Experience

HR Prime Services Ltd

• United Kingdom
• Human Resources Services
• 1 - 100 Employee

• Human Resources Consultant

  • Apr 2023 - Present

  Essex, England, United Kingdom



HR Elite Ltd

• United Kingdom
• Human Resources Services
• 1 - 100 Employee

• Human Resources Consultant

  • Aug 2022 - May 2023

  Colchester, England, United Kingdom At HR Elite we provide Human Resources advice, training and HR Services across the south east of England. Our team have a wide range of specialist knowledge, qualification and expertise across HR, training and development, leadership, personality profiling, Emotional intelligence, performance. coaching and culture renovation. We are often complimented on our down to earth yet professional approach and no jargon language and always aim to give real time, realistic advice with on the ground… Show more At HR Elite we provide Human Resources advice, training and HR Services across the south east of England. Our team have a wide range of specialist knowledge, qualification and expertise across HR, training and development, leadership, personality profiling, Emotional intelligence, performance. coaching and culture renovation. We are often complimented on our down to earth yet professional approach and no jargon language and always aim to give real time, realistic advice with on the ground solutions’. If you would like to know more about the company and the services we provide please head to www.HRElite.co.uk Show less



Clicksco

• United Kingdom
• Advertising Services
• 1 - 100 Employee

• Group HR Manager

  • Jan 2017 - Jun 2022

  United Kingdom Established in 2009, the Clicksco Group is a multi-million dollar ad-tech Company, which has enjoyed year-on-year growth since its creation. Headquartered from Dubai’s Media City, the organisation employs over 200 people from operations in 14 countries. With exciting plans for 2017 we are now seeking to expand our teams and prepare for another exciting year ahead. In an ever-changing world, our success depends on the energy, passion and innovation of our people. We are ambitious… Show more Established in 2009, the Clicksco Group is a multi-million dollar ad-tech Company, which has enjoyed year-on-year growth since its creation. Headquartered from Dubai’s Media City, the organisation employs over 200 people from operations in 14 countries. With exciting plans for 2017 we are now seeking to expand our teams and prepare for another exciting year ahead. In an ever-changing world, our success depends on the energy, passion and innovation of our people. We are ambitious, technologically advanced and meticulous about what we do and we want to work with the best!

• UK HR Manager

  • Jan 2013 - Dec 2016

  United Kingdom www.clicksco.com



Core Ventures

• Software Development

• Human Resources Manager

  • May 2012 - Dec 2012

  Southend on Sea, United Kingdom The role of the HR Manager is to assist and take responsibility for the day to day operations of the Human Resources department. The HR Manager carries out responsibilities in the following areas: departmental development, employee relations, recruitment, training and development, organisation development, payroll, executive administration and operational administration. To assist and take responsibility for the day to day operations of the HR Department Recruitment and… Show more The role of the HR Manager is to assist and take responsibility for the day to day operations of the Human Resources department. The HR Manager carries out responsibilities in the following areas: departmental development, employee relations, recruitment, training and development, organisation development, payroll, executive administration and operational administration. To assist and take responsibility for the day to day operations of the HR Department Recruitment and staffing logistics Assisting with employee relations Company employee communication Recordkeeping Payroll Employee safety, welfare, wellness and health reporting Maintaining employee files and HR filing system Executive administration Operational administration Show less

• Training and Development Manager

  • Jan 2009 - Jan 2012

  Southend on Sea, United Kingdom Acting as the head of the department, taking overall responsibility for the staff within the department and their performance as well as the output of the department. Directly managing Coaching Assistants and carrying out their 1-2-1s and coaching sessions. Meeting with Coaching Assistants on a daily basis in order to plan the training and development schedule. Reviewing the leads and hours report s and other MI related reports associated with staff performance and highlight any… Show more Acting as the head of the department, taking overall responsibility for the staff within the department and their performance as well as the output of the department. Directly managing Coaching Assistants and carrying out their 1-2-1s and coaching sessions. Meeting with Coaching Assistants on a daily basis in order to plan the training and development schedule. Reviewing the leads and hours report s and other MI related reports associated with staff performance and highlight any concerns not already highlight by the relevant departments. Spending time with agents requiring additional training and/or support in order to raise performance or rectify issues/concerns. Acting as a senior point of reference for all campaigns in terms of knowledge and procedure. Acting as the senior point of contact for any staff dealing with a difficult customer. Encouraging staff to maintain a high standard of performance and behaviour. Training and supporting new starters on selected campaigns. Assisting HR and Operations department with incentives and competitions. Communicating and training existing staff on any new products, policies and procedures. Taking responsibility for any performance management documentation issued by the HR. department and ensuring that staff are supported through the process. Devising any performance related or feedback documents/reports that you feel may add value to the department. Working closely with the Operations Manager to ensure the smooth running of the floor and the overall performance. Ensuring that the floor acts responsibly at all times and disciplining, or escalating this procedure to HR, of any staff member found to be acting inappropriately. Stepping in the for Operations Manager during any period of absence. Keeping all paperwork relevant to time spent with staff in relation to training, support or disciplinary. Show less