Elmer Cunanan Jr

Information Technology Assistant at Makani Al Ain Mall
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Contact Information
us****@****om
(386) 825-5501
Location
Abu Dhabi Emirate, United Arab Emirates, AE

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Credentials

  • CompTIA A+ Core 1 (220-1101) Cert Prep: 5 Display Technologies
    LinkedIn
    Mar, 2023
    - Sep, 2024
  • Windows Server 2012 R2: Configure and Manage Active Directory
    LinkedIn
    Mar, 2023
    - Sep, 2024
  • Building Rapport with Customers
    LinkedIn
    Feb, 2023
    - Sep, 2024
  • CompTIA A+ (220-1001) Cert Prep 1: The Basics
    LinkedIn
    Feb, 2023
    - Sep, 2024
  • CompTIA A+ Core 1 (220-1101) Cert Prep: 2 CPUs and RAM
    LinkedIn
    Feb, 2023
    - Sep, 2024
  • CompTIA A+ Core 1 (220-1101) Cert Prep: 3 Core Hardware
    LinkedIn
    Feb, 2023
    - Sep, 2024
  • CompTIA A+ Core 1 (220-1101) Cert Prep: 4 Storage and Peripherals
    LinkedIn
    Feb, 2023
    - Sep, 2024
  • Creating Positive Conversations with Challenging Customers
    LinkedIn
    Feb, 2023
    - Sep, 2024
  • Customer Service Foundations
    LinkedIn
    Feb, 2023
    - Sep, 2024
  • Customer Service: Handling Abusive Customers
    LinkedIn
    Feb, 2023
    - Sep, 2024
  • Customer Service: Problem-Solving and Troubleshooting
    LinkedIn
    Feb, 2023
    - Sep, 2024
  • Excel Essential Training (Microsoft 365)
    LinkedIn
    Feb, 2023
    - Sep, 2024
  • Excel: PivotTables for Beginners
    LinkedIn
    Feb, 2023
    - Sep, 2024
  • Networking Foundations: Local Area Networks (LANs)
    LinkedIn
    Feb, 2023
    - Sep, 2024
  • Networking Foundations: Networking Basics
    LinkedIn
    Feb, 2023
    - Sep, 2024
  • Salesforce Essential Training
    LinkedIn
    Feb, 2023
    - Sep, 2024
  • Serving Customers Using Social Media
    LinkedIn
    Feb, 2023
    - Sep, 2024
  • Microsoft Office: First Steps
    LinkedIn
    Jan, 2023
    - Sep, 2024

Experience

  • Makani Al Ain Mall
    • United Arab Emirates
    • Retail
    • 1 - 100 Employee
    • Information Technology Assistant
      • Mar 2023 - Present

      • Mall wide technical support • PC Hardware/Software Troubleshooting /Support • Printer Configuration/Troubleshooting/Support • IP Phone Configuration/Troubleshooting/Support • G-mail (management/maintenance) • Initiating & preparing needed documentation for IT equipment purchases & subscription in PACT RevenU (Root Cause & Quotation Analysis prep) • Yardi One management / basic support • Inventory Checking/Update • Mall Media Display Screen (Yodeck) Monitoring/Checking/Troubleshooting • IT Documentation • PC Hardware Maintenance • Company ID creation Show less

  • Resorts World Manila
    • Philippines
    • Travel Arrangements
    • 100 - 200 Employee
    • Information Technology Engineer
      • Oct 2021 - Jan 2023

      • Company-wide Technical Support• Hardware/Software Troubleshooting• Remote Assistance (VNC / RDP / MSRA)• Event device (Desktop/Laptop/Printer/Switch) preparation & deployment• Printer (Deployment / Configuration / Troubleshooting)• New device (Laptop/Desktop/Printer) preparation and deployment• Basic network troubleshooting/configuration • Basic E-mail/Active Directory (Support/Configuration)• Knowledge base creation• Daily productivity Ticketing (Manage Engine - Zoho CRM) Show less

    • Surveillance Operator
      • Oct 2017 - Sep 2021

  • Ladbrokes Coral
    • United Kingdom
    • Gambling Facilities and Casinos
    • 700 & Above Employee
    • Customer Service Advisor
      • Jul 2017 - Sep 2017

      • Product Knowledge Customer Service (Chat/ E-mail) • Product Knowledge Customer Service (Chat/ E-mail)

  • Startek
    • China
    • Appliances, Electrical, and Electronics Manufacturing
    • 1 - 100 Employee
    • Official Red Hat Support
      • Jul 2016 - Apr 2017

      • Official Support for newly hired and trainee

    • Customer Service Representative
      • Feb 2016 - Apr 2017

      • Product Knowledge Customer Service (Call / Chat)• Minimal Add a line and accessories Sales• General Inquiry Service

  • TeleTech Philippines
    • United States
    • Outsourcing and Offshoring Consulting
    • 700 & Above Employee
    • IT Technical Support
      • Jun 2014 - Oct 2014

      • Ticketing Management: Skilled in using ticketing systems to track and manage support requests efficiently. • Troubleshooting: Experienced in diagnosing and resolving common technical issues using a logical approach. • Networking: Competent in basic networking tasks, including network setup, configuration, and troubleshooting. • Project Management: Successfully completed a small cafe setup project, overseeing the implementation of technology and systems. • Ticketing Management: Skilled in using ticketing systems to track and manage support requests efficiently. • Troubleshooting: Experienced in diagnosing and resolving common technical issues using a logical approach. • Networking: Competent in basic networking tasks, including network setup, configuration, and troubleshooting. • Project Management: Successfully completed a small cafe setup project, overseeing the implementation of technology and systems.

Education

  • University of the Assumption
    Bachelor's degree, Information Technology
    2011 - 2015

Community

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