Experience

CMA CGM Log

• France
• Transportation, Logistics, Supply Chain and Storage
• 100 - 200 Employee

• Customer Care Advisor

  • Aug 2017 - Present



Logistica/Enkay Express

• Supervisor Land Freight and Custom Clearance

  • Dec 2012 - May 2016

  • Managed Key Customers and Project cargo account.• Organized Import and Export operation for Air – Ocean & Land Freight for local and overseas customers.• Developed and maintained positive business relationship with customers, freight forwarders, vendors, customs brokers, Ministries and suppliers.• Responded to customer’s enquiries, bidding for projects, quoting customers, addressing complaints and claims. • Involved in the review, processing, and analyze of documentation for local and international customer. • Responsible for Department training, development, performance evaluation and disciplinary actions. • Coordinates equipment usage, maintenance and repair schedules and records.• Ensure the operations are going smoothly and without delays. • Assist Manager and perform other duties as assigned.



Barakat Al Taqwwa Freight

• Freight Coordinator

  • Dec 2008 - Dec 2012

  • Responsible for co-coordinating a team consisting of service, delivery, collection, repairs and accounts receivable. • Respond to customer queries and calls on products and services promptly, provide the desired information and quotation. • Receive all the relevant information from the customer on routing orders and check to ensure that quotations are approved before processing the same, thereby avoiding complications in payment processing.• Ensure that the customer is updated at all times and pre-alerts are sent promptly and accurately. • Effectively monitor and track the progress of the shipment right from the time the shipment is picked at the origin to the time it is delivered to the customer at the destination. • Maintain an accurate order status record (tracker) for review and effective tracking. • Arrange customs clearance for Local Inbound and outbound shipments.



The Sail Shipping & Logistics Services Co. W.L.L.

• Freight Supervisor

  • May 2009 - May 2010

  • Responding to overseas client enquires and quote rates on time.• Responsible for documentation & Operation activities for Import/Export shipments via Air, Ocean and Overland Freight.• Managed Overland and transit shipment to Iraq both Military and commercial.• Forwarding timely updates and report to all customers on shipment status.• Closing of Job files, raising Invoice.• Assist Team as needed.



KGL Logistics

• Kuwait
• Transportation, Logistics, Supply Chain and Storage
• 100 - 200 Employee

• Land Freight Agent

  • Jun 2005 - Dec 2008

  • Organized and mentor the team for the standard operating procedures for ISO Standards 9001: 2000• Managed Land freight operations - Inland, Overland & Iraq Operation.• Attending to Customer queries for freight and local custom clearance and quote accordingly.• Negotiating rates with GCC and local Transporters. • Handling US Military Shipments, forwarding Documents for Approval of Custom Duty Exemption to Concern Authorities, Organized Military & Private Convoys to escort Military and Commercial shipments to Iraq.• Coordinating, Communicating, Meetings with customers, Agents & Transporters and custom brokers.• Determining type of transportation in terms of space requirements in trucks or trailers and arranging distribution of goods promptly on arrival.• Examine Inland, Overland and transit shipments prior dispatch.• Corresponding with forwarders/customers/vendors to rectify damages and shortages.• Follow-up of all the Ocean /Air Freight Imports of Shipments, from load port until the arrival of the cargo to destination, arranging for clearance documents from client and submitting of the same to the brokers.• Opening and executing Job-files -via Freight Forwarding System.• Follow – up on invoice payment.



Ministry of Public Works

• 300 - 400 Employee

• Secretary

  • Jan 2001 - Jun 2005

  • Preparing mail for the MPW Assistant Undersecretary, Chief Engineer and site Engineers. • Receiving, registering and filter in-coming and out-going mail. • Arranging site meetings and sending meeting request for the concern Authorities. • Organizing, preparing agendas for, and taking minutes of board meetings. Letters, memos, site activities transmittals, daily staff attendance sheet.• Maintaining all statutory registers and blueprint.



Al-Wazzan & Partners General Trading & Contracting Company

• Secretary

  • Aug 1998 - Aug 2000

  • Responsible for all company secretarial functions, duties and responsibilities.• Handling Customers enquiries and complaints.• Maintaining records of manpower. Prepared Payroll and maintained staff database of approximately 200 employee• Maintaining diaries in absence of the General Manager, Managed appointments and meeting schedule. • Performed several HR functions and routine administrative work.



The Madgaum Urban Co-operative Bank

• Clerk

  • Sep 1997 - Mar 1998

  • Arranging of board meeting, preparing of agenda.• Typing Dividend and Share Certificates, loan applications and calculating the rate of interest according to the loan amount applied for. • Scrutinized the attached original documents and to forward the same to the lawyer for verification.• Forward the verified loan application forms to the Board of Directors meeting for loan sanction.• Updating the applicants by mail of the sanctioned loan.• Maintaining of petty cash book, filing of documents.