Eloho Akpomejero

Senior Team Lead, Incidence Management & Enterprise Network Solutions at KKONTech
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Contact Information
us****@****om
(386) 825-5501
Location
Lagos, Lagos State, Nigeria, NG

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5.0

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David Okoro ITIL V4

Eloho is a result oriented professional with an eye for detail and an amazing personality to match. Working with him is simply a delight.

Omogbai Martins

Eloho Akpomejero is a detailed Network Engineer with vast Technical Support knowledge in Fiber Optics Technology, Radio Networks, and Supplier Relationship Management. He is a very hardworking, technically sound, and solution-oriented leader. He is very brilliant and enjoys teaching others from his wealth of network experience and is such a beauty to work with as a colleague. He will be a great plus to any workforce

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Credentials

  • Cisco Certified Network Associate CCNA
    -
  • IPV6 Course completion certification.
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  • ITIL 4 Certification
    -

Experience

  • KKONTech
    • Nigeria
    • Telecommunications
    • 1 - 100 Employee
    • Senior Team Lead, Incidence Management & Enterprise Network Solutions
      • May 2023 - Present

      Supervision and Managing Core Network and its Architecture for Robust Networking and Swift resolution to Escalated Service downtimes.

    • Team Lead, Incidence Management & Enterprise Network Solutions
      • Sep 2022 - Aug 2023

      •Troubleshooting real-time incidence on customer’s links and analysing the data gathered from monitoring and management applications to identify potential system and network issues escalated for resolution.•Developing an enterprise monitoring framework and selecting monitoring tools using operational dashboards, identify new network monitoring opportunities, and facilitate self-service monitoring capabilities where appropriate. •Network Backbone Monitoring, availability and performance monitoring, identifying bottlenecks on the network, Escalating complex and problematic POP and Base Stations for swift resolution.•Train members of the technical monitoring team on how to respond to alert triggers generated from the monitoring tools, Carryout extensive checks and troubleshooting which results to escalating to the appropriate units for swift resolution to improve network monitoring capabilities for continued service improvement. •Managing, evaluating, recommending network monitoring tools, standards, processes which include implementation of monitoring architecture and deployment in a multi-vendor network environment.•Working with third-party vendors to troubleshoot, resolve, implement and integrate enterprise network solutions for business continuity between partners to improve network collaborations and increase revenue.•Providing Technical assistance and Supervision on the network core infrastructure for the business technology team to create regular performance and capacity-planning analysis reports for the organization. •Documentation of known incidents, patches, new firmware versions and enhanced functionality as well as processes like backup, usage and scheduled maintenance tasks.•Maintain network stability and ensure data accuracy and integrity on the network as part of an ongoing continuous service improvement plan which involves carrying out periodic maintenance on the network and on all monitoring software platforms. Show less

  • FiberOne Broadband
    • Nigeria
    • Telecommunications
    • 100 - 200 Employee
    • Team Lead, Incident & Supplier Management
      • Dec 2021 - Dec 2022

      Defines and measures the department unit KPIs, OLAs & SLA based on deliverablesIdentify issues, troubleshoot and follow-up with ticket escalations till resolution for customer's satisfaction.Leading and Training members of the team to adequately Monitor, troubleshoot and identify network related issues to ensure prompt resolution of tickets raised in line with SLA.Proposes indicators and network tools for the continuous analysis of network related issues in radio, Fiber, voice and data networks in other to generates proper alarms and recommend solutions when needed.Delegation of task to team members to proactively monitor customer's links, escalate when needed, check for Inconsistencies, instabilities, packet drops, Packet Throughput, Parameter changes & Physical changes on the network for adequate troubleshooting and swift resolutions.Responsible for the welfare and performance of the department to improve work-flow activities and swift resolution of incident ticket.Participate in technical discussions & Meetings with customers to improve service rendering, service delivery and maintain customer relationships.Research and Follow-up on general Radio and Fiber access technology Trends relating to network optimization and monitoring to aid effective troubleshooting of incident on the network.Mentor and supervises a group of network administrator team in executing their task and operations adequately as delegated to improve departmental operations and swift resolutions of incident tickets.Responsible for the efficient running of Network operations and maintenance support to identify bottlenecks on the network and restore normalcy as quickly as possible ensuring agreed level of service quality to customers is maintained.Ensuring high network availability, increased departmental efficiency & productivity by reducing mean time to repair on link maintenance and hasten fault resolution timelines. Show less

    • Core Network Engineer KKONTech
      • Jan 2021 - Jul 2022

      Planning and implementation of core network design and network device configurations.Ensuring proper delivery of network projects within stipulated timelines.Responsible for managing core and edge network devices across the network and ensure that all upgrade patches and operating systems are up to date.Integrations, Configurations and deployment of new network equipment assigned for new POPs, Enterprise network, Banks, ATMs (APN), also managing Servers and Cisco Network devices such as Cisco Nexus Series, ASR series, Catalyst Series, ISRs etc.Provisioning and Activation of different services for customers including L2VPN, L3VPN, Internet services, Tunnelling, IP Transit, POP Lease Circuit deployment.Release and allocation of IP address assignment and proper management and documentation of IP credentials on the IP database.Fiber Deployment Installations and configurations of Newly installed Huawei | ZTE OLTs and ONTs.Providing level 2 Support for NOC Engineers and onsite Field Support Engineers (Radio | Fiber) for swift and timely resolutions of link downtimes, fault detections and troubleshooting.Assisted in the Successful Fiber Project Migration of ZXAN ZTE OLT to HUAWEI MA5800 OLT seamlessly under minimal supervision.Actively Participated in the Project Conversion and Configuration of LTE APNs from 3G Hongdian H8922S to Mikrotik LHG R & R11e-4G LTE.Proactive Monitoring of all Core and Edge Network devices to ensure maximum uptime availability on the network.Generate and analyze network system reports in order to find network trends and problems.Maintenance of all Network equipment which may require Core network device upgrades, replacements, Change in network topologies, Metro cable re-routing and patching, etc. Show less

  • KKONTech
    • Nigeria
    • Telecommunications
    • 1 - 100 Employee
    • Network Engineer
      • Jun 2018 - Dec 2021

      1. 24/7 monitoring of active and passive network nodes (RAN, IP Core, Nagios, PRTG, Solarwind, Netnumen, Data Center passive equipment and enterprise solutions).2. Escalation of alarms, outages, dips, and other failures to field support engineers for timely support and resolution.3. Follow through with resolver team for complete and satisfactory resolution of network faults and incidents.4. Management of incident tickets (ERP creation, assignment, tracking, update, and closure) within SLA.5. Responsible for installing and configuring core and edge Cisco routers & Switches, Mikrotik radio and router configurations, Cambium, Powerbeam, Rocket and Aviat troubleshooting for design implementation as well as Base Station / POP integrations.6. Analyse and troubleshooting core network by evaluating network performance issues including availability, utilization, throughput, and latency.7. Provisioning (IP assignment, core network configuration, DNS setup, monitoring and graphing for colocation, leased lines, customer backup and other customer network services). 8. Provision of support for field engineers in checking current alarms and operationalstatus (Radio | Fiber) to ensure they are guided appropriately in faults/incidents resolution.9. Managing bandwidth of the IP backbone for optimal performance.10. Responsible for IP multicast set up and IOS-XE, IOS-XR router deployment.11. Provision of regular periodic updates on all network faults and incidents.12. Provide operations primary point of interface for enterprise customers and partners.13. Ability to work under pressure and supervised coordination to resolve escalated faults timely. Show less

    • Information Technology Support Specialist
      • Jul 2018 - Oct 2020

      Assisted in troubleshooting and resolving complaints related to networks, computer systems, Servers, Voice phones and maintenanceCCTV Administrator for the company to secure and monitor activities across the company's environment.VOIP Server | Client Administrator for the company to ensure swift and smooth operations during Customer interactions.Active Directory administrator , Network Monitoring software tool maintenance and Server administrator to ensure there is no disruption of service and proper documentations of the entire IP network. Show less

  • Infosys
    • India
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Information Technology Support Specialist
      • May 2015 - Nov 2016

      IT network Analyst IT network Analyst

Education

  • Open University Malaysia
    Network Engineering, Computer Systems Networking and Telecommunications
    2010 - 2014
  • NIIT Pune
    Cisco Networking Academy (CCNA), System, Networking, and LAN/WAN Management/Manager
    2009 - 2010

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