with cross-functional teams to formulate and implement strategic business plans, effectively expanding the client base. - Assisted clients in… Show more - Managed and deepened customer relationships through high-quality service and identifying financial needs, significantly enhancing customer satisfaction. - Advised clients on a diverse range of banking products and services, such as savings accounts and investment options, customizing solutions to meet individual financial goals. - Collaborated with cross-functional teams to formulate and implement strategic business plans, effectively expanding the client base. - Assisted clients in account management, online banking setup, and resolving various issues, thereby improving the overall customer experience and loyalty. Show less - Managed and deepened customer relationships through high-quality service and identifying financial needs, significantly enhancing customer satisfaction. - Advised clients on a diverse range of banking products and services, such as savings accounts and investment options, customizing solutions to meet individual financial goals. - Collaborated with cross-functional teams to formulate and implement strategic business plans, effectively expanding the client base. - Assisted clients in… Show more - Managed and deepened customer relationships through high-quality service and identifying financial needs, significantly enhancing customer satisfaction. - Advised clients on a diverse range of banking products and services, such as savings accounts and investment options, customizing solutions to meet individual financial goals. - Collaborated with cross-functional teams to formulate and implement strategic business plans, effectively expanding the client base. - Assisted clients in account management, online banking setup, and resolving various issues, thereby improving the overall customer experience and loyalty. Show less
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HSBC
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United Kingdom
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Financial Services
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700 & Above Employee
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Personal Banker
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Dec 2019 - Feb 2022
- Build and maintain a client base; keep clients informed about financial products and services for, but not limited to, life and health insurance, mutual funds, retirement plans and annuities - Cold call potential clients based on acquired leads and client referral - Educated in financial products and services for retirement and money management in the changing economy. - Build and maintain a client base; keep clients informed about financial products and services for, but not limited to, life and health insurance, mutual funds, retirement plans and annuities - Cold call potential clients based on acquired leads and client referral - Educated in financial products and services for retirement and money management in the changing economy.
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Behavior Nation
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United States
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Mental Health Care
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1 - 100 Employee
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Behavior Analyst
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Aug 2019 - Oct 2019
- Worked directly with clients in the field, observed behavior, collected data, measured client’s independent success, calculated percentages, and reported results to employer and client guardians daily - Led clients with autism aged 2 – 10 to achieve a greater independence in their home and community - Worked directly with clients in the field, observed behavior, collected data, measured client’s independent success, calculated percentages, and reported results to employer and client guardians daily - Led clients with autism aged 2 – 10 to achieve a greater independence in their home and community
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Education
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2022 - 2024
Loyola Marymount University
Master's degree, Business Analytics -
2020 - 2021
UC Davis Continuing and Professional Education
UC Davis Data Analysis Bootcamp -
2017 - 2019
University of California, Davis
Bachelor of Science - BS, Psychometrics and Quantitative Psychology -
2014 - 2017
Diablo Valley College
Associate of Arts - AA, Psychology -
2014 - 2017
Diablo Valley College
Associate of Science - AS, Mathematics
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