Experience

Laboratorio Lavoisier

• Brazil
• Hospitals and Health Care
• 1 - 100 Employee

• Receptionist

  • Dec 2022 - Present

  Welcoming patients, opening records, answering questions about exams and withdrawing exam results. Welcoming patients, opening records, answering questions about exams and withdrawing exam results.



Vidas Diagnósticos

• Brazil
• Hospitals and Health Care
• 1 - 100 Employee

• Customer Service Analyst

  • Feb 2018 - Jun 2019

  I made appointments by phone for clinical and image analysis exams. It cleared up doubts about the exams in question. Opened complaint and return on the solutions that would be performed on the problem. I called patients when necessary (due to schedule cancellation, schedule relocation, etc.). I made appointments by phone for clinical and image analysis exams. It cleared up doubts about the exams in question. Opened complaint and return on the solutions that would be performed on the problem. I called patients when necessary (due to schedule cancellation, schedule relocation, etc.).



Atento

• Spain
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Retention Specialist

  • Dec 2015 - Jul 2017

  We negotiated the registration for the rental of the product in use. Using argumentative techniques in order to convince the customer to stay with the product, showing all the benefits that it would have, by staying with us. We passed information on administrative fees, sales, rent, etc. We negotiated the registration for the rental of the product in use. Using argumentative techniques in order to convince the customer to stay with the product, showing all the benefits that it would have, by staying with us. We passed information on administrative fees, sales, rent, etc.