Elsie Parumog
Senior Business Analyst & Scrum Master at Simplyai- Claim this Profile
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Bio
Jamie Halliday
I would like to take the opportunity to recommend Elsie. Elsie is a bubbly person with a contagious personality. I highly recommend Elsie as a candidate for employment. Elsie was in search for a new role after coming back on to the market after a long career with Nokia. Elsie has excellent communication skills, she is extremely organized, reliable and a high calibre Senior Business/Process Analyst. Elsie can work independently and is able to follow through to ensure that the job gets done. She is flexible and willing to work on any project that is assigned to her. Elsie will be a tremendous asset for any company and has my highest recommendation. She will continue to be successful no matter what!
Ralf Kiwitt
Elsie has been in my team responsible for ensuring a successful ITSM deployment during a very challenging phase where we also changed parallel our global IT service supplier. With an incredible effort and commitment she has been in that time the key person in the implementation of the ITIL processes As responsible Manager for the Request fulfillment process she was in charge from the specification to the implementation and operation for it. She is a very dedicated and committed IT professional with a deep knowledge and global experience in the Areas of IT Service Management and ITIL Processes, very flexible and customer focused. Considering the distance and the time zone difference between Australia and Europe she has always been a real life example as key team member how a professional virtual team can work efficient and very successful together. It has been a pleasure to had her in my team.
Jamie Halliday
I would like to take the opportunity to recommend Elsie. Elsie is a bubbly person with a contagious personality. I highly recommend Elsie as a candidate for employment. Elsie was in search for a new role after coming back on to the market after a long career with Nokia. Elsie has excellent communication skills, she is extremely organized, reliable and a high calibre Senior Business/Process Analyst. Elsie can work independently and is able to follow through to ensure that the job gets done. She is flexible and willing to work on any project that is assigned to her. Elsie will be a tremendous asset for any company and has my highest recommendation. She will continue to be successful no matter what!
Ralf Kiwitt
Elsie has been in my team responsible for ensuring a successful ITSM deployment during a very challenging phase where we also changed parallel our global IT service supplier. With an incredible effort and commitment she has been in that time the key person in the implementation of the ITIL processes As responsible Manager for the Request fulfillment process she was in charge from the specification to the implementation and operation for it. She is a very dedicated and committed IT professional with a deep knowledge and global experience in the Areas of IT Service Management and ITIL Processes, very flexible and customer focused. Considering the distance and the time zone difference between Australia and Europe she has always been a real life example as key team member how a professional virtual team can work efficient and very successful together. It has been a pleasure to had her in my team.
Jamie Halliday
I would like to take the opportunity to recommend Elsie. Elsie is a bubbly person with a contagious personality. I highly recommend Elsie as a candidate for employment. Elsie was in search for a new role after coming back on to the market after a long career with Nokia. Elsie has excellent communication skills, she is extremely organized, reliable and a high calibre Senior Business/Process Analyst. Elsie can work independently and is able to follow through to ensure that the job gets done. She is flexible and willing to work on any project that is assigned to her. Elsie will be a tremendous asset for any company and has my highest recommendation. She will continue to be successful no matter what!
Ralf Kiwitt
Elsie has been in my team responsible for ensuring a successful ITSM deployment during a very challenging phase where we also changed parallel our global IT service supplier. With an incredible effort and commitment she has been in that time the key person in the implementation of the ITIL processes As responsible Manager for the Request fulfillment process she was in charge from the specification to the implementation and operation for it. She is a very dedicated and committed IT professional with a deep knowledge and global experience in the Areas of IT Service Management and ITIL Processes, very flexible and customer focused. Considering the distance and the time zone difference between Australia and Europe she has always been a real life example as key team member how a professional virtual team can work efficient and very successful together. It has been a pleasure to had her in my team.
Jamie Halliday
I would like to take the opportunity to recommend Elsie. Elsie is a bubbly person with a contagious personality. I highly recommend Elsie as a candidate for employment. Elsie was in search for a new role after coming back on to the market after a long career with Nokia. Elsie has excellent communication skills, she is extremely organized, reliable and a high calibre Senior Business/Process Analyst. Elsie can work independently and is able to follow through to ensure that the job gets done. She is flexible and willing to work on any project that is assigned to her. Elsie will be a tremendous asset for any company and has my highest recommendation. She will continue to be successful no matter what!
Ralf Kiwitt
Elsie has been in my team responsible for ensuring a successful ITSM deployment during a very challenging phase where we also changed parallel our global IT service supplier. With an incredible effort and commitment she has been in that time the key person in the implementation of the ITIL processes As responsible Manager for the Request fulfillment process she was in charge from the specification to the implementation and operation for it. She is a very dedicated and committed IT professional with a deep knowledge and global experience in the Areas of IT Service Management and ITIL Processes, very flexible and customer focused. Considering the distance and the time zone difference between Australia and Europe she has always been a real life example as key team member how a professional virtual team can work efficient and very successful together. It has been a pleasure to had her in my team.
Credentials
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RPA Developer Foundation
UiPathApr, 2020- Nov, 2024 -
ITIL v3 Foundation
Gen-I Australia, Sydney
Experience
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Simplyai
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Australia
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IT Services and IT Consulting
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1 - 100 Employee
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Senior Business Analyst & Scrum Master
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Nov 2019 - Present
• Drive Agile methodology across the project team and vendor • Creation and maintenance of product increment board in collaboration with the vendor and Product Owners • Set-up JIRA projects, workflow, creation and maintenance of epics and user stories • Facilitating Agile rituals in both physical and virtual space • Mentoring junior BAs in delivery of daily tasks and Agile journey • Supporting the Implementation Manager and vendor’s tech leads • Drive Agile methodology across the project team and vendor • Creation and maintenance of product increment board in collaboration with the vendor and Product Owners • Set-up JIRA projects, workflow, creation and maintenance of epics and user stories • Facilitating Agile rituals in both physical and virtual space • Mentoring junior BAs in delivery of daily tasks and Agile journey • Supporting the Implementation Manager and vendor’s tech leads
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TAL Australia
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Australia
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Insurance
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700 & Above Employee
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Product Owner
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Nov 2018 - Oct 2019
Product: Retail, Investment, Claims - Customer Correspondence
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Senior Business Analyst
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Apr 2017 - Oct 2018
Project: - Digitization of Correspondence
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Senior Business Analyst
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May 2015 - Mar 2017
Project: - Outsourcing of Level 1-3 IT Support to off-shore vendor (Sep 2016 - Mar 2017) Responsibilities: - Validate current IT Service Catalogue and categorize applications as input to the project scope - Coordinate infrastructure readiness activities by gathering technical and application support function requirements and support tools licensing requirements - Coordinate information security and IT security requirements - Create on-boarding account information template… Show more Project: - Outsourcing of Level 1-3 IT Support to off-shore vendor (Sep 2016 - Mar 2017) Responsibilities: - Validate current IT Service Catalogue and categorize applications as input to the project scope - Coordinate infrastructure readiness activities by gathering technical and application support function requirements and support tools licensing requirements - Coordinate information security and IT security requirements - Create on-boarding account information template to streamline account provisioning and organise induction sessions - Coordinate compliance checklist to meet APRA outsourcing compliance and Australian Privacy Law requirements - Collaborate with on-shore Transition Manager to review and track progress of Knowledge Transfer for Phase 1 of the project - Analyse mapping of affected staff with off-shore resources - Analyse To-Be resolver group membership with Service Management team - Facilitate Daily Stand-up calls to monitor Knowledge Transfer and Shadow Support phases Project: - Delivery of white-labelled enterprise digital self-service platform and IVR solutions with cloud based IDM (May 2015 - Sep 2016) Responsibilities: - Build business knowledge of TAL’s and Insuranceline’s products, business and IT processes - Capture requirements (functional, non-functional, data and IVR) and create user stories in Rally - Coordinate, elicit business decisions and provide input on design queries raised to deliver sprints - Identify and log risks, issues and dependencies with other digital projects in JIRA and escalate to project managers where required to avoid delays and ownership of design queries tracker to streamline solution design - Facilitate user journey walkthrough sessions, backlog grooming sessions, sprint planning sessions, facilitate daily stand-up sessions, showcase sessions and elicit business decisions to proceed to subsequent sprint Awards & Recognition: - Shine Award – “Team – motivation and delivery” category nomination for Q2 2016
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Canon Australia
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Australia
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IT Services and IT Consulting
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500 - 600 Employee
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Business Analyst
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Sep 2012 - Apr 2015
Projects: - ERP implementation program (Aug 2014 – Apr 2015) Responsibilities: - Build and maintain functional, technical knowledge and process understanding of current business systems - Capture and analyse system and process requirements for Order-to-Cash and Technical Services process - Facilitate the solution design process with business stakeholders and projects streams for solution evaluation and process change - Data analysis to identify test data for end-to-end ERP… Show more Projects: - ERP implementation program (Aug 2014 – Apr 2015) Responsibilities: - Build and maintain functional, technical knowledge and process understanding of current business systems - Capture and analyse system and process requirements for Order-to-Cash and Technical Services process - Facilitate the solution design process with business stakeholders and projects streams for solution evaluation and process change - Data analysis to identify test data for end-to-end ERP and consolidated billing solution testing - Develop test scripts, execute System Integration Testing and facilitate UAT activities - Mentor junior project team members Project: - Business Process Outsourcing (Jan 2014 – Aug 2014) Responsibilities: - Establish documentation governance for Transform 14 BPO project - Monitor and maintain project risk, issues and action point logs, project schedules, transition plans, provide regular weekly status reports - Manage dependencies with other IT projects impacted by the outsourcing project, highlight potential risks and provide contingencies to ensure minimal impact to the business - Lead User Account Management process to enable mass on-boarding by coordinating and developing end user profiles - Engage vendors and internal Canon IT to troubleshoot and efficiently resolve IT issues Awards: San-Ji Award (Q2 2014), Spot Award – Togetherness (June 2014) Project: - Managed Document Services back-office process renewal and delivery of customer self-service portals (Sep 2012 – Dec 2013) Responsibilities: - Drive business requirement gathering processes to ensure quality delivery of business improvements with a high level of customer satisfaction - Analyse systems and process requirements - Develop relationships with the business and drive stakeholder management on all levels - Document To-Be MDS Transition Process Map and elicit approval from stakeholders Awards and Recognition: Spot Award – Togetherness (May, November and December 2013) Show less Projects: - ERP implementation program (Aug 2014 – Apr 2015) Responsibilities: - Build and maintain functional, technical knowledge and process understanding of current business systems - Capture and analyse system and process requirements for Order-to-Cash and Technical Services process - Facilitate the solution design process with business stakeholders and projects streams for solution evaluation and process change - Data analysis to identify test data for end-to-end ERP… Show more Projects: - ERP implementation program (Aug 2014 – Apr 2015) Responsibilities: - Build and maintain functional, technical knowledge and process understanding of current business systems - Capture and analyse system and process requirements for Order-to-Cash and Technical Services process - Facilitate the solution design process with business stakeholders and projects streams for solution evaluation and process change - Data analysis to identify test data for end-to-end ERP and consolidated billing solution testing - Develop test scripts, execute System Integration Testing and facilitate UAT activities - Mentor junior project team members Project: - Business Process Outsourcing (Jan 2014 – Aug 2014) Responsibilities: - Establish documentation governance for Transform 14 BPO project - Monitor and maintain project risk, issues and action point logs, project schedules, transition plans, provide regular weekly status reports - Manage dependencies with other IT projects impacted by the outsourcing project, highlight potential risks and provide contingencies to ensure minimal impact to the business - Lead User Account Management process to enable mass on-boarding by coordinating and developing end user profiles - Engage vendors and internal Canon IT to troubleshoot and efficiently resolve IT issues Awards: San-Ji Award (Q2 2014), Spot Award – Togetherness (June 2014) Project: - Managed Document Services back-office process renewal and delivery of customer self-service portals (Sep 2012 – Dec 2013) Responsibilities: - Drive business requirement gathering processes to ensure quality delivery of business improvements with a high level of customer satisfaction - Analyse systems and process requirements - Develop relationships with the business and drive stakeholder management on all levels - Document To-Be MDS Transition Process Map and elicit approval from stakeholders Awards and Recognition: Spot Award – Togetherness (May, November and December 2013) Show less
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Nokia
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Finland
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Telecommunications
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700 & Above Employee
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Business Systems Analyst/Process Analyst
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Oct 2008 - Jul 2012
Nokia IT – Service Management Quality Areas of Responsibility: • Capture, analyze, identify and clarify dependencies with other process managers other ITIL processes within the IT organization through requirement gathering • Manage dependencies with other IT units and Service Providers (e.g. User Care Operations, Computing Operations) to ensure smooth and efficient process development • Manage requirements for Request Fulfilment process from specification through to… Show more Nokia IT – Service Management Quality Areas of Responsibility: • Capture, analyze, identify and clarify dependencies with other process managers other ITIL processes within the IT organization through requirement gathering • Manage dependencies with other IT units and Service Providers (e.g. User Care Operations, Computing Operations) to ensure smooth and efficient process development • Manage requirements for Request Fulfilment process from specification through to implementation • Manage requirements for Service Request Management module of ITSM Platform Tool from specification through to implementation • Facilitate regular Core Team Meetings presenting new process development, ITSM Platform Tool and roadmap updates • Ensure project deliverables are completed as required such as work instructions, knowledge base entries, training materials for ITSM Platform Tool maintenance releases • Create online reports for monitoring Feedback Management survey responses • Organize and facilitate SOX Audits for Nokia IT with Price Waterhouse Coopers and Service Providers • Maintenance of intranet and internal team web pages
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Business Analyst - Aftersales Software and Hardware Services Solution in SAP – SD Module
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Oct 2005 - Oct 2008
Logistics - After Sales Process Areas of Responsibility: • Prepare presentation material and facilitate Care & HWS end-to-end scenario process training and gap analysis (requirement gathering) workshops with Customer Account Teams in China and APAC for deploying the Operational Model and SAP/R3 • Facilitate requirement gathering sessions for invoice and system functionality for project scoping • Document, review and analyze workshop results to propose solutions to requirements… Show more Logistics - After Sales Process Areas of Responsibility: • Prepare presentation material and facilitate Care & HWS end-to-end scenario process training and gap analysis (requirement gathering) workshops with Customer Account Teams in China and APAC for deploying the Operational Model and SAP/R3 • Facilitate requirement gathering sessions for invoice and system functionality for project scoping • Document, review and analyze workshop results to propose solutions to requirements in preparation for Gap Consolidation workshops with Global Concept Owners • Prepare and execute training for Care Managers, Hardware Services Service Product Managers and Key Users within the Customer Teams • Support Key Users to prepare training material and exercises for End User training sessions • Collaborate with Project Managers, business representatives and other concept owners to achieve closure of process gaps and SAP/R3 system functionality • Support other concept owners in Asia Pacific and China in preparation/delivery of their workshops and assist in their competence development. • Create test scrips and facilitate testing execution for Integration and User Acceptance Testing sessions • Liaise with fellow concept owners and development team in correcting test defects • Escalate identified issues/risks to relevant communication channels to ensure issues are addressed • Update local blueprints affected by new scope items • Assist Key Users in creating/maintaining local work instructions for End Users • Provide Use Phase support for Key Users through problem solving and delta training
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Business Analyst - Aftersales Software and Hardware Services Solution in SAP – SD Module
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Apr 2004 - Sep 2005
Logistics - After Sales Process Areas of Responsibility: • Prepare presentation material and facilitate Care & HWS end-to-end scenario process training and gap analysis (requirement gathering) workshops with Customer Account Teams in Europe for deploying the Operational Model and SAP/R3 • Facilitate requirement gathering sessions for invoice and system functionality for project scoping • Document, review and analyze workshop results to propose solutions to requirements in… Show more Logistics - After Sales Process Areas of Responsibility: • Prepare presentation material and facilitate Care & HWS end-to-end scenario process training and gap analysis (requirement gathering) workshops with Customer Account Teams in Europe for deploying the Operational Model and SAP/R3 • Facilitate requirement gathering sessions for invoice and system functionality for project scoping • Document, review and analyze workshop results to propose solutions to requirements in preparation for Gap Consolidation workshops with Global Concept Owners • Prepare and execute training for Care Managers, Hardware Services Service Product Managers and Key Users within the Customer Teams • Support Key Users to prepare training material and exercises for End User training sessions • Collaborate with Project Managers, business representatives and other concept owners to achieve closure of process gaps and SAP/R3 system functionality • Support other concept owners in Asia Pacific and China in preparation/delivery of their workshops and assist in their competence development. • Create test scrips and facilitate testing execution for Integration and User Acceptance Testing sessions • Liaise with fellow concept owners and development team in correcting test defects • Escalate identified issues/risks to relevant communication channels to ensure issues are addressed • Update local blueprints affected by new scope items • Assist Key Users in creating/maintaining local work instructions for End Users • Provide Use Phase support for Key Users through problem solving and delta training
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Global Concept Owner - Delivery Change Management
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Aug 2002 - Mar 2004
Delivery Change Management Process and Tool (Global Support Concept Program) Areas of Responsibility: • Manage the Concept Owner network for Delivery Change Management (DCM) process globally through facilitation of Local Concept Owner (LCO) network • Implement NOCOP (an in-house Project Management methodology) and tools within Global Support Concept (GSC) development projects for the DCM process. • Capture, analyse, identify and clarify dependencies with concept owners of other… Show more Delivery Change Management Process and Tool (Global Support Concept Program) Areas of Responsibility: • Manage the Concept Owner network for Delivery Change Management (DCM) process globally through facilitation of Local Concept Owner (LCO) network • Implement NOCOP (an in-house Project Management methodology) and tools within Global Support Concept (GSC) development projects for the DCM process. • Capture, analyse, identify and clarify dependencies with concept owners of other GSC processes within the IT organization through requirement gathering • Manage process requirements for DCM tool (Remedy-based) from specification through to implementation. • Manage dependencies with other GSC processes (e.g. User Care processes) to ensure smooth and efficient process development. • Ensure project deliverables are completed as required. • Manage the delivery of concept and solution to Service Groups, LCOs through "Train-the-Trainer" and End User training sessions. • Create online reports for monitoring DCM change requests for the Nokia IT Services. • Manage and apply NOCOP methodology to activities in GSC Maintenance Releases for the DCM process • Maintenance of communication and intranet pages.
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Senior Application Specialist - Delivery Change Management
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Oct 2001 - Jul 2002
Delivery Change Management Process and Tool (Global Support Concept Program) Areas of Responsibility: • Application support for Delivery Change Management (DCM) process and tool for Nokia NBI organization • Investigate and problem-solve DCM tool (ARS Remedy-based) issues by collaborating with system development team to ensure issues are solved efficiently • Propose and document solutions to change requests gathered from requirement gathering sessions • Execute system testing… Show more Delivery Change Management Process and Tool (Global Support Concept Program) Areas of Responsibility: • Application support for Delivery Change Management (DCM) process and tool for Nokia NBI organization • Investigate and problem-solve DCM tool (ARS Remedy-based) issues by collaborating with system development team to ensure issues are solved efficiently • Propose and document solutions to change requests gathered from requirement gathering sessions • Execute system testing of new system functionality for the DCM tool to ensure system requirements are delivered efficiently • Support Global Concept Owner in facilitating requirement gathering for process and system improvement from other Nokia IT functions such as User Care and Internal Computing Office
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Senior Application Support Specialist
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Mar 2001 - Sep 2001
Global e-Business Support Services - Nokia IT Areas of Responsibility: • Communicate with Area e-Business Concept Owners on GSC activities • Co-ordinate with APAC GSC deployment team to deliver Request Management Tool (RMT) Key User training • Deliver RMT training to e-Business Key Users for GSC r3 deployment • Liaise with support personnel to gather requirements for GSC support processes
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Application Specialist
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Dec 1999 - Mar 2001
Nokia Sales Configurator Tool Areas of Responsibility: • Communicate with Business Associates to determine training needs within APAC region. • Develop and execute deployment plans for new releases in APAC • Communicate with Area Learning Centre, Business Unit representatives and local offices to co-ordinate and deliver Application Training courses and Key User workshops • Regularly inform with Key Users and End Users about application updates • Install Nokia Sales… Show more Nokia Sales Configurator Tool Areas of Responsibility: • Communicate with Business Associates to determine training needs within APAC region. • Develop and execute deployment plans for new releases in APAC • Communicate with Area Learning Centre, Business Unit representatives and local offices to co-ordinate and deliver Application Training courses and Key User workshops • Regularly inform with Key Users and End Users about application updates • Install Nokia Sales Configurator application on End User laptops/desktops • Participate in application testing and workshops with the development team • Provide functional support to Key Users and End Users • Provide RMT (Remedy) training to Key Users for GSC releases • Communicate with Advanced Application Support network on issues and latest tool updates
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Regional Application Support Specialist
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Oct 1997 - Nov 1999
Application Support for in-house logistics tool (MLS) for Australia and New Zealand. Deployment team member for MLS in Australia, New Zealand and Indonesia.
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Helpdesk Analyst
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1995 - 1997
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Helpdesk Analyst
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1995 - 1997
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