Junior Human Resources Consultant

• Jan 2023 - Feb 2023

Consultant Merchant Operations North and Central Europe

• Jun 2021 - Jan 2023

Assisting new and existing merchants to ensure the best Payments Experience; Increasing Conversion; reducing clicks. Improving the overall consumer shopping experience. Highlighting the Security, Reliability and Strength of our brand.

Business Development Representative at PayPal

• Jan 2021 - Jun 2021

• Contact prospective merchants across phone, email, in-person events and social platforms to generate and uncover new opportunities. • Perform initial needs assessment of prospect while identifying existing pain points to determine how PayPal’s platform could address those needs. • Maintain accurate and updated records for all activities in Salesforce.com • Research and stay up to date on current market trends, opportunities and competition • Conduct research to expand contact… Show more • Contact prospective merchants across phone, email, in-person events and social platforms to generate and uncover new opportunities. • Perform initial needs assessment of prospect while identifying existing pain points to determine how PayPal’s platform could address those needs. • Maintain accurate and updated records for all activities in Salesforce.com • Research and stay up to date on current market trends, opportunities and competition • Conduct research to expand contact lists within targeted accounts using tools like Zoominfo, Sales Navigator and other methods

EDD Analyst at PayPal, Global Financial Crimes Compliance Investigations (GFCCI)

• Jun 2018 - Jan 2021

As a PayPal Due Diligence Analyst, I investigate and assess the risks for PayPal of doing business with merchants in high-risk industries, product categories and jurisdictions. These AML skills require a specific understanding of the risks, but also an ability to exercise independent judgment and discretion when handling highly sensitive casework. My role within PayPal’s Compliance framework requires a working knowledge of the appropriate AML regulations within Europe and other… Show more As a PayPal Due Diligence Analyst, I investigate and assess the risks for PayPal of doing business with merchants in high-risk industries, product categories and jurisdictions. These AML skills require a specific understanding of the risks, but also an ability to exercise independent judgment and discretion when handling highly sensitive casework. My role within PayPal’s Compliance framework requires a working knowledge of the appropriate AML regulations within Europe and other governing authorities. I understand opposing points of view on highly complex issues and negotiate and integrate different viewpoints with all levels of Global Financial Crimes and Compliance leadership. As a Due Diligence Investigator, my day to day responsibilities include: - Conducting a meticulous review of potential illegal activity or activity in violation of various Fundraising and non-profit regulations; - Completing a time-sensitive and thorough analysis of high risk customer segments and/or of potential Anti-Money Laundering activity and/or suspicious financial activity across multiple jurisdictions and countries; - Assessment of high risk customer profiles and large amounts of data to ensure normal and expected activity, including Acceptable Use Policy adherence and Know Your Customer efforts; - Apply analytic techniques to complex information sets in order to make logical and supported recommendations; - Regularly exercise good judgment and in making decisions or recommendations in relation to case investigations conducted; - Documenting findings in narrative style format, in the manual and automated process case management system and prepare reports to management as required.

Internal Consultancy and Advice Compliance Specialist

• Jul 2015 - Jun 2018

In my position as a Internal Consultancy and Advice Compliance Specialist the core duties of my position are assisting internal departments with queries regarding Compliance of Primary and Business accounts. Ensuring that PayPal implements the appropriate checks over customer accounts to satisfy its obligation with the regulatory authorities. This by monitoring customer accounts in order to avoid Money Laundry and Financial Terrorism. Responsible for detecting criminal activity on… Show more In my position as a Internal Consultancy and Advice Compliance Specialist the core duties of my position are assisting internal departments with queries regarding Compliance of Primary and Business accounts. Ensuring that PayPal implements the appropriate checks over customer accounts to satisfy its obligation with the regulatory authorities. This by monitoring customer accounts in order to avoid Money Laundry and Financial Terrorism. Responsible for detecting criminal activity on PayPal accounts and reporting it to the CSSF. I am also mentoring new hires for PayPal's Compliance department.

Compliance Analyst

• Jun 2013 - Jul 2015

As a Compliance Analyst my job was ensuring that PayPal implements the appropriate checks over customer accounts to satisfy its obligation with the regulatory authorities. This by monitoring customer accounts flagged by PayPal's system, in order to avoid Money Laundry and Financial Terrorism. Responsible for detecting criminal activity on PayPal accounts and reporting this to PayPal's Internal Consultancy department for further review. • Handling ATTACK and Norkom… Show more As a Compliance Analyst my job was ensuring that PayPal implements the appropriate checks over customer accounts to satisfy its obligation with the regulatory authorities. This by monitoring customer accounts flagged by PayPal's system, in order to avoid Money Laundry and Financial Terrorism. Responsible for detecting criminal activity on PayPal accounts and reporting this to PayPal's Internal Consultancy department for further review. • Handling ATTACK and Norkom queues. • Handling KYC, KYB, DAR, PEP, WLM. • Working PayPal Here queues and additionally assisting the business to prioritise on boarding of certain merchants. Point of Contact (POC for the Dublin and Dundalk compliance Dept.), • Creating and Processing Management reports. • Dividing tasks between peers and monitoring the Service Level for the Compliance Department. • Responsible for the on-going activities on the floor. • Building relationship with ICA to ensure that you are able to support your team effectively • Providing side by sides for new hires • Supporting all the New-Hires who have already finished the ICA nesting in terms of Mentoring when required and assisting with any system accesses when needed. (Spot Award 25/02/2015) • Exceeding my targets measured by handling time, resolution rate, process utilization and quality of the cases worked.

SMB Sales Executive

• Mar 2012 - Jun 2013

I started 12th of March 2012 to work as SMB Sales Executive for the Dutch and Flemish market. The core duties of this position are to manage Customer Relationships – On-boarding of new Merchants TOV till 5 Million and ensuring the new accounts are KYB and KYC passed. Informing and clearly speaking to customers in both Dutch and English are a big part of my day to day job. In September 2012, I have completed the Achieve Global Sales Course, arranged by PayPal.

Account Manager Retail

• 2010 - Mar 2012

Next to my Job as Account manager in National Pen, I have been the Representative – Account manager for National Design Gold Star – a branch of National Pen that is dealing with retail customers. Next to my Job as Account manager in National Pen, I have been the Representative – Account manager for National Design Gold Star – a branch of National Pen that is dealing with retail customers.

CRM Account Manager

• Sep 2006 - Mar 2012

Sales Team Leader - Italian CRM

• Aug 2011 - Jan 2012

From September 2006 till the 14th of March 2012- I have been working for National Pen Ltd. where I was five and a half years in the top sales of the entire Telemarketing office. Next to the Account Managing Sales part I have been the Team Leader of the Italian Tele-Marketing group of 13 representatives from August 2011 till January 2012.