Owner/Operator

• Apr 2007 - Present

Responsible for business activities, including sales, marketing, customer service, research, negotiation and oversight of projects Manage and coordinate all interactions with clients and vendors. Negotiate special promotions, specifically applicable to company goals. Ensure client satisfaction leading to repeat orders. Responsible for business activities, including sales, marketing, customer service, research, negotiation and oversight of projects Manage and coordinate all interactions with clients and vendors. Negotiate special promotions, specifically applicable to company goals. Ensure client satisfaction leading to repeat orders.

Administrative Assistant

• Mar 2019 - Nov 2020

Customer Service Representative

• Dec 2017 - Dec 2018

Sales Administrator | Project Manager

• Mar 2012 - Feb 2017

Responsible for support activities in Environmental Health & Safety Consulting Department, including oversight of projects, database administration, and customer service. Responsible for positively representing company, establishing strong customer relations and supporting revenue growth. • Delivered superior customer service with consistent personal attention. Created reoccurring business opportunities, increasing sales 100% month over month, for 12 months. Received consistent kudos from clients (Awesome, You Rock, I couldn’t do it without you…). • Supervised and coordinated multiple projects simultaneously, 99% being completed on-time and within budget.• With team input, successfully documented and communicated new procedures designed to eliminate duplication and increase efficiency within business operations. • Enhanced client learning and increased positive evaluations, by proactively collaborating with trainers, creating and implementing “Jeopardy” game, without additional cost.• Recruited, hired and worked closely with qualified trainers nationally, leading to travel cost reductions, higher profits and greater customer satisfaction.• Collaborated with marketing team to develop strategies designed to grow customer base, creating promotional and communication materials including proposal templates, program summaries, blogs and “news you can use” e-mails.

Sales Administrator | Marketing Communications Coordinator

• Nov 2007 - Mar 2012

Responsible for developing marketing and communication plans through different mixed media marketing tactics to raise awareness and create better understanding of the services available.• Communicated company’s competitive advantage by completing requests for information (RFI), timely, accurately and with highest level of integrity. Ensured accuracy by consulting with subject matter experts which allowed Business Development Managers to build market position and close business. • Safety Committee Chair: Oversaw implementation and adherence to Company safety practices and programs. Held staff accountable for leading workplace safety.• Proactively sought ways to reduce negative environmental impacts. Initiated environmental efforts such as purchasing recycling bins, office supplies (paper), and energy saving office equipment with the intention of migrating to a paperless facility within two years.• Designed and implemented customer satisfaction survey via Survey Monkey. Correlated and reported results to senior management for insights needed to make better business decisions.• Collaborated with marketing team to create promotional and communication materials including proposal templates, program summaries and “news you can use” e-mails, which created better awareness of our programs.• Using keywords consistent with our messaging, created blogs with unique and valuable content through HubSpot, increasing SEO, as well as positioning our brand as an industry leader.• Coordinated branding efforts by working with a Marketing firm in the creation of company catalog.

Sales Administrator | Project Manager

• Mar 2006 - Oct 2007

Acted as a liaison between outside sales representatives and clients, supporting growth. Built loyal, long-term relationships with clients through consistency and follow through. Maintained ongoing communication and facilitated solutions to address concerns. Negotiated vendor pricing, resulting in cost savings to Pharmaceutical clients at 5%+ per year and increased profitability of non-pharma orders by 10%. Evaluated and implemented new accounting software. Increased efficiency, cost savings and anticipated revenue by $2M over 18 months. Cultivated environment of acceptance, trust, sharing, and collaboration, by initiating Team-Building Committee.