Experience

Acupay System LLC

• United States
• Financial Services
• 1 - 100 Employee

• Operations Manager

  • Jan 2023 - Present

• Operations Associate

  • Jan 2022 - Present

  Facilitating the smooth processing of tax relief requests and providing high-quality guidance and support to clients and external stakeholders using the Acupay System. Managing the processing of large volumes of financial and commercial data, producing research and statistics, and working on cost models that require analysis.• Processing and monitoring tax relief requests (Relief at Source, Quick Refund, and Long Form Reclaims), including entitlement monitoring and documentation management, across various markets • Liaising with DTC, paying agents, and other domestic clearing systems to facilitate the above• Testing of new or improved operational processes and systems• Creating, reviewing, and editing notices and newsletters• Proactively identifying business and performance improvement opportunities of the department and flagging these to the team leader or the senior management in a timely manner• Maintaining professional competence by always complying with the training and competence procedures of the company• Research and confirm securities information using market data providers (DTCC, Bloomberg, etc.)• Working on Tax Processing Service operations in conjunction with the Product team.• Supervising operations assistants to ensure that documentation reviews and archiving are done correctly• Produce league tables of issuers, underwriters, and law firms in new and existing markets• Translate large amounts of data in statistics and reports needed for either communications materials or client reporting purposes• Create project website and ticker website to support the deal team Show less

• Operations Analyst

  • Oct 2017 - Jan 2022

• Financial Technology Team Assistant

  • Dec 2014 - Oct 2017

  My responsibilities include supporting Management,Tax Operations team, Client Relations, Marketing and Office Management. To provide data processing services for tax compliance, tax reporting and tax relief in relation to internationally held securities and cross-border tax reporting and the management of payments of dividends and interest by securities issuers to investors without excess withholding.



Tesco PLC

• Appliances, Electrical, and Electronics Manufacturing

• Customer Service Advisor

  • Nov 2012 - Dec 2014

  Customer Service Advisor At Tesco, as a customer service advisor, I interact with customers to provide answers to inquiries involving a company's product and services • Serving customers at the till • Helping solve customer queries • Assisting the elderly to shop Customer Service Advisor At Tesco, as a customer service advisor, I interact with customers to provide answers to inquiries involving a company's product and services • Serving customers at the till • Helping solve customer queries • Assisting the elderly to shop



Charlton Athletic Football Club

• United Kingdom
• Spectator Sports
• 100 - 200 Employee

• customer service advisor

  • Aug 2010 - Nov 2012

  I interact with customers to provide answers to inquiries involving a company's product and services * Serving customers at the till * Helping solve customer queries * Assisting the elderly to shop I interact with customers to provide answers to inquiries involving a company's product and services * Serving customers at the till * Helping solve customer queries * Assisting the elderly to shop



Jet Set Sports

• United States
• Hospitality
• 1 - 100 Employee

• Customer Service Advisor

  • Jul 2012 - Aug 2012

  Attending to clients during match days and assisting them with queries * Working at the tills in the restaurants * Providing support for parents with children; Worked in a busy team with the main priority of offering clients satisfaction and making the Olympics a memorable occasion for the clients through involved excellent communication, enthusiasm, ordination, team work, and commitment * London tour guide to clients * Ceremonies and Event guide Attending to clients during match days and assisting them with queries * Working at the tills in the restaurants * Providing support for parents with children; Worked in a busy team with the main priority of offering clients satisfaction and making the Olympics a memorable occasion for the clients through involved excellent communication, enthusiasm, ordination, team work, and commitment * London tour guide to clients * Ceremonies and Event guide