Experience

Towers Rotana

• United Arab Emirates
• Hospitality
• 100 - 200 Employee

• Executive Lounge

  • 2016 - Present

  • Perform all necessary tasks to service food & beverage according to the standard of performance manual of the hotel • Welcome executive Guests on arrival and assist them during their stay. • Ability to anticipate the needs of guests, working to satisfy requests before they’ve even been made. • Responsible for providing Guests with food and drinks as requested in an efficient manner and according to proper procedure and regulations. • Acquire in depth knowledge of the food & beverage menu of the assigned outlet in order to assist and provide advice to guests • Practice good customer relations and attend to customer complaints and queries satisfactorily • Ensure the Outlet is set-up for service and supervise for a smooth operation • Ensure proper organization, planning and control of supplies and maintain concise record of all beverage stock in order to ensure that the required is available • Ensure minimum wastage, breakage and spoilage. • Promote and maintain a Safe and Healthy work environment adhering to the legislation set out by Occupational Health and Safety. • Responding to the requests of all guests in assigned area. • Provides all guests with undivided attention and give the best possible service. • Ensuring the club lounge is properly maintained at all times. • Stocks all the self-service areas, cleans up after guests, assists with food service preparation, sets the area up for service and more. • Keeps the club lounge running smoothly, make sure all guests leave satisfied. Show less



Integrated Computer Systems, Inc.

• Philippines
• IT Services and IT Consulting
• 100 - 200 Employee

• HR - OJT

  • Jan 2014 - Feb 2014

  • Working with employees to identify computer problems and advising on the solution. • Logging and keeping records of employee queries. • Analyzing call logs can spot common trends and underlying problems. • Updating self-help documents so customers/employees can try to fix problem themselves. • Working in the field IT Engineers to visit employees if the problem is more serious problems. • Testing and fixing faulty equipment • Working with employees to identify computer problems and advising on the solution. • Logging and keeping records of employee queries. • Analyzing call logs can spot common trends and underlying problems. • Updating self-help documents so customers/employees can try to fix problem themselves. • Working in the field IT Engineers to visit employees if the problem is more serious problems. • Testing and fixing faulty equipment



the dti (Department of Trade and Industry: Republic of South Africa)

• South Africa
• Government Administration
• 500 - 600 Employee

• IT Support -OJT

  • Oct 2013 - Dec 2013

  • Set-up and providing all facet of technical support such trouble shooting, installation and maintenance. • An ability to assess each customer/employee • Ability to deal with difficult callers. • Logical thinker. • Good analytical and problem solving skills. • Up-to-date technical knowledge. • An in depth understanding of the software and equipment your customers/employees are using. • Good interpersonal and customer care skills. • Good accurate records keeping. Show less