Experience

Travisa Passport & Visa Service

• United States
• Travel Arrangements
• 1 - 100 Employee

• Manager

  • Aug 2001 - Present

  Reporting to the General Manager, in charged with ensuring customer service standards are met and regularly monitor and communicate with the team of associates on service trends, changing requirements and customer feedback. Also oversees several employees including, assistant manager, team leaders, consultants and couriers. Main Responsibilities include: 1. Oversees daily activities of the operation and its employees to maximize utilization of resources; analyzes staffing levels, monitors productivity to provide high service levels.. 2. Expedite front lines, directs flow of customers/customer calls, and ensure that each customer receives outstanding customer service by providing a friendly customer centric environment. 3. Interfaces with Account management department to address specific customer service problems, and propose solutions. 4. Enacts contingency plans as needed; escalates and directs activities during systems problems, disasters, etc.; identifies potential problems, troubleshoots, escalates issues to upper management, and participates in providing input for future process improvements. 5. Reviews ongoing operational performance results in relation to corporate goals. Participates in planning process as appropriate. Drive initiatives as part of the management team and organizationally that contribute to long-term goals and overall operational excellence. 6.. Facilitates team meetings to ensure effective communications and to ensure that all team members have the necessary information and resources available to provide the highest levels of customer satisfaction and to ensure operational integrity 7.. Maintains and upholds high level business relationships with Consulates/Embassies and clients to improve operational efficiency and drive revenues. 8.. Responsible for ensuring proper and timely financial accounting, payments and reconciliations. 9.. Responsible for monitoring employee productivity; performance management and staff development Show less



Wharton-Powers

• Exhibit Account Officer

  • 1988 - Nov 1990

  1. Conceptualized events to be mounted in various venues, marketed and proposed exhibits to different companies. 2. Marketed and leased out exhibit spaces (booths and carts system) to prospective clients/exhibitors. 3. Drafted concepts for various exhibit. 4. Prepared Financial Report of projects handled and ensured prompt collections of Fees from exhibitors. 5. Coordinated entertainment, and various media outlets associated with exhibit(s) 1. Conceptualized events to be mounted in various venues, marketed and proposed exhibits to different companies. 2. Marketed and leased out exhibit spaces (booths and carts system) to prospective clients/exhibitors. 3. Drafted concepts for various exhibit. 4. Prepared Financial Report of projects handled and ensured prompt collections of Fees from exhibitors. 5. Coordinated entertainment, and various media outlets associated with exhibit(s)