Experience

The Health and Care Professions Council

• United Kingdom
• Public Safety
• 100 - 200 Employee

• Case Manager

  • Jan 2021 - Present



UKCP

• United Kingdom
• Non-profit Organizations
• 1 - 100 Employee

• Hearings Officer

  • Sep 2018 - Jan 2021

  - Managing fitness to practice Adjudication Panel hearings concerning allegations of misconduct against UKCP Registrants. - Designed and managing the operational framework in response to Covid-19 to ensure hearings are listed and heard throughout this time through video conferences. The pandemic has not impacted the efficiency of cases being heard. - Focus on excellent customer service with a varied demographic. Dealing with lawyers, witnesses, psychotherapists , police and countless other internal and external stakeholders. - Substantial workload and pressure to manage cases effectively whilst adhering to tight and competing deadlines. - Responsible for monitoring sanction compliance after determinations are published. - Demonstrates a great level of emotional intelligence when dealing with cases of a sensitive nature. - Lead data analyst for root causes of complaints received, producing annual reports exploring vital research to assist in improving conduct of registrants through training. - Uses a wide range of intricate I.T software to manage caseload. Show less