Topline | Elmer Ternida Jr.

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Elmer Ternida Jr.

Shift Manager at Magic, Inc

Contact Information

us****@****om

(386) 825-5501

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Location

Quezon City, National Capital Region, Philippines, PH

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Shift Manager
- Sep 2022 - Present
Manages business operations, delegating duties to a team of virtual assistants, and resolving issues that happen during shifts in order to create an efficient quality score and retention rate.
Creative Solutions Specialist
- Feb 2020 - Present
Magic provides a 24/7 SMS based on-demand personal assistant service.

Virtual Assistant
- Aug 2022 - Dec 2022
We are on-demand agents who handle any and all requests from our clients. We assist them with personal tasks on which they are unable to concentrate at the moment. Our service is used on a daily basis by top performers from dozens of Fortune 500 companies, including Amazon and Tesla. We are on-demand agents who handle any and all requests from our clients. We assist them with personal tasks on which they are unable to concentrate at the moment. Our service is used on a daily basis by top performers from dozens of Fortune 500 companies, including Amazon and Tesla.

Customer Service Specialist
- Jan 2020 - Dec 2020
- Built and maintained rapport with customers - Identified customer product and/or service needs - Reviewed and updated activity on accounts - Provided basic technical support - Promoted and sell products and services - Attended training to update product knowledge - Built and maintained rapport with customers - Identified customer product and/or service needs - Reviewed and updated activity on accounts - Provided basic technical support - Promoted and sell products and services - Attended training to update product knowledge

Customer Care Specialist
- Oct 2019 - Jan 2020
- Pre-Qualified prospects to transfer to a Certified Health Insurance Agent - Interviewed prospects, existing clients, vendors, and providers to gather information useful in giving recommendations and solutions to their healthcare-related concerns through inbound and outbound interactions - Pre-Qualified prospects to transfer to a Certified Health Insurance Agent - Interviewed prospects, existing clients, vendors, and providers to gather information useful in giving recommendations and solutions to their healthcare-related concerns through inbound and outbound interactions