Elmark Jade Ignacio

CS Ops Lead at Token of Trust
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Contact Information
us****@****om
(386) 825-5501
Location
Dumaguete, Central Visayas, Philippines, PH

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Bio

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Experience

  • Token of Trust
    • United States
    • Technology, Information and Internet
    • 1 - 100 Employee
    • CS Ops Lead
      • Jul 2023 - Present

    • Client Success Specialist
      • Aug 2020 - Jul 2023

    • Customer Success
      • Aug 2020 - Jul 2023

    • Operations Specialist
      • Aug 2020 - Jul 2023

  • SOPHI Outsourcing
    • Philippines
    • Outsourcing/Offshoring
    • 100 - 200 Employee
    • Tier 2 Support Agent
      • May 2023 - Jul 2023

    • Customer Success Specialist
      • Jul 2021 - May 2023

      I do:1. Install plug-ins to customer's WooCommerce, Shopify, and Shopify Plus eCommerce2. Generate monthly ATF and Excise Tax Reports

    • Sales Support Specialist
      • Aug 2020 - Jul 2021

      1. Qualify Leads2. Cold calling and appointment setting

    • Universal Support Agent
      • Feb 2020 - Aug 2020

      Handled the following roles:1. Lead Generation 2. Travel Reservation Specialist3. Customer Service Representative4. Appointment Setter5. Email/Chat Support Agent

    • Claims Specialist
      • Apr 2019 - Feb 2020

  • Piapi High School
    • Practice Teacher
      • Oct 2019 - Dec 2019
  • inspiro
    • Spain
    • Individual and Family Services
    • Ad hoc Team Lead
      • Dec 2015 - Dec 2018

    • Ad hoc Learning Specialist
      • Dec 2015 - Dec 2018

    • Sales And Service Specialist
      • Jan 2015 - Dec 2015

  • The NORSUnian
    • News and Feature Writer
      • Jun 2017 - Dec 2017

      The NORSUnian is the Official Weekly Student Publication of Negros Oriental State University. The NORSUnian is the Official Weekly Student Publication of Negros Oriental State University.

  • SPi Global
    • India
    • Machinery Manufacturing
    • 1 - 100 Employee
    • Sales And Service Specialist
      • Jan 2013 - Apr 2013

Education

  • Negros Oriental State University
    Bachelor of Secondary Education, Mathematics
    2012 - 2019
  • Negros Oriental State University
    Bachelor of Secondary Education - BSEd, Mathematics

Community

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