Elmar America
Junior Systems Administrator at University of Stellenbosch Business School- Claim this Profile
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Bio
Credentials
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Microsoft Certified Solutions Associate (MCSA)
MicrosoftFeb, 2020- Oct, 2024 -
Microsoft Certified Systems Engineer: Windows Server 2003 (MCSE)
MicrosoftDec, 2009- Oct, 2024
Experience
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Stellenbosch Business School
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South Africa
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Education Administration Programs
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100 - 200 Employee
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Junior Systems Administrator
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May 2020 - Present
First point of contact on IT Helpdesk support for staff and students MS Office 365 Administration for staff and students Azure Active directory and user administration Technical support to students and staff at the IT Service Desk Software installations and monitoring MS Teams administration and assistance to staff and students Zoom Rooms support for online lecturing Assistance to all University-owned systems/applications for staff and students First point of contact on IT Helpdesk support for staff and students MS Office 365 Administration for staff and students Azure Active directory and user administration Technical support to students and staff at the IT Service Desk Software installations and monitoring MS Teams administration and assistance to staff and students Zoom Rooms support for online lecturing Assistance to all University-owned systems/applications for staff and students
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Tekkietown
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200 - 300 Employee
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Information Technology Technical Support
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Aug 2017 - May 2020
Server and Desktop Infrastructure Support Troubleshooting and maintenance of branches POS, networks and pc`s Give branches telephonic support on Microsoft Dynamics problems Troubleshoot hardware issues in branches and Head office Installation and maintenance of Head Office Software Give support to Head office staff regarding network, hardware and software problems Make sure the right hardware is dispatch to branches and asset register is up to date Server and Desktop Infrastructure Support Troubleshooting and maintenance of branches POS, networks and pc`s Give branches telephonic support on Microsoft Dynamics problems Troubleshoot hardware issues in branches and Head office Installation and maintenance of Head Office Software Give support to Head office staff regarding network, hardware and software problems Make sure the right hardware is dispatch to branches and asset register is up to date
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Kloppers
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South Africa
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Retail
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1 - 100 Employee
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IT Support & Sales
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Oct 2014 - Jul 2017
Managed IT equipment for Computer Department from Suppliers Ordering of computer and network hardware from suppliers Installation of Wireless and ADSL Internet connectivity for Businesses Second line fault finding on client`s networks and PC`s Designed and Installed small to medium businesses IT Infrastructure Fault finding and repairs of wireless networks and computers Sales of hardware for computers and networks Managed IT equipment for Computer Department from Suppliers Ordering of computer and network hardware from suppliers Installation of Wireless and ADSL Internet connectivity for Businesses Second line fault finding on client`s networks and PC`s Designed and Installed small to medium businesses IT Infrastructure Fault finding and repairs of wireless networks and computers Sales of hardware for computers and networks
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Masiqhame Projects
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Strand
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IT Freelancer
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Jan 2012 - Sep 2014
2nd Level fault finding on Server and Desktop call logs Installation of Wireless and ADSL Internet connectivity for Businesses Second line fault finding on client`s networks and PC`s Design and Install small to medium businesses IT Infrastructure 2nd Level fault finding on Server and Desktop call logs Installation of Wireless and ADSL Internet connectivity for Businesses Second line fault finding on client`s networks and PC`s Design and Install small to medium businesses IT Infrastructure
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Sanlam
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Financial Services
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700 & Above Employee
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System Engineer
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Feb 2008 - Feb 2011
• Network administration and troubleshooting. Worked within IT Department to troubleshoot Windows Server and network problems, primarily DHCP/ DNS/WINS, VPN/NAT/firewall and different TCP/IP is-sues. Participated in implementing the merger of two corporate networks (500+ nodes) and migration from Windows 2003 to Windows 2008 Active Directory. Contributed to design and implementation of the company’s intranet with MS SharePoint. • Load balanced front-end. Designed, built, and configured load balanced front-end Exchange servers using NLB. • RPC over HTTPS. Designed, implemented, and configured RPC over HTTPS support based on front-end/back-end Exchange infrastructure, for external clients. • Active Directory administration. Administered and maintained Active Directory. Created and supported multiple GPO (group policy objects). Managed groups, accounts, permissions, profiles, etc. • Daily Windows infrastructure support and maintenance. On a daily basis, was resolving various issues in sup-port tickets escalated to Windows operations group. Show less
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EY
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United Kingdom
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IT Services and IT Consulting
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700 & Above Employee
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Desktop Support Engineer
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Mar 2007 - Jan 2008
• Blackberry support. Administered and maintained Blackberry Enterprise Server (BES) to provide Exchange ser-vices to Blackberry PDA handhelds. Was troubleshooting various Blackberry issues. • Active Directory administration. Administered and maintained Google’s Active Directory. Created and supported multiple GPO (group policy objects). Managed groups, accounts, permissions, profiles, etc. • Windows XP SP3 deployment. Participated in a companywide SP2 deployment to several thousand machines in 15 countries. This included design of domain and standard profiles, firewall policies, etc. • Daily Windows infrastructure support and maintenance. On a daily basis, was resolving various issues in sup-port tickets escalated to Windows operations group. Show less
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SARCC
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Truck Transportation
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1 - 100 Employee
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Desktop Support Technician
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Jun 2006 - Feb 2007
• Desktop Support. Troubleshooting user end desktop problems on Windows XP and 2000. • User Account Administration. Administered user accounts. • Printer Installation and fault finding • Desktop Computer repair and installations • Building of new desktop computers and configuration there of • Desktop Support. Troubleshooting user end desktop problems on Windows XP and 2000. • User Account Administration. Administered user accounts. • Printer Installation and fault finding • Desktop Computer repair and installations • Building of new desktop computers and configuration there of
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Education
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2022 - 2022
University of Cape Town
Business and Systems Analyst, Information Technology -
2019 - 2020
IT Academy - School
MCSE 2016 Cloud & CCNA -
2019 - 2020
IT Academy - School
MCSA 2016, Information Technology -
2009 - 2010
Torque IT
MCSE 2003, Information Technology -
2001 - 2002
ITT Centre Cape Town
A+, Information Technology -
2000 - 2001
ITT Centre Cape Town
MCSE NT4, Information Technology -
1994 - 1998
Pacaltsdorp Senior Secondary School
High School, Senior Certificate
Community
