Experience

QinetiQ Australia

• Australia
• Defense and Space Manufacturing
• 400 - 500 Employee

• Consultant

  • Jun 2021 - Present



Commerce Decisions

• United Kingdom
• Software Development
• 1 - 100 Employee

• Customer Success Manager

  • Apr 2020 - Jun 2021

• Customer Engagement Manager

  • Apr 2017 - Jun 2021

  Delivering software solutions and expert procurement services to support strategic sourcing projects

• Client & Business Support Officer

  • Dec 2015 - Mar 2017

  Delivering software solutions and expert procurement services to support strategic sourcing projects



Australian Medical Association

• Conference and Events Operations / Membership Officer / Travel Administrator

  • Aug 2012 - Dec 2015

  • National Conference venue management and logistics, manage associated contracts with all suppliers • Manage the delegate registration process including sourcing an appropriate web based registration system, manage all delegate travel, transfers and accommodation bookings • Assist with designing the Conference website and collating content • Assist Finance Team with the development of the budget, report on the budget forecast, actuals and reconciliation • Assist Senior Marketing Coordinator with the development of sponsorship prospectus, liaise with sponsors and exhibitors Membership Officer / Travel Administrator • Provide secretariat support to the Corporate Service Director, manage correspondence, distribute agendas and papers, manage corporate credit cards • Provide information to members and non-members of the AMA relating to member benefit schemes, provide technical support for access to the AMA website • Manage travel and accommodation contracts, travel policy development and implementation



TAFE NSW

• Education Administration Programs
• 700 & Above Employee

• TAFE PLUS - Commercial Course Administrator

  • Aug 2009 - Aug 2012

  • Primarily responsible for the day to day running of the office: managing and supervising a team of twelve course coordinators • Provide Executive support to Training Solutions Manager • Responsible for ensuring Training Solutions staff has current skills and information to effectively and correctly operate various systems/databases • Responsible for implementing new processes and policies to course coordinators, head teachers, and all staff within the Institute, • Maintain current information related to commercial course in TAFE NSW and Sydney Institute websites • Create and document new processes across all commercial courses as required due to change in policies, legislation, commercial goals, or as requested by teaching sections • Responsible for providing progress reports to Business Unit directors, faculty heads, head teachers, TAFE NSW staff with commercial interests. • Promote Training Solutions administration support/services to teaching sections wishing to deliver commercial courses; maintain existing relationships with teaching sections • Process reimbursements to teaching sections



TONI&GUY Hairdressing

• Consumer Services
• 300 - 400 Employee

• Administrative Officer

  • Feb 2007 - Aug 2009

  • Provide a range of administrative and clerical support Business Consultant, Head Teacher, nine part-time teachers and 120 students• Prepare general correspondence and student information packs, respond to general phone email enquiries, arrange appointments, conduct potential participant interviews• Organise team meetings and distribution of accurate minutes• Develop a range of business documents, templates and presentations using Microsoft Office Suite • Process invoices, order supplies, coordinate stock control, monthly stock-take and reconciliation • maintain healthy relationships with students, internal, external and industry stakeholders, coordinate salon work placements for existing students• Develop and monitor administrative work experience programs for school students• manage confidential records relating to students and payments, customer records and information in local database• Process all payments received for student in-salon services, daily till reconciliation, handle banking, Prepare monthly and quarterly financial reports• Coordinate open days, career and trade events, and other educational seminars. • Coordinate mid and end of year graduations

• Receptionist

  • Nov 2006 - Feb 2007

  • Switchboard operations • Internal and external mail and correspondence • Handling client enquiries and complaints, scheduling appointments, processing payments, preparing banking

• Apprenticeship, Hairdressing

  • Aug 2004 - Nov 2006

  • Customer relations, booking appointments, maintaining product knowledge by attending regular workshops, visual merchandising and up sales of products, stock-take• Apprentice hairdresser duties such as: shampooing, applying treatments, blowdrys, basic colour application, hair styling, maintaining productivity, session styling (fashion shoots, product launches) • Attending TAFE NSW and completing necessary requirements of the course• Maintaining OH&S standards



MYER

• Australia
• Retail
• 700 & Above Employee

• Sales Assistant

  • Oct 2002 - Aug 2004

  • Customer service • Cash management • Exclusive product management • Visual merchandising • Stock-take • Resolving customer complaints and queries • Customer service • Cash management • Exclusive product management • Visual merchandising • Stock-take • Resolving customer complaints and queries