Experience

Highland Ventures

• United States
• Retail
• 1 - 100 Employee

• Information Technology Technical Support - Tier 1

  • Jul 2018 - Present

  • Providing technical support for Marco's Pizza, Family Vet, and S stores all around the United States. • Troubleshooting with a variety of technologies, including remote support, network connections diagnosis, and issue tracking web-based ticketing system. • Assisting with general support for hardware, peripherals, network connections, and software. • Monitoring infrastructure for outages and disruptions to business locations. • Content management and creation of company's technical support wiki pages and technical manuals. • Providing effective and timely communication to appropriate team members. • Supervising, prioritizing, and designating incoming and current help desk tickets and delegating tasks. • Hiring and training new employees, coaching and developing existing ones, and dealing with performance problems and terminations. • Conducting timely performance evaluations of employees and creating and reporting relevant reports to senior management. • Managing and monitoring development of schedules. Show less



Army National Guard

• United States
• Armed Forces
• 700 & Above Employee

• Automated Logistical Specialist (92A)

  • Feb 2013 - Feb 2019

  • Established and maintained stock records and other documents, such as inventory, material control, accounting and supply reports • Reviewed and verified quantities received against bills of contracts, purchase requests and shipping documents • Unloaded, unpacked, counted, segregated, palletized and stored incoming supplies and equipment • Constructed bins, shelving and other storage aids • Simplified and standardized the collection and use of maintenance data • Raised the quality and accuracy of performance, cost and parts data through improved maintenance management Show less



Transportation Security Administration (TSA)

• United States
• Government Administration
• 700 & Above Employee

• Transportation Security Officer

  • Jun 2016 - Oct 2017

  • Provided security for travelers and employees while protecting transportation. • Independent handling of screening functions. • Operating basic security equipment such as X-ray machines and advanced imaging technology at screening checkpoints. • Worked with persons of diverse backgrounds. • Communicated non-technical information effectively to others. • Provided security for travelers and employees while protecting transportation. • Independent handling of screening functions. • Operating basic security equipment such as X-ray machines and advanced imaging technology at screening checkpoints. • Worked with persons of diverse backgrounds. • Communicated non-technical information effectively to others.



Chamberlin Edmonds

• United States
• Hospitals and Health Care
• 200 - 300 Employee

• Claim Processor and Resolve Application Specialist

  • Feb 2013 - Jun 2015

  • Assisted clients in completing their applications. • Prepared claim forms and related documentation, complying with federal, state, and company regulations and policies. • Reviewed claim submissions and verify the accuracy of information. • Recorded and maintained insurance policies and claims information in a database system. • Performed other clerical tasks, as required. • Assisted clients in completing their applications. • Prepared claim forms and related documentation, complying with federal, state, and company regulations and policies. • Reviewed claim submissions and verify the accuracy of information. • Recorded and maintained insurance policies and claims information in a database system. • Performed other clerical tasks, as required.



NORC at the University of Chicago

• United States
• Research
• 700 & Above Employee

• Bilingual Telephone Interviewer

  • Aug 2012 - Feb 2013

  • Screened and interviewed survey respondents over the telephone for innovative studies on health care, education, and ethnic and racial inequalities. • Screened and interviewed survey respondents over the telephone for innovative studies on health care, education, and ethnic and racial inequalities.