Experience

Crédit Agricole Creditor Insurance (CACI)

• Ireland
• Insurance
• 100 - 200 Employee

• Compliance Manager

  • Dec 2016 - Present



Crédit Agricole Assurances

• France
• Insurance
• 700 & Above Employee

• Outsourced Activities Control Supervisor

  • Aug 2013 - Dec 2016

  Lead and Manage an Audit team in charge of conducting on-site financial and operational audits of different complexity and scope across Europe Define audit plan, scope and approval timeframe. Design and document effective audit procedures, oversees audit planning, and audit reporting; prepares reports.Ensures audits are resourced and completed properly in accordance with professional standards and adherence to applicable laws and regulationsReview control work papers prepared by the team to ensure effectiveness of audit and compliance with the department's methodologyEnsures key controls are tested and all imperative risks are addressed Communicate to appropriate audience the audit scope, status, issues, risks and recommendations via written reports and oral presentationsResponsible for the daily supervision of the team, for the development and training of the team as well as the completion of performance evaluations.Assist with Strategic committees Show less

• Internal & Outsourced Activities Controller

  • May 2010 - Dec 2016

  。 Conduct risk based audits to all company’s partners in Europe (Italy, Germany, Spain, Poland, Denmark, France and Belgium) in line with local & Irish Regulation -Ensure that proper governance is in place -Ensure that compliance standards are met /Compliance with the contractual Agreements / identify potential risk and room for improvements for best practices.-Ensure that services provided to end customers are in line with contractual requirements and SLA’s



Xerox

• United States
• Business Consulting and Services
• 700 & Above Employee

• Contract & Account Specialist

  • Nov 2006 - Dec 2008

  。 Management of day to day business relationship with European partners; within the service level agreement and terms and conditions of the contract 。 Management of regular conference calls held with European partners regarding service level agreements, business support 。 Negotiate with partners the payment of all invoices (quarterly target) keep the partner account balance low 。 Ensure all processes were document to assist in the transfer of knowledge to other countries of operations 。 Project Management : Relocation of Operations from Dublin to Bulgaria and India Responsible for the transfer of knowledge, for the planning, updating and reporting of progress on the project on a weekly/monthly basis (carry out on site training ) Show less



Oney

• France
• Banking
• 700 & Above Employee

• Customer Service Executive

  • Aug 2005 - Oct 2006

  。 Sales of financial and insurance products – advise on insurance and financial products 。 Training of in store employees at Auchan, Boulanger, Leroy Merlin ( products and point of sales system trainings) 。 Prepare and produce trainings material and in store procedures 。 Produce and prepare operational activities reports 。 Sales of financial and insurance products – advise on insurance and financial products 。 Training of in store employees at Auchan, Boulanger, Leroy Merlin ( products and point of sales system trainings) 。 Prepare and produce trainings material and in store procedures 。 Produce and prepare operational activities reports