Elsa Leung

Senior Customer Service at Altera
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Contact Information
us****@****om
(386) 825-5501
Location
Hong Kong SAR, HK

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Experience

    • United States
    • Semiconductors
    • 700 & Above Employee
    • Senior Customer Service
      • 2011 - Present

    • United States
    • Pharmaceutical Manufacturing
    • 700 & Above Employee
    • Associate Manager - Supply Chain
      • Jul 2010 - Jul 2011

      Supply Planning - Liaise with overseas plant for needed supply to the market at right time - Closely work with market team on demand requirement and demand change management - Transform demand forecast from market to net shipment requirement to plants - Negotiate with plant for allocation, optimize the production size to best for market requirement against demand, inventory level and product shelf-life - Government tender inventory supply management New Product Launch Supply Planning - Work with New Product Development team in market, global and plant for the new product launch time line - Work with market team for the phase in demand forecast and transform to net shipment requirement to plant Regulatory Compliance - Work with Regulatory team to ensure all products are met with both external and internal, and local government authority regulatory requirement, e.g labeling, approval readiness from DOH for pharmaceutical products. Third Party Logistics Partner Management - Monitor 3PL partner operations to ensure right service is received within the agreed SOP and service level - Negotiate with 3PL partner on new service requirement System development / transformation - Work with global business technology team to fully implement SAP/APO with internal SAP/APO site plant - Act as a Business Intelligent Super User in the SAP deployment for new SAP BU site. Show less

    • Supply Flow Analyst
      • Jun 2004 - Sep 2006

      Key account supply control - Inventory control for VMI* key customers in Asia Pacific countries. (* VMI – Vendor Manage Inventory) - Supply allocation for VMI hubs - Stock rebalancing across VMI hubs under constrain/excess - Demand forecasting analysis & Supply Planning - Production planning for VMI products - Work with worldwide planning team to optimize the inventory usage and minimize the stock level Design & set up an integrated VMI Planning & allocation process and tools - Design & develop an integrated supply and inventory allocation process and tools for VMI business o Demand forecast analysis o Allocation o Inventory management o Lead-time analysis o Production planning o Ship planning o Sales summary o Inventory summary o In-transit inventory calculation o New production introduction & end of life cycle management - Develop the monthly report o Inventory performance metrics reports o Customer demand accuracy analysis Show less

    • Logistics Manager, Demand and Supply Chain Management
      • Mar 2000 - Apr 2004

      In daily operations, I am leading a team of 4 logistics officers to manage project logistics for project business in Hong Kong and South China area. Scope including: - Order fulfillment management (contract, sales order, purchase order, maintenance order, L/C documentation) - Delivery co-ordination with product suppliers, logistics service providers and customers - Project roll out delivery management and inventory management - Reverse logistics order management and delivery - Demand forecast management - Import & export regulation compliance including licensing control In managerial role, I am responsible for - Logistics cost control - Developing and training sub-ordinates for updating their skills in logistics and supply chain - Negotiate, select and manage 3rd party logistics service providers - Continuous improvement in supply chain process and development - Logistics resource planning In regional tasks, as a focal and contact point to - Support implementation of global Supply Chain new process and program - Discuss and collect feedback from local personnel to global project teams for new process development Show less

    • Netherlands
    • Photography
    • 300 - 400 Employee
    • Assistant Logistics Manager
      • Mar 1995 - Feb 2000

      In daily operations, I was leading logistics personnel over varies Asia Pacific countries including China, Hong Kong, Taiwan, and Singapore to manage of: - Order fulfillment management for all APAC countries - Inventory and regional distribution planning and control - Demand forecast analysis and management - Warehouse and distribution management - Letter of credit documentation and negotiation - HK import and export, overseas indent delivery co-ordination with supplier, logistics service providers and customers In managerial role, I was responsible for - Local distribution management with logistics service provider - Select and manage logistics service provider - Implement new ERP system and work process design and training for APAC logistics team - Continues process improvement design and training for APAC logistics - Inventory planning for Asia Pacific countries - Slow and obsolete stock monitoring and control Show less

Education

  • Macquarie University, Australia
    Master of Management, Logistics and Operations Management
    1999 - 2000

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