Experience

Insite Managed Solutions

• United States
• Business Consulting and Services
• 1 - 100 Employee

• Plumbing Support Specialist

  • Feb 2022 - Present

  Provide world class customer service resolving consumer needs. Consistently innovating strategies to resolve consumer issues all while maintaining business cost efficiency. Specialize in aiding consumers through troubleshooting their plumbing valves. Promptly done with the purpose of educating consumers through regular maintenance procedures and ensuring the brand name of the products. Provide world class customer service resolving consumer needs. Consistently innovating strategies to resolve consumer issues all while maintaining business cost efficiency. Specialize in aiding consumers through troubleshooting their plumbing valves. Promptly done with the purpose of educating consumers through regular maintenance procedures and ensuring the brand name of the products.



Alorica

• United States
• Outsourcing/Offshoring
• 700 & Above Employee

• E-commerce Mentor

  • Apr 2020 - Feb 2022

  Responsible for mentoring new employees on how to interact with customers over the phone, email, online chat or social media to resolve their questions or concerns. Mentored over 200 new employees over the course of a year a half. Taught them on how update customer information as necessary all while calmly attempting to resolve and de-escalate any issues. Trained to respond to requests for assistance and/or possible processing of compensation, credit card authorizations, and track call-related information for auditing and reporting purposes. Frequently provided feedback reports on call issues related to downtime and/or training issues. Show less



Nelly’s Flooring Services

• Fort Myers, Florida, United States

• Tile Setter

  • Jan 2020 - Apr 2020

  In charge of mixing tile mortar, grout, epoxy, and cement; aligning tile using levels, squares and straightedges; and prepared and applied grout between joints of tiles using grouting trowels. Regularly unloaded by hand a truckload of heavy material weighing up to 100 lbs; that were used during the flooring installation/renovation. In charge of mixing tile mortar, grout, epoxy, and cement; aligning tile using levels, squares and straightedges; and prepared and applied grout between joints of tiles using grouting trowels. Regularly unloaded by hand a truckload of heavy material weighing up to 100 lbs; that were used during the flooring installation/renovation.



Amazon

• United States
• Software Development
• 700 & Above Employee

• Warehouse Associate

  • Jan 2020 - Apr 2020

  Served building pallets, wrapping pallets, transporting pallets with pallet jack, and sorting packages at a rate of 300 per hour. At the Delivery Station we received and sorted over 45 thousand packages every shift. Served building pallets, wrapping pallets, transporting pallets with pallet jack, and sorting packages at a rate of 300 per hour. At the Delivery Station we received and sorted over 45 thousand packages every shift.



Red Coats, Inc.

• United States
• Facilities Services
• 100 - 200 Employee

• Custodian

  • Sep 2018 - Dec 2019

  Served cleaning five levels of a government building. My regular duties included vacuuming, mopping, dusting, cleaning the bathrooms, sanitizing kitchens, and throwing away trash at the dumpster. I learned there how to work quickly and efficiently without compromising performance. Served cleaning five levels of a government building. My regular duties included vacuuming, mopping, dusting, cleaning the bathrooms, sanitizing kitchens, and throwing away trash at the dumpster. I learned there how to work quickly and efficiently without compromising performance.



Columbia Pike Animal Hospital and Emergency Center

• United States
• Veterinary Services
• 1 - 100 Employee

• Veterinary Technician

  • Jul 2011 - Dec 2019

  Provided exemplary customer support answering and making phone calls for clients regarding their pets and medication. Regularly made and cancelled appointments and left voicemails and medical notes addressing client/veterinary concerns. In addition helped with walking, feeding, and bathing a large quantity of animals varying breeds and tempers with minimal staff. Assisted veterinarians with holding, vaccinating, and drawing blood from large canines and felines. Provided exemplary customer support answering and making phone calls for clients regarding their pets and medication. Regularly made and cancelled appointments and left voicemails and medical notes addressing client/veterinary concerns. In addition helped with walking, feeding, and bathing a large quantity of animals varying breeds and tempers with minimal staff. Assisted veterinarians with holding, vaccinating, and drawing blood from large canines and felines.



Take Out Taxi

• Falls Church, Virginia, United States

• Delivery Driver

  • Sep 2014 - Feb 2016

  Drove to restaurants all throughout the Washington Metropolitan Area picking up online orders and delivering the consumer's food in a timely manner. Drove to restaurants all throughout the Washington Metropolitan Area picking up online orders and delivering the consumer's food in a timely manner.



Windmill Bakery

• Vienna, Virginia, United States

• Delivery Driver

  • Nov 2011 - Sep 2014

  In charge of delivering safely over 300 boxes of pastries to the Washington Dulles International Airport and multiple vendors within neighboring area. In charge of delivering safely over 300 boxes of pastries to the Washington Dulles International Airport and multiple vendors within neighboring area.



Sears Department Store

• Canada
• Retail

• Sales Cashier

  • Oct 2010 - Nov 2011

  Served in the Electronics Department assisting a large influx of customers with promotions, technical inquiries, and merchandise sales. Developed very good listening skills while working here. Served in the Electronics Department assisting a large influx of customers with promotions, technical inquiries, and merchandise sales. Developed very good listening skills while working here.