Experience

Transaction Capital Recoveries

• South Africa
• Financial Services
• 1 - 100 Employee

• Project Manager - Capital Solutions & Revenue Specialist

  • Jul 2021 - Present

• Revenue Specialist-Principal

  • Apr 2021 - Present

• EDC Portfolio Manager Principal

  • Mar 2015 - Apr 2021

  • Ensure EDC reach required collections targets as set on a monthly basis• Ensure monthly collections targets are communicated• Legal process: Ensure that performance and productivity is tracked and monitored• Manage allocation volumes to agents, using status report, retract accounts due for retraction because of non-performance• Manage the agents performance using system tools eg.performance status report.• Ensuring that EDC’s adhere to the regulatory requirements with regards to the NCA and DCA• Identify red flag areas that could be a risk to business. Ensure this is communicated to the relevant parties. Identify and recommend a solution, and see solution through.• Ensure pay over schedules reflect the required fields as required by the NCA and DCA.• Conduct bi-annual mini-audits on the EDC’s policies processes and procedures.• Compiling a feedback report post audit and highlighting areas of concerns, making recommendations and ensuring implementation.• Ensure that all valid regulatory certificates relating to the DCA, Law Society and NCA copies are saved.• Attending /facilitating agent meetings as required and planned in advance.• Ensure those minutes, portfolio balancing, balance updates, credit balances, status reports are monitored and followed up.• Ensure that minutes post EDC visit is communicated• Following up on non-receipt and non-auctioning of drop offs, invoices, EDC pay-overs, status reports, additional information reports, EDC requests and copies of legal documents.• Managing new EDC Take ons • Assisting with client payment files• Assisting with new take on on purchased books by checking the mandates and mapping of files to be loaded on the system• Assist with client direct queries• Assisting with the buy back process• Managing the internal prescription process, identifying and retracting.• Monthly Opsco reports• Bank statement recons

• EDC Administrator

  • Dec 2012 - Feb 2015

  • To load invoices onto Fraxion and ensuring that EDC’s are paid of Friday’s• Processing pay-over schedules, liaise with Finance to ensure schedules are processed.• Process Exceptions from Finance• Contract Maintenance and various filling requirements.• Retraction and allocation of Principle accounts via Claws System• Query Resolution with close interactions with ASC Customer Care Department• Make suggestions to Management and Business with the aim of generating maximum revenue on projects• Assist department with admin related requests.• EDC/debtor refunds• Maintaining and updating MBDLC Folders and Check Sheets.• Updating the daily receipting file



Debt In Assistance

• Client and Admin Service Specialist & Call Centre Management

  • Mar 2011 - Nov 2012

  • Client Liaison with Attorneys all over Provinces in South Africa• Dealing with FNB client queries on daily basis• Requesting FNB statements and contracts for clients as requested• Closing files as instructed from FNB on in house DIA System• Assisting with General phone queries• Managing the Trust account for Debt-In Assistance cc. • Managing the Absa, Standard Bank and African Bank book• Allocating payments to various accounts by generating a schedule• Making payment arrangements with FNB clients• Capturing debit order payments arrangement details onto Stratcol or RealPay debit order program• Daily reports on payment feedback from Stratcol and RealPay• Managing the Call Centre by doing weekly stats and following up on general problems• Other office duties as arranging meetings and keeping office running• Petty Cash Management• Compiling Legal documents from Attorneys • Compiling Affidavits for Attorneys • Loading and Validating Feedback files and payment schedules from Attorneys (External debt Collectors)



Europcar

• France
• Travel Arrangements
• 700 & Above Employee

• Client Liaison Consultant – Shared Services ( International)

  • Mar 2007 - Oct 2009

  • Delivering excellent, consistent service clients - building strong professional relationship to enhance business• Ensure that all credit cards claims received are logged onto the claims schedule immediately upon receipt; Updating claims status• • Conducting follow-up & progress calls with clients as & when required• Logging, troubleshooting and resolving customer queries• Processing credits to clients credit cards and tour operators accounts• To provide a consistent service to all (Domestic & International), tour operators, regional offices, branches & customers• Addresses the customers needs within a reasonable time • Quickly and accurately performing multiple tasks (i.e. talking, listening, entering and documenting information, seeking information, problem solving)• Maintain adequate client filing system• Customer liaison - making car rental reservations, confirming the reservations, emailing & faxing invoices, Invoicing, reply to emails• Build and maintain strong customer relations Continuous follow-up with customers to ensure customer satisfaction with services provided and to identify other business opportunities • Collecting payments from Agents,Tour Operators for mainly the Cape Town Region according to Age Analycis• Allocating Payments according to remitances• Journals for Early Settlements• Meeting target at the end of month • Book follow ups• Processing Credit and Debit Notes • Dealing with daily complaint from Agents• Compiling statements for payments, and making sure data on accounts are correct for collecting payment