Elsa Barrientos
Account Manager at Healthcare2U- Claim this Profile
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Spanish Full professional proficiency
Topline Score
Bio
Credentials
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Project Planning: Putting It All Together
CourseraSep, 2022- Nov, 2024 -
Project Initiation: Starting a Successful Project
CourseraJul, 2022- Nov, 2024 -
Foundations of Project Management
CourseraJun, 2022- Nov, 2024
Experience
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Healthcare2U
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United States
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Hospitals and Health Care
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1 - 100 Employee
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Account Manager
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Feb 2022 - Present
Collaborated with clients to understand their business needs, identify opportunities for upselling or cross-selling, and provide customized solutions. Conducted regular check-ins and status meetings with clients to ensure satisfaction and address any concerns or issues promptly. Developed and maintained a deep understanding of industry trends and competitor offerings to provide clients with relevant insights and recommendations. Led a cross-functional team to implement solutions, resolve customer issues, and deliver on commitments. Managed contract negotiations, pricing discussions, and service level agreements to ensure mutually beneficial agreements for both parties. Utilized CRM software to track client interactions, sales opportunities, and performance metrics. Show less
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The Boon Group, Inc.
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United States
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Insurance
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100 - 200 Employee
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Compliance Specialist II
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Aug 2018 - Feb 2022
Proven track record of successfully managing healthcare compliance programs, including HIPAA, OSHA, and CMS regulations.Strong understanding of healthcare laws, policies, and procedures, with a focus on patient confidentiality, data security, and ethical practices.Skilled in conducting compliance audits, risk assessments, and training programs to educate staff on compliance protocols.Exceptional analytical and problem-solving abilities, coupled with excellent communication skills, to collaborate with cross-functional teams.Produced detailed reports and documentation to track compliance activities, findings, and corrective actions.Stayed current on changes in healthcare laws and regulations, updating policies and procedures as needed to maintain compliance.Assisted in the development of policies and procedures related to healthcare compliance, privacy, and security. Show less
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Team Lead Trainer
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Mar 2016 - Aug 2018
I assist with knowledge related questions from representatives and field escalated calls from members, clients, providers, and Account Managers on a day to day basis. I also work with our support staff to find root cause of escalations, and find trends on high call volume. I assist and lead projects that better our call center as a whole as well as implement policy and procedures. The call center is 40+ lives, I assist with supervising, KPI's and building Team work. I also trained new employees on their new position. Train current employees on new software or processes. Assist with post-training questions on materials or software. Audit employees for a short period of time after training. Create new ways to make learning an easier processes and experience for the employee.In addition I am the POC to some of our brokers in regards to claims and member escalations that come directly to them. I resolve these matters within a 24 - 48 max turn around time. A few day to day responsibilities include:• Provide mentorship, coaching, and feedback to Benefit & Enrollment Services representatives in partnership with management• Answer product and services knowledge related questions from representatives handling live customers• Provide technical guidance and expertise that grows the knowledge of representatives; help them find the answers and use their resources• Fields escalated calls from members, clients, providers, and Account Managers as needed.• Conducts outbound calls for escalated and high-priority customers from within • Assists with training and client resources up-keep when needed.• Performs other duties as assigned by the Team Lead• Assists with department administrative tasks • Assists with department overflow and works overtime as needed• Assists with interviews and hiring Show less
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Benefit service representative
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Mar 2015 - Mar 2016
I was promoted to customer service with no experience. I received various recognition's for meeting my audits, keeping my handle and work time low. I also was recognized for taking a high volume of calls. Assisting my peers with questions which helped with my current role. Day to day Verify eligibilityProvide claim status Assist with questions on benefitsUsed critical thinking skills to solve problems and bring solution to the caller
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Fulfillment administrator
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Aug 2014 - Mar 2015
As an Fulfillment administrator I had the task to file, and archive documents. Scan, Print and also package documents. I would fulfill these types of task for groups that ranged with 20 - 150+ lives.
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Mister Carwash
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United States
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1 - 100 Employee
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Customer Service Advisor
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Mar 2011 - 2014
As a Customer Service Advisor, I would use salesman skills to sell our best washes. A day to day was: Promptly acknowledge customers and set the tone for a superior experience Present options and suggest services based on customers expressed needs Consistently exceed sales goals and performance standards Provide world class customer service Educate on the benefits of our Unlimited Wash Club (UWC) Properly invoice customers based on the services performed Accurately process service tickets and balance cash drawers at the completion of each shift Show less
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Education
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2010 -
Austin Community College
Psychology
Community
