Experience

WarmlyYours

• Building Materials
• 1 - 100 Employee

• Director Of Business Development

  • Jun 2012 - Present

• General Manager

  • Mar 2007 - Present

• Branch Manager

  • Aug 2005 - Present

• General Manager

  • Aug 2005 - Present

  > Plan, organize and manages all activities of the Canadian Branch of WarmlyYours Inc. Provide leadership and vision to the organization by assisting the owner of the company with the development of long range and annual plans, and with the evaluation and reporting of progress on plans.> Areas of competence include overseeing budget forecast, execution and analysis, sales goals planning and monitoring, strategic planning per sales channels. > Performance management and improvement systems: involved in many visionary aspects of the organization: new products introduction and competitor analysis, software and processes implementations.> Coordinator and indicator of market trends for flooring industry to assist marketing strategies and company strategic planning.> Recruitment and contracting of company and project staff. Employees development and training in the assigned areas of sales, operations, customer service and products/ services knowledge.> Planning and monitoring of Key Performance Indicators for staff; planning of branch, quarterly meetings and annual reviews. Reporting, meeting and following up on constant employee improvement and growth within the organization.> Opened Canadian Branch of a US organization, turning into a profitable branch after 3 years of activity. Reached over 1m in sales after 5 years in business. Constant growth in 7 years of activity.> In charge of retailers such as Home Depot Canada, Lowes, Wal-Mart Canada and Direct Buy Canada: forecast, planning and execution of sales strategies.> Managing of relationship and strategic planning with large buying group companies such as Shnier, CCA Global Group and Nufloors group, largest flooring groups in Canada.> Inside and outside sales work with 1,000+account base> Tradeshow organization and participation in North America.

• Customer Service Representive

  • Aug 2005 - Mar 2007

  Ø First hired as intern for WarmlyYours: servicing customers over the phones, processing orders, quotations and returns. Ø Full translation of WarmlyYours documentation and website in French. Ø After 6 months in, took leadership over one of the company's products: marketing and sales planning, coordination and executing: +30% growth recorded in first year of implementation. Ø March 2007: promoted Canadian branch manager. Moved to Toronto, CANADA to open a branch on Canadian market and build a team.