Account Manager

• Jun 2023 - Present

Account Management Lead

• Oct 2022 - May 2023

. Communicate and dealing with partners ( 3pl ) . Monitoring the performance of the team and tailor a development plan for each member. Responsible for keeping current clients satisfied and delivering exceptional client experience. Helping on up-selling with commercial team for existing clients.Collaborating closely with internal and external holders to Build the best strategies to ensure customer satisfaction

Senior Account Manager

• Jan 2022 - Oct 2022

• Build long-term relationships with existing, as well as, new clients.• Identify growth opportunities and potential deals within our market segments.• Increase revenue and retention rate for your accounts through approaching and up selling• Ensuring that customer requests are responded to in an accurate and timely manner.• Help the business meet sales and revenue goals.• Negotiation and planning for short and long-term subscriptions.• Align with cross-functional teams to meet clients’ expectations. Show less

Account Manager

• Feb 2019 - Jan 2022

• Build and maintain strong, long-lasting client relationships • Negotiate contracts and close agreements to maximize profits • Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors • Ensure the timely and successful delivery of our solutions according to customer needs and objectives • Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders • Develop new business with existing clients and/or identify areas of improvement to meet sales quotas • Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts) • Prepare reports on account status • Collaborate with sales team to identify and grow opportunities within territory Show less

Corporate Receptionist

• Feb 2019 - Dec 2019

Operations Manager

• Oct 2016 - May 2018

• Build sustainable relationships of trust through open and interactive communication• Resolve customer complaints via phone, email, mail or social media• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution

Customer Service and Public relations

• Oct 2015 - Oct 2016

•Inform customer of deals and promotions•Assist with placement of orders, refunds, or exchanges•Strong phone contact handling•skills and active listening