Experience

Les domaines de Gaston

• France
• Events Services
• 1 - 100 Employee

• Maîtresse de maison

  • Apr 2023 - Present



Lokki

• France
• Software Development
• 1 - 100 Employee

• Responsable relation clientèle

  • Jul 2022 - Apr 2023



Ulysse

• France
• Technology, Information and Internet
• 1 - 100 Employee

• Customer Success Manager

  • Oct 2018 - Jul 2022

  Ulysse est le site le plus fiable pour réserver ses billets d'avion. Chez Ulysse, je m'occupe de : - gérer les demandes de nos voyageurs, mais surtout leurs problèmes ; - agir en intermédiaire entre nos voyageurs et les compagnies aériennes ; - gérer notre équipe de support ; - améliorer les outils du support ; - suggérer des améliorations du produit, pour que le site colle aux besoins de nos voyageurs ; - m'occuper de la team, mais surtout des plantes au bureau, pour qu'il y respire la joie de vivre ! Vous n'avez pas à vous prendre la tête : juste l'avion. Show less



Latham & Watkins

• United States
• Law Practice
• 700 & Above Employee

• Internship in Business/Communication/Marketing

  • Jun 2018 - Sep 2018



Kiwi.com

• Czechia
• Software Development
• 700 & Above Employee

• International Travel Consultant

  • Jan 2017 - Mar 2018

  Kiwi.com is a start-up, a travel agency combining low cost flights in order to offer cheap and new itineraries. Main task: customer support, so assisting the customers, in English or French, via calls, e-mails or live chat. Other task: helping the Legal Department in order to collaborate with SNCF (French National Railway Company), but also during legal proceedings launched by a French customer. Kiwi.com is a start-up, a travel agency combining low cost flights in order to offer cheap and new itineraries. Main task: customer support, so assisting the customers, in English or French, via calls, e-mails or live chat. Other task: helping the Legal Department in order to collaborate with SNCF (French National Railway Company), but also during legal proceedings launched by a French customer.



Masaryk University Brno

• Czechia
• Higher Education
• 700 & Above Employee

• Communication Student

  • Sep 2016 - Feb 2017

  Erasmus studies, mainly in communication, journalism & event planning while starting writing my Master thesis. Erasmus studies, mainly in communication, journalism & event planning while starting writing my Master thesis.