Eloise McFadden

UX Designer at Bookwhen Ltd
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Contact Information
us****@****om
(386) 825-5501
Location
Norwich, England, United Kingdom, UK

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Jennifer Zsigo

Eloise is one of the most kind, empathetic and caring people Ive worked with, which makes her an incredible support team member, but also someone any company would be lucky to have. In the time we worked together she brought joy to the whole team and really helped shaped the culture at Bookwhen, especially during the socials which often she helped organise. Id love to work with Eloise again one day 3

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Credentials

  • Build Wireframes and Low-Fidelity Prototypes
    Coursera
    Jun, 2023
    - Nov, 2024
  • Product Psychology Masterclass
    Growth.Design
    Dec, 2022
    - Nov, 2024
  • Start the UX Design Process: Empathize, Define, and Ideate
    Coursera
    Jun, 2022
    - Nov, 2024
  • Foundations of User Experience (UX) Design
    Coursera
    May, 2022
    - Nov, 2024
  • Get Started with Figma
    Coursera
    May, 2022
    - Nov, 2024
  • Work with Components in Figma
    Coursera
    May, 2022
    - Nov, 2024

Experience

  • Bookwhen Ltd
    • United Kingdom
    • Technology, Information and Internet
    • 1 - 100 Employee
    • UX Designer
      • Jun 2022 - Present

    • Customer Experience Lead
      • Oct 2021 - Jun 2022

    • Support Specialist
      • Oct 2020 - Oct 2021

  • Cornerstone
    • United Kingdom
    • Retail
    • 1 - 100 Employee
    • Sustainability Executive
      • Oct 2019 - Oct 2020

      To enhance the user experience, I initiated website accessibility improvements, provided exceptional customer care, and utilised my copywriting and editing skills. To further demonstrate commitment to ethical design, I established the company as carbon neutral, conducted eco-focused competitive research, and implemented product recycling plans. In addition, I provided guidance on eco-product development and successfully obtained accreditations from reputable organisations such as the Living Wage Foundation, PETA's Beauty Without Bunnies program, and the Vegan Society and Made in Britain trademarks. Show less

    • Customer Care Executive
      • Apr 2019 - Oct 2019

Education

  • Norwich University of the Arts
    Level 6 Short Course, User Experience Design
    2023 - 2033
  • Goldsmiths, University of London
    Psychology BSc (Hons), Psychology
    2013 - 2017
  • Colchester Sixth Form College
    A Levels, Fine Art, Psychology, Environmental Science
    2010 - 2012

Community

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