Eloisa Manalad

Member at Support Driven
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Contact Information
us****@****om
(386) 825-5501
Location
Manila, National Capital Region, Philippines, PH

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Credentials

  • The Fundamentals of Digital Marketing
    Google Digital Garage
    May, 2022
    - Sep, 2024
  • Social Media Manager School
    Social Media Pulse
    Apr, 2022
    - Sep, 2024
  • Agorapulse ROI
    Agorapulse
    Feb, 2022
    - Sep, 2024
  • Agorapulse Certification Course
    Agorapulse
    Apr, 2021
    - Sep, 2024
  • Global Payroll Course
    IBM
    Oct, 2019
    - Sep, 2024
  • US Payroll Course
    IBM
    Oct, 2019
    - Sep, 2024
  • LinkedIn Content and Creative Design
    LinkedIn
    Aug, 2022
    - Sep, 2024

Experience

  • Support Driven
    • United States
    • Information Services
    • 1 - 100 Employee
    • Member
      • Aug 2022 - Present

      Support Driven is a community of people in Customer Support and Success helping each other. It’s filled with the most brilliant industry minds who have helped me crowdsource solutions, develop ideas and get feedback on strategic plans that empower me to scale with efficiency and excellence. Support Driven is the place to be for ideas, growth and support. Support Driven is a community of people in Customer Support and Success helping each other. It’s filled with the most brilliant industry minds who have helped me crowdsource solutions, develop ideas and get feedback on strategic plans that empower me to scale with efficiency and excellence. Support Driven is the place to be for ideas, growth and support.

  • Agorapulse
    • France
    • Software Development
    • 100 - 200 Employee
    • Customer Support
      • Jun 2021 - Present

      • Supporting customers via email and video analysing and troubleshooting technical issues with the tool, identifying potential bugs, and ensuring customers are fully connected via the social media platforms' APIs • Participating in testing beta features, actively listening to customer feedback, and liaising with the Product Team as the voice of the customer. Proofreading and updating Help Centre articles • Onboarding and training new team members as a dedicated job coach • Supporting customers via email and video analysing and troubleshooting technical issues with the tool, identifying potential bugs, and ensuring customers are fully connected via the social media platforms' APIs • Participating in testing beta features, actively listening to customer feedback, and liaising with the Product Team as the voice of the customer. Proofreading and updating Help Centre articles • Onboarding and training new team members as a dedicated job coach

  • IBM
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Subject Matter Expert
      • Mar 2021 - Jun 2021

      SME on a project wherein currently transitioning Lawson payroll system to Oracle HCM Payroll. A part of the team wherein we are currently testing the oracle system, validating payroll from Lawson to Oracle. Creation of Job Aids and DTP. Knowledge Cascade to the team.

    • HR Service Administrator - Payroll Practitioner
      • Aug 2019 - Mar 2021

      • Compilation and processing of transaction payroll and time data• Process payroll requirements in payroll system• Ensure accuracy of employee and employer contributions for statutory requirements and other payroll related payments• Knowledge on basic payroll for Lawson System and Kronos Time and Attendance tool

  • Gigantic Doodles & Sketches, Inc.
    • Advertising Services
    • 1 - 100 Employee
    • Human Resources Officer
      • Apr 2018 - Aug 2019

      *Employee Relations *Payroll Processing *Employee Relations *Payroll Processing

Community

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